ROLE Summary 

Become a part of the excitement at LEGOLAND Florida Resort as a Resort Operations Host - Attractions! In this role, you'll be responsible for ensuring the safe and efficient operation of our thrilling rides and attractions. You'll play a key role in creating memorable experiences for our guests by providing excellent customer service and maintaining high safety standards. 

Key responsibilities 

Zonal Operation: 

• You will work in a specific zone within the resort, ensuring smooth operations and excellent guest service while promoting company values. 

• After training and clearance, you will maintain attraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences. 

• Ensure the safety of guests by enforcing attraction rules and restrictions, such as height and weight requirements. Provide clear instructions to guests about safety procedures. 

• Assist guests in entering and exiting attractions, ensuring they are properly secured before the ride starts. Address any concerns or questions guests may have and provide a positive experience. 

• Be familiar with emergency procedures in case of an accident or malfunction. Know how to handle situations correctly and where to find emergency equipment. 

• Performs opening and closing routines as defined by the operating procedures. 

• Communicate effectively with other operators, supervisors, and resort employees to ensure smooth operations. Follow instructions and work as part of a team. 

• Liaison leadership team to resolve any resort wide guest issues. 

Health & Safety: 

• Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements. 

• Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation.   

Work Environment, Physical DEMANDS 

• Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces. 

• Exposed to wet and/or humid conditions. 

• Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests. 

• Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures. 

• Hearing sufficient to communicate with individuals in person and via device. 

Experience and qualifications 

• Preferred experience in a guest-facing role such as a commercial or theme park environment. 

• Excellent communication and collaboration skills. 

• Ability to achieve certification on rides, in general attractions and safety requirements and park safety as well as basic emergency procedures.  

• Ability to handle high-stress situations calmly and effectively.  

• Basic math and computing skills are preferred. 
• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations.