Merlin Entertainments

Resort Ops Host- Presentation- Zone 1

Location (Country-State-City) US-FL-Winter Haven
Job ID
2025-9220
Employment Type
Part-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Florida

What you'll bring to the team

ROLE Summary 

 

As a Resort Operations Host - Presentation member at LEGOLAND Florida Resort, you will play a crucial role in ensuring the cleanliness and overall appearance of the park. Your responsibilities will include maintaining public areas, restrooms, and attractions to provide a safe and enjoyable experience for both our guests and employees. You will work both independently and as part of a team to uphold the highest standards which requires a strong work ethic and attention to detail. 

 

Key responsibilities 

Zonal Operation: 

  • You will work in a specific zone within the resort, completing different key custodial functions to ensure smooth operations and excellent guest service while promoting company values. 
  • Maintain high standards of cleanliness and presentation across the resort, including trash management and restroom upkeep. 
  • Sweeping, mopping, and vacuuming public areas. 
  • Emptying trash bins and ensuring proper disposal of waste. 
  • Cleaning and sanitizing surfaces, including benches, tables, and handrails. 
  • Regularly cleaning and sanitizing restrooms. 
  • Replenishing supplies such as toilet paper, soap, and paper towels. 
  • Addressing any restroom-related issues promptly. 
  • Providing directions and information for guests when needed. 
  • Responding to guest requests for cleaning or assistance. 
  • Maintaining a friendly and helpful demeanor. 
  • Identifying and reporting any maintenance issues or safety hazards. 
  • Ensuring walkways and public areas are free of obstacles and spills. 
  • Performs opening and closing routines as defined by the operating procedures. 
  • Liaison leadership team to resolve any resort wide guest issues. 

Health & Safety: 

  • Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements. 
  • Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation.

 

Work Environment, Physical DEMANDS 

  • Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces. 
  • Exposed to wet and/or humid conditions. 
  • May be exposed to food allergens. 
  • Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests. 
  • Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures. 
  • Hearing sufficient to communicate with individuals in person and via device. 

 

 

Qualifications & Experience

Experience and qualifications 

  • Previous experience in custodial services or commercial cleaning is preferred but not required. 
  • Strong attention to detail and ability to work independently with minimal supervision. 
  • Excellent communication and collaboration skills. 
  • Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations. 
  • Attendance is a mandatory function of this job.

Benefits

VALUES 

A Merlin job is like no other. Our values—Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care—guide the behaviours that set us apart. By living these values, we bring joy, create connections, and make lasting memories for our guests, while fostering a positive and supportive environment where everyone can thrive. 

Own Your Craft: 

  • Continuously sharpen your expertise, seek personal growth, and help others to develop in their roles. 
  • Actively listen to feedback and integrate it into improving performance. 
  • Stay curious and draw inspiration from both industry and the broader world to keep at the cutting edge of entertainment. 

Go Together: 

  • Foster strong, trusting relationships by collaborating with colleagues across teams, locations, and cultures. 
  • Work together to solve problems, leveraging diverse perspectives to find the best solutions. 
  • Commit to decisions once made, and act swiftly to drive progress and deliver results. 

Enjoy the Ride: 

  • Bring a sense of fun, positivity, and energy to the workplace, creating a joyful environment. 
  • Support and encourage others during challenges, viewing setbacks as opportunities to learn and grow. 
  • Cultivate a welcoming atmosphere where people feel valued, included, and like they belong. 

Drive & Discover: 

  • Take ownership of your work, delivering excellence by seeing tasks through to completion. 
  • Prioritize tasks that have the greatest impact, focusing on quality over quantity. 
  • Proactively explore new opportunities to improve guest experiences, taking calculated risks to drive innovation. 

We Care: 

  • Go above and beyond for both guests and colleagues, showing thoughtfulness in every interaction. 
  • Uphold uncompromising standards of safety, security, and welfare, prioritizing the well-being of everyone. 
  • Actively contribute to making a positive impact on the environment and local communities, demonstrating social responsibility in all decisions. 

Pay Range

USD $13.50/Hr.

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