About the Role The Facility Maintenance Team handles all sanitation for the back of house areas in the resort as well as any minor facility repairs within the park.   Role Description - Ability to drive a pickup truck with trailer and have knowledge of operating an automatic and manual transmission. - Responsible for emptying trash cans along the designated back of house route. - Moves trash receptacles from designated back of house stops to inside our waste transfer station. - Responsible for minor repairs and upkeep of all buildings. - Assists Utility Technicians with specialized repairs and maintenance. - Ability to operate leaf blowers and power washers to assist with the overall cleanliness of the resort. - Notifies leadership team (team leads, managers) of any equipment or facility problems for corrective action. - Performs related work on projects as deemed necessary or required.  

Key Objectives: - Provide strong leadership to the marketing team as well as other stakeholders to accomplish objectives and superior execution of marketing strategic and tactical plans. Drive a positive and inclusive culture. Provide clear direction, resources, training, development, coaching, and career path discussions for the marketing team. - Work closely with internal teams, department heads, and external agencies to ensure and implement consistent brand deliveries across all aspects of the attraction. - Formulate, develop, refine, finalize, and implement an annual marketing plan and calendar. - Develop long-term marketing strategies based on projections and objectives, in conjunction with the Regional Marketing VP and Division Director/Managing Director. - Set goals and objectives, develop budgets, and set timelines to meet volume, revenue, and profitability targets via direct control of above and below-the-line marketing activities and budget allocations in close partnership with the Director of Revenue Management for North America - Ensure LEGOLAND New York maintains their relationships with media in key markets and expands into new markets where appropriate. - Lead the delivery of optimized media campaigns across all suitable platforms in close cooperation with Head of Media for LEGOLAND Parks North America - Measure campaign success and adjust strategy and tactics to increase efficiency. - Represent the site-level Senior Leadership Team's marketing function, representing the guest's voice and LEGOLAND brand champion. - Align the social media strategy with the Head of Social Media for North America across all key platforms. - Monitor competitor programs and practices, industry trends, target audience, and guest behaviors, and ensure a strong position in the marketplace through optimized pricing, annual pass strategy, and innovative plans, campaigns, and offerings. - Partner with the guest experience team to ensure it is aligned with the core brand experience and guest expectations. - Develop and maintain effective strategic partnerships and working relationships with partners, staff from the parent company and other parks, community groups, and external resources and agencies. - Manage the development and execution of key promotions and partnerships, including with multiple strategic partners. - Collaborate with the Regional Head of Strategy and Insights to advise on new events and attractions through research with guests and analytical insight, and ensure events are marketed properly to deliver an exciting guest experience. - In conjunction with Human Resources, ensure a succession management program is in place able to meet the current and future organizational objectives.

Are you ready to lead the magic behind the scenes? LEGOLAND Florida Resort and Peppa Pig Theme Park are on the lookout for an Entertainment Operations Manager who is as passionate about creating unforgettable experiences as they are about leading dynamic teams.   As an Entertainment Operations Manager, you'll be the driving force behind our Entertainment Operations team, ensuring every show, event, and experience runs seamlessly. From collaborating with production teams to managing daily operations, your role will be pivotal in maintaining the original artistic direction of all our guest offerings.   What makes this opportunity truly special? You'll be at the heart of a vibrant Entertainment culture, where growth, development, and fun aren't just encouraged—they're celebrated. Your leadership will shape an atmosphere that brings a smile to the face of every child and adult alike, making memories that last a lifetime.   Are you ready to be part of something extraordinary? Apply now and let's create unforgettable experiences together!

Leadership: - - As the central member to the site leadership team, you are responsible for the leading the marketing team and ensuring alignment and synergy for your department. Leadership fundamentals are a core part of the role to development the marketing team to their fullest potentials. Plan and Deliver Attraction Marketing Plan: - - Develop and execute the attraction marketing plan across all disciplines, including pricing, media, online, and trade, ensuring alignment with commercial and financial objectives. Execute Annual Marketing Plan: - - Strategically plan and implement the annual marketing plan for the attraction, focusing on achieving volume, revenue, and RPC (revenue per customer) through consumer and trade sales channels, in accordance with the Marketing Brand strategy. Audience Insight and Market Share Growth: - - Identify audience insights and enhance market share across key demographics to drive visitation and capitalize on opportunities for repeat visits through the enhancement of guest experiences, annual pass sales, and product development initiatives. Effective Delivery of Marketing Activities: - - Plan and oversee the effective execution of site promotions, advertising, online campaigns, direct marketing efforts, and trade sales plans, ensuring alignment with target audiences, measured ROI, and the overall attraction brand plan. Brand Consistency and Collaboration: - - Collaborate with the Marketing Support Teams to ensure all marketing activities adhere to overall brand guidelines and align with initiatives across other attractions, maintaining consistent brand identity. Forecasting and Budget Management: - - Collaborate with the General Manager to establish budgets and forecasts for annual admissions, yield, and revenue budget across all channels, regularly reviewing performance against attraction goals. Coordination with Wider Attraction Team: - - Coordinate with the key stakeholders at attractions to support in-attraction spending aligned with marketing activities (events and new product), aiming to maximize guest satisfaction scores. Marketing Reporting: - - Generate and provide comprehensive marketing reports to the General Manager and Leadership team, detailing marketing activity, effectiveness, and ROI (return on investment). Drive Online Sales: - - Drive online sales through strategic online activities and collaborate with the brand manager to optimize website efficiency, enhancing traffic-to-conversion rates. - These essential job functions form the cornerstone of your role, ensuring effective planning, execution, and evaluation of attraction marketing initiatives to drive revenue growth and enhance guest satisfaction.   Health & Safety Policy: - - At our organization, the safety and well-being of our employees, colleagues, and guests are of paramount importance. We operate in accordance with Merlin Group Policy (HS001) and all relevant laws to ensure a safe working environment for everyone.   Employee Responsibilities: - Employees are accountable for their own safety and that of others, including guests where applicable. They must adhere to safe working procedures for all tasks and refrain from using any tools or equipment for which they haven't received proper training. In the event of incidents, employees must report them to their line manager and cooperate with any subsequent investigations          

A Technician’s responsibility is to maintain the quality of the guest experience at the highest level possible by ensuring that all technical aspects of areas under Entertainment and Events are delivered at consistently excellent levels. Areas of responsibility include but are not limited to supporting show operations (audio, lighting, scenic, props, pyrotechnics, and video ), special events install/operation/strike, and resort wide audio support including ride audio, background music, paging microphones, ride CCTV, theatrical lighting systems, and effects inside the 4D theatre. Entertainment team members are cross-trained to work and support in all areas of the Entertainment Technical department. - Supports show operations by learning and performing show tracks that may include scene shifts, prop changes, operation of technical and theatrical equipment. - Provides support including but not limited to show and event installation, strike, and operation, monthly venue maintenance programs, cross-training, and covering open positions. - Attends rehearsals as required to maintain LEGOLAND Florida Resort’s shows program - Carries out all necessary pre and post show checks of equipment, props, and venues to ensure the safety and good working order of all equipment. - Troubleshoots and repairs on an as-needed basis on scenic elements, sound, lighting, special effects equipment, and other technical components. - Understands signal flow to be able to troubleshoot and facilitate basic repairs for lighting connectors, speaker connections, cones, and amplifiers through soldering, rewiring, termination, or exchange out of equipment. - Ability to perform regular maintenance on equipment then report all work and remaining defects to the department leadership. - Support technical operations by learning and completing green tag/red tag procedures for all resort wide audio/video support systems including but not limited to resort background music using Nion Media Matrix, QSC Q-Sys, digital video displays, ride audio, ride CCTV, theatrical lighting systems, and paging microphones. - Serves as Technical Operation duty technician by answering radio calls to help solve challenges that arise throughout the day on any resort background music, intercom or ride paging units, and/or video systems. - Supports and partners with other departments to complete tasks requested by leadership team - Maintains a clean and safe environment in the control booth, house, on-stage and backstage areas.

Join our team and be at the heart of culinary creativity! As an integral part of our kitchen, you'll collaborate closely with our Chef to bring innovative menu options to life for both our restaurant/bar and Catering/Special Events. Your role will involve not only assisting in menu development and implementation but also ensuring that our food costs are optimized without compromising quality.   We're committed to maintaining the highest standards of food delivery, presentation, and service. You'll play a vital role in setting these standards and working with our vendors to source the finest quality ingredients, ensuring that every dish we serve exceeds expectations.   Moreover, as our key food safety contact, you'll be at the forefront of ensuring that our practices meet and exceed industry standards, keeping both our guests and staff safe.   If you're passionate about food, creativity, and ensuring unforgettable culinary experiences, this is the opportunity for you to shine! Join us and be part of a dynamic team dedicated to culinary excellence.  

Join our team as a Food & Beverage Supervisor and step into a world of excitement and opportunity! In this pivotal role, you'll be at the forefront of delivering unparalleled customer service in our vibrant Restaurant & Bar within our esteemed attraction. Your mission? To lead our dedicated team to new heights, ensuring they excel in all aspects of guest experience, from immaculate cleanliness to flawless food preparation and safety. As a maestro of efficiency, you'll craft schedules that optimize productivity, expertly manage inventory to maintain optimal stock levels, and uphold the visual appeal of our venues. Ready to make your mark in a dynamic environment where your skills and leadership shine? Apply now and be part of something extraordinary!  

Working at Merlin isn't just another job – it's an opportunity to be part of something extraordinary. With attractions spanning the globe, from thrilling rollercoasters to lifelike wax figures, we don't deal in corporate suits, formal handshakes, or mundane briefcases. We deal in fun. In laughter, screams of delight, and spine-tingling excitement. We deal in memories. In magic. And behind every moment of wonder, there are passionate individuals like you.       We are seeking a highly organized and detail-oriented individual to join our team as a Compensation, Benefits, Leave, and Retirement Manager. In this role, you will be responsible for overseeing all aspects of employee compensation, benefits administration, leave management, retirement planning, and people leadership. The ideal candidate will possess a strong understanding of compensation and benefits best practices, as well as experience in managing retirement plans and administering leave programs. This position requires excellent communication skills, a high level of confidentiality, and the ability to effectively lead and develop a team, while collaborating with internal stakeholders and external vendors.   Roles and Responsibilities: Compensation Management: - Develop and administer compensation policies and programs to ensure competitiveness and equity within the organization. - Conduct regular market analysis to benchmark salaries and benefits against industry standards. - Administer bonus and incentive programs, including performance-based rewards. Benefits Administration: - Manage all aspects of employee benefits programs, including health insurance, dental, vision, life insurance, disability, and wellness initiatives. - Coordinate open enrolment activities, including communication, education, and enrolment process management. - Collaborate with benefits brokers and vendors to evaluate plan options, negotiate contracts, and resolve service issues. Leave Management: - Develop and implement leave policies and procedures in compliance with federal, state, and local regulations. - Provide guidance and support to managers and employees regarding leave entitlements and requirements. Retirement Planning: - Manage company retirement plans, including 401(k) and pension programs. - Monitor plan compliance with regulatory requirements and oversee annual audit processes. - Work closely with retirement plan administrators, trustees, and investment advisors to optimize plan performance and ensure fiduciary responsibilities are met. People Leadership: - Lead and develop a team of compensation, benefits, leave, and retirement professionals, providing guidance, coaching, and performance feedback. - Set clear goals and expectations for team members, ensuring alignment with organizational objectives.

