Essential Functions: - Maintain, repair, and troubleshoot all areas of the attraction's equipment and machinery, including HVAC, electrical, pneumatic, hydraulic systems, and themed attractions. - Apply your hands-on knowledge to minimize downtime and maximize the guest experience. - Perform various tasks, including custodial duties, equipment maintenance, exhibit setup, and takedown. - Monitor and maintain building systems, ensuring a safe and clean environment for guests and colleagues. - Adhere to safety protocols and promptly report any hazards or incidents. - Collaborate with team members to complete work order repairs and preventive maintenance tasks. - Utilize your...

    Scope of Job: We are looking for an experienced and analytical Senior Financial Analyst to join our Finance team at LEGOLAND California Resort. In this position, you will play a key role in analyzing financial data, creating forecasts and budgets, and providing valuable insights to guide strategic business decisions for the Resort. The ideal candidate will be strategic,...

This position manages the execution process for assigned capital projects. Lead project stakeholders and external design professionals in a collaborative effort to advance projects from approved conceptual designs through final scope definition, completion of bid and construction documents, bidding, construction, start-up and commissioning. Assume ownership of overall project execution including budget, schedule, scope, and design intent from preliminary concept approval through project completion.  

  Maintains proper management of the select departments within operations and may include Admissions, Guest Services, VIP Experiences, Education, and LEGO Building Experiences. Controls annual operating expenses, revenue goals and labor budgets for each department. Accountable for leadership and development for all Experience positions. Ensures overall guest and MC satisfaction. This position will support the Head of Guest Experience with driving the ‘Guest Obsession’ strategy.  

  We are seeking a passionate and dedicated Aquarist to join our Displays team. The Aquarist will play a key role in the daily care, feeding, and maintenance of our extensive collection of freshwater and marine animals, including elasmobranchs, fish, reptiles, and invertebrates. This position requires a strong commitment to animal welfare, excellent communication skills, and the ability to work effectively in a dynamic team environment.

  The Social Media Specialist is a member of the Merlin Entertainments North America social media team, supporting LEGOLAND® New York Resort. They are responsible for content creation, influencers, community moderation, monitoring the brand’s online reputation and measuring and reporting on high-priority channels. The candidate will be a highly motivated, detail-oriented individual with experience and a passion for...

  Job Summary: As the Guest Experience Supervisor, you will lead our Guest Experience Team in delivering exceptional service while ensuring the safety and satisfaction of our guests. You will be responsible for overseeing daily operations, maintaining high standards of customer service, and driving operational efficiency. This role involves hands-on leadership, including Duty...

  A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they...

Be a force of positive energy to help create AWESOME marketing programs that get our fans excited about LEGOLAND® Florida Resort. In this role, you’ll assist with business cases and initiatives that drive visitation, increase consumer purchasing, and inspire loyalty to and advocacy of LEGOLAND Florida Resort. This intern will gain a well-rounded understanding of public relations fundamentals, including communication strategy development, relationship building and branded content creation, for LEGOLAND Florida Resort and Merlin Entertainments.

🌟 Join the Prestigious Team at Merlin Entertainments! 🌟   Are you ready to be part of something extraordinary? Merlin Entertainments, a renowned leader in location-based entertainment, is on the lookout for an exceptional individual to fill the role of Talent Acquisition Analyst in the vibrant city of Orlando, Florida. This is your chance to play a pivotal role in our nationwide talent acquisition efforts and be at the forefront of our dynamic team.   Key Responsibilities: - Onboarding...

Key Objectives   Serve as a distinguished representative of Merlin Entertainments and its associated brands, embodying a professional yet approachable demeanor to foster a welcoming, friendly, and supportive image of oneself, Directors, the Company, and the office environment.   

The HRIS Data Analyst will help support and maintain the organization’s HR technology platforms, reporting and data analytics. This position is based at our HR People Hub center of excellence, located in Orlando, Florida.   The HRIS Analyst partners with key...

Scope & Responsibilities: - Partner with HR and Management Teams to understand the details of each open position - Review and develop sourcing strategy for each unique position through social media, community outreach and other unique efforts -  Review and screen candidates as they apply for positions within the Applicant Tracking System and other social media outlets - Present strong talent as they are screened - Remain in active contact with candidates as they apply for opportunities to build strong rapport and a talent network for future openings. - Conduct phone interviews that provide educational information on the organization to candidates - Provide feedback on any roadblocks...

  Position Summary: The Internal Communications Specialist will seek to increase employee awareness, understanding, and engagement, while inspiring multi-directional communication across a variety of channels.   Responsibilities:...

Join Our Team as a Retail Supervisor! Do you have a passion for delivering exceptional guest experiences? Are you ready to lead a dynamic team in creating magical moments for visitors from all over? Look no further - we're seeking a Retail Supervisor to join our team at LEGOLAND Discovery Center and SEA LIFE Aquarium Arizona!  

