ROLE Summary 

As a Resort Operations Host - Presentation member at LEGOLAND Florida Resort, you will play a crucial role in ensuring the cleanliness and overall appearance of the park. Your responsibilities will include maintaining public areas, restrooms, and attractions to provide a safe and enjoyable experience for both our guests and employees. You will work both independently and as part of a team to uphold the highest standards which requires a strong work ethic and attention to detail. 

Key responsibilities 

Zonal Operation: 

• You will work in a specific zone within the resort, completing different key custodial functions to ensure smooth operations and excellent guest service while promoting company values. 

• Maintain high standards of cleanliness and presentation across the resort, including trash management and restroom upkeep. 

• Sweeping, mopping, and vacuuming public areas. 

• Emptying trash bins and ensuring proper disposal of waste. 

• Cleaning and sanitizing surfaces, including benches, tables, and handrails. 

• Regularly cleaning and sanitizing restrooms. 

• Replenishing supplies such as toilet paper, soap, and paper towels. 

• Addressing any restroom-related issues promptly. 

• Providing directions and information for guests when needed. 

• Responding to guest requests for cleaning or assistance. 

• Maintaining a friendly and helpful demeanor. 

• Identifying and reporting any maintenance issues or safety hazards. 

• Ensuring walkways and public areas are free of obstacles and spills. 

• Performs opening and closing routines as defined by the operating procedures. 

• Liaison leadership team to resolve any resort wide guest issues. 

Health & Safety: 

• Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements. 

• Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation.

Work Environment, Physical DEMANDS 

• Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces. 

• Exposed to wet and/or humid conditions. 

• May be exposed to food allergens. 

• Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests. 

• Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures. 

• Hearing sufficient to communicate with individuals in person and via device. 

Experience and qualifications 

• Previous experience in custodial services or commercial cleaning is preferred but not required. 

• Strong attention to detail and ability to work independently with minimal supervision. 

• Excellent communication and collaboration skills. 

• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations. 

• Attendance is a mandatory function of this job.

VALUES 

A Merlin job is like no other. Our values—Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care—guide the behaviours that set us apart. By living these values, we bring joy, create connections, and make lasting memories for our guests, while fostering a positive and supportive environment where everyone can thrive. 

Own Your Craft: 

• Continuously sharpen your expertise, seek personal growth, and help others to develop in their roles. 

• Actively listen to feedback and integrate it into improving performance. 

• Stay curious and draw inspiration from both industry and the broader world to keep at the cutting edge of entertainment. 

Go Together: 

• Foster strong, trusting relationships by collaborating with colleagues across teams, locations, and cultures. 

• Work together to solve problems, leveraging diverse perspectives to find the best solutions. 

• Commit to decisions once made, and act swiftly to drive progress and deliver results. 

Enjoy the Ride: 

• Bring a sense of fun, positivity, and energy to the workplace, creating a joyful environment. 

• Support and encourage others during challenges, viewing setbacks as opportunities to learn and grow. 

• Cultivate a welcoming atmosphere where people feel valued, included, and like they belong. 

Drive & Discover: 

• Take ownership of your work, delivering excellence by seeing tasks through to completion. 

• Prioritize tasks that have the greatest impact, focusing on quality over quantity. 

• Proactively explore new opportunities to improve guest experiences, taking calculated risks to drive innovation. 

We Care: 

• Go above and beyond for both guests and colleagues, showing thoughtfulness in every interaction. 

• Uphold uncompromising standards of safety, security, and welfare, prioritizing the well-being of everyone. 

• Actively contribute to making a positive impact on the environment and local communities, demonstrating social responsibility in all decisions.