Scope of Job:         Designs, assembles, tests, and modifies electrical circuits and devices for the theme park rides, animated attractions, equipment and building systems.  Responsibility extends to the development of wiring diagrams, layout drawings and specifications for modifying American and foreign made theme park equipment, rides, attractions, and systems.  All functions and duties are to be performed in LEGOLAND Florida Resort.   Main Responsibilities: - Will be working around high noise levels resulting from amusement rides and power equipment required to perform the job. The Electrician must be able to remain focused on the job while dealing with interruptions from guests and/or other employee contact. - Will operate equipment and make repairs on the park following the Company’s policies and procedures. - Will read and assimilate information provided in the maintenance and construction manual and the Procedures Manual, equipment manuals and drawings, as well as to comprehend verbal instructions. - Will be replacing and repairing wiring and power lines ranging from low voltage up to 4,160 volts; replacing, repairing, and installing conduit, junction boxes, switches, fuses, fuse panels, circuit breakers, and other electrical control devices; repairing and installing luminaries, troubleshooting, and repairing faulty circuits and equipment; repairing electric motors. - Ability to examine electrical problems, identify source of problems, and determine method for repair; plan and organize work; complete basic electrical tasks; read, interpret, and work from electrical plans and diagrams; work with limited supervision; work cooperatively with others. - Plans the details of working procedure by determining replacement needs or new material required for developing a logical approach to correct the problem. - Analyzes circuits, wiring diagrams, and drawings to install, repair, calibrate, service, or replace electronic devices and systems. - Performs work requiring a thorough knowledge of electrical theory and principles, statutory codes, properties of materials and principles of operation of electrical equipment. Starts up and shuts down equipment in accordance with Company safety procedures for machine activation and shutdown and in line with OSHA requirements. - Services electronic equipment by checking, testing, and replacing faulty components, circuits, printed circuit boards, and similar electronic devices. - Installs, repairs, and maintains communication cables, power distribution cables, and then splicing pieces as required. - Determines need for, analyzes, and makes necessary running adjustments, repairs, and overhauls of electrical equipment. - Advises and cautions operators and mechanics about potential electrical problems and inherent dangers involved. - Notifies supervisor or manager of potentially dangerous electrical equipment noted, and corrective action taken. - Must be able to work effectively Will be working and dealing with various partners within the resort and Technical Service department to which the electrician is related. - May be part of a mechanical team on major installations, working with other trades such as machinist, mechanic, welder, carpenters, plumbers, etc.   Health & Safety: Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Group Policy (HS001) and the law. They must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained.  Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.   Physical Demands: - Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel, and drive. - Intermittent and prolonged standing and walking to move about the park resort and interact with employees. - Ability to climb stairs/ladders to gain access to upper level of buildings. - Finger dexterity sufficient to complete paperwork activities and to use a computer. - Visual acuity sufficient to read written materials to complete paperwork activities and able to operate company vehicles. - Hearing sufficient to communicate with individuals in person and by telephone.   Work Environment: - Various inside and outside locations with varying temperatures and floor surfaces, not to exclude working from heights up to 120ft and confine spaces. - Exposed to wet and/or humid conditions.     Other Job Requirements: - Able to learn, comprehend, maintain, and enforce the company’s policies and procedures. - Able to make quick and effective decisions. - Able to communicate effectively with the guests and employees in a professional and friendly manner. - Able to complete simple math calculations when taking measurements, and performing maintenance. - Able to follow verbal and written instructions to perform specific tasks. - Able to work independently as well productively as a member of a team. - Able to follow safety practices and be safety conscious. - Protect the company from loss of assets. - Use tools and equipment properly to avoid damage, loss, or injury. - Clean job site/work area daily or as needed. - Verify tools and equipment are maintained, cleaned, secured, and stored properly at the end of each shift. - Watch for and report any unsafe working conditions. - Be safety conscious. - Use designated safety equipment (PPE) as required by OSHA and/or by company procedures and policies. - Remain current on changes within the amusement park industry and ASTM amusement ride or device standards. - Respond quickly to unusual situations during operation, including power failure, fire alarms, guest evacuation, and assistance per the company’s policies and procedures. - Verify that work in progress and the job site are protected (protected from the public and the public is protected). - Able to climb ladders, climb on rides, and complete daily electrical safety check sheets. - Maintain amusement ride or device records by recording inspections, services, repairs, and component replacements. - Perform inspection checklists faithfully and honestly according to procedures. - Knowledge of practices, tools, equipment, and materials used in the electrical trade; installation, operation, and maintenance of electrical equipment, apparatus, and instruments; laws, codes, rules, and standards pertaining to electrical construction and maintenance; safe work practices related to the building trades and electrical work. - Must be willing to work flexible hours, including evenings, overnight, holidays, and weekends to support park Resort operations. - Must have valid driver’s license, safe driving record. - Must be willing to conform to LLFR grooming and personal hygiene requirements and wear the proper issued uniform. A neat, clean, professional appearance is always required. - Attendance is a mandatory function of this job. - Performs other duties as assigned.  