Scope of Job:   This is a Full Time- Seasonal role (Season ends September 7, 2024) The Guest Services Assistant Manager will manage and oversee the hotel pool operations. They will be responsible for all aspects of guest satisfaction and care. They will foster positive relationships with our guests and take care of the hotel guest requirements, effectively handling their complaints and finding resolution where service or equipment is not functioning. Reports...

 

About the Role The Facility Maintenance Team handles all sanitation for the back of house areas in the resort as well as any minor facility repairs within the park.   Role Description - Ability to drive a pickup truck with trailer and have knowledge of operating an...

Key Objectives: - Provide strong leadership to the marketing team as well as other stakeholders to accomplish objectives and superior execution of marketing strategic and tactical plans. Drive a positive and inclusive culture. Provide clear direction, resources, training, development, coaching, and career path discussions for the marketing team. - Work closely with internal teams, department heads, and external agencies to ensure and implement consistent brand deliveries across all aspects of the attraction. - Formulate, develop, refine, finalize, and implement an annual marketing plan...

Are you ready to lead the magic behind the scenes? LEGOLAND Florida Resort and Peppa Pig Theme Park are on the lookout for an Entertainment Operations Manager who is as passionate about creating unforgettable experiences as they are about leading dynamic teams.   As an Entertainment Operations Manager, you'll be the driving force behind our Entertainment Operations team, ensuring...

About Us: - At our core, we strive to ensure that every guest we welcome experiences nothing short of a magical, memorable, world-class visit. We are dedicated to our company purpose of...

A Technician’s responsibility is to maintain the quality of the guest experience at the highest level possible by ensuring that all technical aspects of areas under Entertainment and Events are delivered at consistently excellent levels. Areas of responsibility include but are not limited to supporting show operations (audio, lighting, scenic, props, pyrotechnics, and video ), special events install/operation/strike, and resort wide audio support including ride audio, background music, paging microphones, ride CCTV, theatrical lighting systems, and effects inside the 4D theatre. Entertainment team members are cross-trained to work and support in all areas of the Entertainment Technical department. -

Join our team and be at the heart of culinary creativity! As an integral part of our kitchen, you'll collaborate closely with our Chef to bring innovative menu options to life for both our restaurant/bar and Catering/Special Events. Your role will involve not only assisting in menu development and implementation but also ensuring that our food costs are optimized without compromising quality.   We're committed to maintaining the highest standards of food delivery, presentation, and service. You'll play a vital role in setting these standards and working with our vendors to source the finest quality ingredients, ensuring that every dish we...

Join our team as a Food & Beverage Supervisor and step into a world of excitement and opportunity! In this pivotal role, you'll be at the forefront of delivering unparalleled customer service in our vibrant Restaurant & Bar within our esteemed attraction. Your mission? To lead our dedicated team to new heights, ensuring they excel in all aspects of guest experience, from immaculate cleanliness to flawless food preparation and safety. As a maestro of efficiency, you'll craft schedules that optimize productivity, expertly manage inventory to maintain optimal stock levels, and uphold the visual appeal of our venues. Ready to make your mark in a dynamic environment where your skills and leadership...

Working at Merlin isn't just another job – it's an opportunity to be part of something extraordinary. With attractions spanning the globe, from thrilling rollercoasters to lifelike wax figures, we don't deal in corporate suits, formal handshakes, or mundane briefcases. We deal in fun. In laughter, screams of delight, and spine-tingling excitement. We deal in memories. In magic. And behind every moment of wonder, there are passionate individuals like you.    

Scope of Job:         Designs, assembles, tests, and modifies electrical circuits and devices for the theme park rides, animated attractions, equipment and building systems.  Responsibility extends to the development of wiring diagrams, layout drawings and specifications for modifying American and foreign made theme park equipment, rides, attractions, and systems.  All functions and duties are to be performed in...

As a Hotels Facilities Supervisor, your role is pivotal in maintaining the esteemed reputation of our establishment. With a comprehensive scope of responsibilities, you oversee the day-to-day maintenance of all finish surfaces throughout the hotel, ensuring their pristine condition at all times. This includes but is not limited to, supervising electrical, mechanical, plumbing, and HVAC/refrigeration systems with precision and expertise.   Your leadership extends beyond routine maintenance tasks; you are entrusted with upholding the safety of both guests and staff by adhering to ASTM, Polk County, and loss prevention guidelines rigorously. In addition, you serve as a key...

Essential Job Functions:   - Plan and deliver the attraction marketing plan across all disciplines, including pricing, media, online, and Trade, against commercial and financial results in line with business objectives. - In line with the Marketing Brand strategy, plan and execute the on-going annual marketing plan for the Attraction to achieve volume and SPH through consumer and trade sales channels. - Identify audience insight and increase market share across key audiences to drive visits and maximize opportunity for repeat visits through effective guest experience, annual pass sales and product development. - Plan and ensure effective delivery of site promotions, advertising, online,...

