🌟 About the Role

Are you passionate about creating unforgettable guest experiences? Are you a natural leader who thrives in a fast-paced, guest-focused environment? Join our team at WONDRA Chicago as a Guest Experience Supervisor and help us deliver magical moments every day!

As a front-line leader, you’ll be hands-on — coaching, motivating, and supporting the Guest Experience Team to deliver world-class service, maintain a safe environment, and ensure every guest walks away with a smile 😊. You’ll also play a key role in Duty Manager shifts, helping oversee the entire attraction.

🛠️ What You’ll Do

• 🌟 Lead by example on the floor, ensuring a best-in-class experience for guests and staff

• 💬 Support and coach your team in all front-of-house roles

• 💡 Drive team performance through daily briefings, incentives, and ongoing training

• 🎯 Deliver and exceed KPIs including guest satisfaction and dwell time

• 🔧 Troubleshoot issues in real time and implement proactive guest recovery strategies

• 📈 Assist in recruitment, onboarding, and development of the Guest Experience team

• 🧹 Maintain a clean, safe, and visually stunning attraction at all times

• 🤝 Collaborate closely with the leadership team on strategy, operations, and innovation

• 📊 Report on performance metrics and make data-driven recommendations

🎓 What You Bring

• High school diploma or GED required; college degree preferred

• 2+ years of experience in a guest-facing supervisory role (theme park, attraction, retail, or hospitality)

• Proven leadership skills — you're a mentor, motivator, and role model

• Stellar communication and problem-solving skills

• Ability to remain cool under pressure and juggle multiple tasks like a pro

• Familiarity with till systems, sales strategies, and POS software a plus

• Passion for delivering exceptional guest service every single day!

⚠️ Additional Requirements

• Able to work flexible hours, including weekends and holidays

• Must be comfortable standing, walking, or moving throughout the attraction for extended periods

• Able to lift up to 70 lbs and navigate varying environments (indoor/outdoor, different floor types)

• Willingness to obtain any necessary licenses or certifications

🧠 Soft Skills That Set You Apart

• Adaptable – thrive in changing situations with a smile

• Collaborative – love building strong partnerships with others

• Clear Communicator – tailor messages to suit your audience

• Accountable – take ownership of your responsibilities and outcomes

❤️ Why You’ll Love It Here

• Be part of a fun, energetic, and guest-obsessed team 🎢

• Opportunities for career growth within Merlin Entertainments 🌍

• Your ideas matter — innovation and creativity are always welcome 💡

• Free entry to Merlin attractions and exclusive employee perks 🏰

Ready to make magic happen? Apply now and help us take guest experience to the next level! 🧙‍♂️✨

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