  Are you organized, detail-oriented, and passionate about supporting employees through their leave periods and benefits administration? We are currently seeking a dedicated Benefits and Leave Administrator to join our HR team and play a vital role in administering employee leave programs and benefits.   Leave Administration Support: - Facilitate the coordination and meticulous tracking of employee leave requests, approvals, and return-to-work plans. - Offer invaluable administrative assistance for various leave programs, including but not limited to FMLA, state leave laws, and company-specific policies. Employee Communication: - Assume the pivotal role of being the go-to resource for employees seeking information on leave-related matters. - Skillfully convey leave policies, eligibility criteria, and procedural requirements to both employees and managers, ensuring clarity and understanding. - Uphold a commitment to prompt responsiveness to employee inquiries, with diligent follow-up when necessary. Process Improvement: - Spearhead initiatives aimed at identifying and implementing enhancements to streamline leave administration processes. - Actively contribute to the development and integration of new leave-related policies and procedures, fostering efficiency and effectiveness. Support for Benefits and Compensation Team: - Foster collaborative relationships with the Benefits and Compensation team to provide comprehensive support for employee benefits administration and associated projects. - Embrace opportunities for cross-training initiatives with the Benefits and Compensation team, fostering a culture of mutual support and knowledge-sharing. Keying Invoices: - Execute the accurate and timely inputting and processing of invoices pertaining to leave and benefits expenses. - Ensure meticulous adherence to coding protocols, facilitating the seamless routing of invoices for prompt payment. - Maintain a well-organized system for recording invoices and payments, ensuring accessibility and accuracy.