In collaboration with the Head of Marketing, the Marketing Manager will deliver the attractions marketing plan in line with brand values and business strategy. They are responsible for driving the commercial objectives of the business, maximizing revenue and customer satisfaction, carrying out research and analysis and making recommendations to develop marketing strategies to meet visitor volume, revenue and KPI targets.   Key Responsibilities: - Plan and deliver the attraction marketing plan across all disciplines, including pricing, media, online, and Trade, against commercial and financial results in line with business objectives. - In line with the Marketing Brand strategy, plan and execute the on-going annual marketing plan for the Attraction to...

The Facilities Manager is a vital role, ensuring that all the fun and magic is being delivered at optimal level. Daily, the Facilities Manager is responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficient. With a team of technicians, you will be responsible for ensuring adequate cover is on site during all opening times to maintain all aspects of the attraction including the rides, cinema, equipment, and machinery.

  What You'll Do: - 🍴 Prepare delicious diets for our aquatic and terrestrial friends. - 🎤 Engage guests with fascinating talks about our underwater wonders. - 🤿 Dive into daily tasks like animal handling and exhibit maintenance. - 📝 Keep detailed records of animal health and exhibit maintenance. - 🌊 Ensure top-notch water quality for our marine and freshwater exhibits. - 🎭 Deliver interactive programming and guest presentations, making every visit unforgettable!

- Adopts a passionate approach to guest service by maximizing guest engagement with creatures. - Delivers world-class aquatic and terrestrial displays by actively listening, communicating, and engaging with team members, managers, and guests.

  - Ensure the highest possible standards of animal husbandry, exhibit presentation, technical operation and Safety in all operational areas of SEA LIFE Aquarium. - To monitor all public display areas...

Essential Job Functions: • Develop, cultivate and maintain business relationships within assigned markets.    • Solicit, negotiate and book new or repeat business to maximize volume/revenue. • Achieve volume and revenue budget for channel focus areas. • Manage and Coordinate all In-Attraction Birthday Parties • Other duties as assigned.   Main Responsibilities: • In partnership with the Marketing Manager, plan and execute a group sales strategy, targets, budgets, and plans to drive visitation from domestic...

🎢🔧 Join Our Thrilling Maintenance Team! 🔧🎢   Are you ready to be part of the magic behind the scenes? Join us at Merlin Entertainments where we're all about keeping the fun alive! 🌟   Position: Facilities Technician   What You'll Be Doing: - Dive into preventative, predictive, and routine maintenance tasks like a superhero! 💥 - Tackle issues, repair equipment failures, and make sure our attractions are running at peak performance 🚀 - Get hands-on with control devices and keep everything under control 🎮 - From light bulbs to doors, you'll handle installations and replacements with finesse 💡🚪 - Keep things running...

The Vice President of Marketing is responsible for creating and delivering marketing strategies for the LEGOLAND Florida Resort in order to increase awareness and drive business volume, revenue, and brand strength to ensure annual EBITDA targets are met. In this role you will lead all aspects of advertising and media, public relations, event marketing, partnerships & promotions, and relative budgets and policies, as well as develop and lead a professional, effective Marketing team in close partnership with the stakeholders of the...

Key Responsibilities: - Wardrobe fabrication, tailoring and repair - Hair styling - Wig-making. - Maintain wax figures to Madame Tussauds' world-class standards - Conduct repairs and maintenance tasks as needed. -

  - Exceed daily, weekly, monthly, and annual performance targets. - Lead and inspire the Retail Team to deliver exceptional guest experiences.

LEGOLAND Florida Resort is seeking an Entertainment Creative Costume Lead who is people focused, detail-oriented, highly motivated, proactive, hands-on and enjoys the fun of working in collaboration at a Theme Park built for kids. Our Costume & Wardrobe Lead supports two key business areas under one roof, Entertainment Creative Costuming & Costuming Operations.  This includes providing services to support Entertainment Costuming for shows, event, and costume character experiences within the Theme Park and Hotel Accommodations.  Our Costuming Lead actively participates and oversees all creative costume development under the supervision of the...

Essential Functions: • Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions. • *Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience. • *Position functions will include re-lamping & lighting systems, painting and wall repair, food and beverage equipment, rides maintenance,...

At our core, we strive to ensure that every guest we welcome experiences nothing short of a magical, memorable, world-class visit. We are dedicated to crafting unforgettable moments and leaving a lasting impression on each and every guest. Simultaneously, we are committed to fostering a culture where every member of our team embodies and exemplifies our company values.   Scope of Job:   As the leader of the marketing team, your role is pivotal in bringing our collective goal to life. You will spearhead the development and execution of our attractions' marketing plan, meticulously aligning it with our brand values and overarching...

As a Resort Experience Education Playmaker, you will be working within the Resort Experience department consisting of Education, Welcome Experience, and Entertainment. You will be delivering best-in-class services to all resort guests, engaging in guest interactions, providing memorable experiences, while preserving LEGOLAND® California Resort’s highest standards of safety and service. This role will support our Resort Experience - Education department which is a combination of LEGO Build Attractions, Education Playmakers, and Ushering.