As a Hotels Facilities Supervisor, your role is pivotal in maintaining the esteemed reputation of our establishment. With a comprehensive scope of responsibilities, you oversee the day-to-day maintenance of all finish surfaces throughout the hotel, ensuring their pristine condition at all times. This includes but is not limited to, supervising electrical, mechanical, plumbing, and HVAC/refrigeration systems with precision and expertise.   Your leadership extends beyond routine maintenance tasks; you are entrusted with upholding the safety of both guests and staff by adhering to ASTM, Polk County, and loss prevention guidelines rigorously. In addition, you serve as a key coordinator for various crafts in the absence of other supervisors, demonstrating your ability to manage multiple responsibilities seamlessly. In your capacity as a supervisor, you play a vital role in training and supervising the maintenance department, imparting your knowledge and expertise to ensure the highest standards of performance are consistently met. From overseeing lift stations and backflow preventers to conducting annual inspections of fire systems and utilities, your attention to detail is paramount in maintaining operational efficiency and safety.   Furthermore, your strategic input is essential in developing and implementing a robust preventive maintenance program, which aims to prolong the lifespan of our facilities and equipment. Through your proactive approach, you contribute to the overall success and longevity of our property, ensuring that it continues to exceed the expectations of our discerning guests.   In essence, as a Hotels Facilities Supervisor, you are not only a steward of maintenance but also a guardian of excellence, playing a vital role in upholding the standards of quality and service that define our establishment.   As a Hotels Facilities Supervisor, your primary responsibilities are multifaceted, ranging from strategic planning to hands-on maintenance oversight. Here's a breakdown of your main duties:   - Support Facilities Manager: Assist the Facilities Manager in developing maintenance schedules and budgets for hotel facilities, buildings, and attractions, ensuring efficient allocation of resources. - Implement Maintenance Programs: Follow established maintenance programs rigorously, including prompt response to emergency repairs to minimize downtime across all areas and facilities. - Ensure Compliance: Uphold internal compliance with maintenance, safety, and security procedures by adhering to ASTM, Polk County, and loss prevention guidelines, prioritizing the safety of guests and employees. - Enforce Policies: Ensure that all maintenance employees strictly adhere to LEGO-established employee policies at all times, maintaining a culture of professionalism and accountability. - Manage Inventory: Write requisitions for parts and materials, forwarding them to the manager for approval, while also maintaining tools, machines, and company equipment in clean and optimal working condition. - Prioritize Safety: Keep safety as the top priority in all activities and decisions, actively promoting a culture of safety among the maintenance team. - Assist in Budgeting: Collaborate with the manager in preparing yearly budgets, constantly monitoring budgetary performance for maximum efficiency and cost savings without compromising safety standards. - Set Maintenance Goals: Aid in establishing long and short-term maintenance goals, aligning them with the overall strategic objectives of the hotel. - Develop Training Programs: Assist in designing and expanding a comprehensive training system tailored to meet LEGO maintenance requirements, ensuring continuous improvement in skills and knowledge. - Stay Informed: Keep abreast of modern management techniques and technical methods by attending supplemental courses, seminars, and conventions, staying informed of governmental regulations such as OSHA, ASTM, and Polk County codes. - Conduct Meetings: Assist in conducting weekly staff meetings to provide direction, information, training, and motivation to maintenance team members, fostering a culture of collaboration and engagement. - Promote Teamwork: Create and maintain teamwork within the maintenance department and across all other departments, facilitating effective communication and cooperation. - Supervise Inspections: Periodically accompany maintenance technicians during inspections to validate their methods, techniques, and procedures, ensuring compliance and competence. - Evaluate Performance: Evaluate procedures, methods, and maintenance team productivity, providing feedback and coaching to improve performance and efficiency. - Performance Reviews: Formally review the skills and job performance of leads and employees on an annual basis, discussing written reports and setting goals for continuous improvement. People   - Facilitate consistent communication and meetings between supervisors and employees regarding schedules, payroll, and training, fostering seamless coordination. - Exemplify LEGO's and Merlin's culture and core values through both words and actions, serving as a role model for the team. - Ensure strict adherence to company policies and procedures, effectively managing and documenting employee relations. - Cultivate a positive work environment where every team member feels valued and empowered. - Actively promote diversity, equity, and inclusion initiatives within the workplace. - Collaborate with HR and senior management to develop and implement employee engagement strategies. - Provide regular feedback and support to supervisors and employees for continuous improvement. - Maintain compliance with all legal and regulatory requirements related to employee relations. Health & Safety Responsibilities:   Employee Responsibilities: Employees play a crucial role in maintaining safety standards. They are accountable for adhering to safe working procedures for all tasks they undertake and must refrain from using any tools or equipment for which they haven't received proper training. In the event of incidents, prompt reporting to their line manager is mandatory, and cooperation with any ensuing investigations is essential.   Manager/Supervisor Responsibilities: Managers and supervisors hold the primary responsibility for Health, Safety & Security within their respective teams. They are tasked with overseeing all facets of safety protocols in alignment with our Group Policy (HS001). This includes conducting thorough risk assessments, implementing safe working procedures for all activities, and ensuring that every team member is well-versed in our Health, Safety, and Security Policy, along with their individual obligations. Furthermore, they are responsible for continuous monitoring of safe practices, regular review of risk assessments and procedures, and swift action in investigating incidents. Should corrective measures be necessary, managers and supervisors are expected to ensure their implementation to prevent recurrence of such incidents. By collectively upholding these responsibilities, we foster a culture of safety and security that not only protects our employees but also upholds the values and standards of our organization.

Essential Job Functions:   - Plan and deliver the attraction marketing plan across all disciplines, including pricing, media, online, and Trade, against commercial and financial results in line with business objectives. - In line with the Marketing Brand strategy, plan and execute the on-going annual marketing plan for the Attraction to achieve volume and SPH through consumer and trade sales channels. - Identify audience insight and increase market share across key audiences to drive visits and maximize opportunity for repeat visits through effective guest experience, annual pass sales and product development. - Plan and ensure effective delivery of site promotions, advertising, online, direct marketing and Trade Sales plan in line with target audience, measured ROI, and overall Attraction brand plan. - Work with Central Marketing /Brand Manager to ensure all activity is completed in line with overall brand guidelines and other Attractions activity to ensure consistent brand identity. - Work with General Manager and Finance Manager to determine monthly forecasts for annual admissions, yield and revenue budget across all channels and review on a regular basis in line with attraction performance. - Work alongside the Operations Manager to support in-attraction spends in line with marketing activity and maximize guest satisfaction scores. - Provide effective marketing reports to General Manager and Leadership team detailing marketing activity, effectiveness, and ROI. - Provide monthly forecasts for admissions volume, SPH and revenue and adjust marketing activity as required to ensure budgeted revenue and admissions across all channels. - Drive online sales through online activity and work with brand manager to maximize efficiency of website from traffic to conversion. Health & Safety:   Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Group Policy (HS001) and the law. They must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

In collaboration with the Head of Marketing, the Marketing Manager will deliver the attractions marketing plan in line with brand values and business strategy. They are responsible for driving the commercial objectives of the business, maximizing revenue and customer satisfaction, carrying out research and analysis and making recommendations to develop marketing strategies to meet visitor volume, revenue and KPI targets.   Key Responsibilities: - Plan and deliver the attraction marketing plan across all disciplines, including pricing, media, online, and Trade, against commercial and financial results in line with business objectives. - In line with the Marketing Brand strategy, plan and execute the on-going annual marketing plan for the Attraction to achieve volume and SPH through consumer and trade sales channels. - Identify audience insight and increase market share across key audiences to drive visits and maximize opportunity for repeat visits through effective guest experience, annual pass sales and product development. - Plan and ensure effective delivery of site promotions, advertising, online, direct marketing and Trade Sales plan in line with target audience, measured ROI, and overall Attraction brand plan. - Work with Head of Marketing to ensure all activity is completed in line with overall brand guidelines and other Attractions activity to ensure consistent brand identity. - Work with Head of Marketing and General Manager to determine monthly forecasts for annual admissions, yield and revenue budget across all channels and review on a regular basis in line with attraction performance. - Liaise closely with other Merlin sites in close proximity (LLFR/PPTP) Marketing teams to ensure integrated approach to launches in the market. - Work alongside the Operations Manager to support in-attraction spends in line with marketing activity and maximize guest satisfaction scores. - Provide effective marketing reports to Head of Marketing and Leadership team detailing marketing activity, effectiveness, and ROI. - Provide monthly forecasts for admissions volume, SPH and revenue and adjust marketing activity as required to ensure budgeted revenue and admissions across all channels. - Drive online sales through online activity and work with Head of Marketing to maximize efficiency of website from traffic to conversion.

    A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.    Due to continuing growth and development of Merlin’s Midway attractions and brands on a global scale, we are looking for a Senior Project Manager to join our Project Delivery team.   Compensation for this opportunity ranges from $110,000 - $130,000 depending on experience.   As Senior Project Manager, you will provide strategic support and guidance to Project Managers working across our Midway estate within North America.  You will manage resources correctly therefore enabling successful delivery of projects across the Group.   Through effective management and communication with both direct reports and local teams, you will ensure that nominated projects are delivered to a consistently high standard, both in terms of perceived quality of product, within budgetary constraints and to prescribed timeframes.    Developing effective working relationships with key internal stakeholders and external consultants and suppliers will be key to ensuring effective development of the projects at sites. You will manage a diverse group of internal and external team members related to the design, engineering, and construction of each project type and to ensure its delivery on budget and on time.  You will set and manage budgets for the relevant areas of the department and new project developments £1M+.   You will manage the development of team by ensuring they are exposed to cutting edge innovative Project Management techniques to deliver ever increasing complex projects and inspiring them to attain goals and pursue excellence.  

The Facilities Manager is a vital role, ensuring that all the fun and magic is being delivered at optimal level. Daily, the Facilities Manager is responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficient. With a team of technicians, you will be responsible for ensuring adequate cover is on site during all opening times to maintain all aspects of the attraction including the rides, cinema, equipment, and machinery.

F&B Operations • Manage full operation of counter service café/bar, which includes coffee service, plus other snacks, ice cream and cold beverages, item displays, merchandising, signage, and menu content. • Liaise with F&B suppliers, ordering food and beverage items while controlling wastage to budget. • Complete all stock control and inventory processes (stock take, partender). • Plan, organize and maintain standards within your F&B unit or area. • Complete weekly standards audits, ensure daily checklist is complete and signed by MOD. • Manage and motivate the team to maximize revenue opportunities through up-selling. • Ensure effective utilization of cost and order management systems. • Ensure all cleaning and hygiene standards are met or exceeded, including record keeping. • Ensure all temperature checks logs are maintained and recorded. • Ensure Merlin Food Safety Standards are met or exceeded, including allergens and audits.  Ensure spend per head targets are met or exceeded. • Actively drive sales to achieve targeted KPIs. • Ensure all staff’s Food Handling local area qualifications are met and maintained. • Ensure all local food licenses are always maintained.   Coordinate Training of F&B Hosts • Initiate and organize all host training and evaluation and maintain adequate records. • Ensure the highest levels of safety and compliance by all retail and food & beverage staff. • Ensure that team members are empowered to deliver outstanding customer service including guest recovery as needed. • Lead and motivate staff to be “guest obsessed” and provide exemplary customer service.     Create Weekly Schedules • Work with scheduler to forecast and ensure the coverage needs of the F&B area.   Employee Development • Develop team members through team building, praise, coaching, training, and discipline, according to company and department standards. • Develop and execute programs to engage staff and improve performance with incentives and recognition.   Manager On Duty for Attraction • Oversee the smooth operation of all departments including Admissions, Guest Experience, Food and Beverage, and Retail. • Efficiently respond to issues throughout the day by communicating between relevant departments. • Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal way.   The above list of job duties is not exclusive or exhaustive and the employee may be required to undertake such tasks as may reasonably be expected within the scope and grading of the role.            

  What You'll Do: - 🍴 Prepare delicious diets for our aquatic and terrestrial friends. - 🎤 Engage guests with fascinating talks about our underwater wonders. - 🤿 Dive into daily tasks like animal handling and exhibit maintenance. - 📝 Keep detailed records of animal health and exhibit maintenance. - 🌊 Ensure top-notch water quality for our marine and freshwater exhibits. - 🎭 Deliver interactive programming and guest presentations, making every visit unforgettable!

- Adopts a passionate approach to guest service by maximizing guest engagement with creatures. - Delivers world-class aquatic and terrestrial displays by actively listening, communicating, and engaging with team members, managers, and guests. - Follow the site’s animal care protocols and programs such as understanding the dietary and nutritional needs of animals, proper preparation, and storage of food. - Ability to handle and transport animals safely under guidance. - Basic understanding of animal welfare principles, animal behaviour, and husbandry development. - Ability to understand and perform the basics of animal training and enrichment. - Ability to learn how to utilize all tools and perform basic water chemistry analysis and spot basic trends in readings. (pH, Temperature, DO, NH3, NO2, NO3, Salinity, Alkalinity, Phosphates, TRO's, and any other parameters as required by site) - Follow Standard Operating Procedures as needed. - Ability to understand the principles biocontainment and to eliminate contamination using industry standards. - Ability to perform daily observations, monitoring for health issues and common types of parasites. - Under guidance, understand the proper drug administration, storage, disposal, and show the ability to carry out prescribed treatments. - Ability to perform a necropsy, identifying organs, any abnormalities, takes samples and record findings. - Ability to understand and perform operational procedures of basic filtration and life support systems. - Ability to maintain proper records and maintenance schedules. - Ability to follow the policies and procedure to maintain health, safety and security matters pertaining to team, guests, and animals, adhere to reporting procedures. - Improve health and safety culture, reporting standards and resolution of safety issues/concerns. - Must pass a dive physical. - Deliver diving operations on site safely by working in adherence to the Global SEA LIFE Dive Policy.

  - Ensure the highest possible standards of animal husbandry, exhibit presentation, technical operation and Safety in all operational areas of SEA LIFE Aquarium. - To monitor all public display areas to achieve the objective of delivering a World Class guest experience. - Leading junior staff by example and setting the standard for animal care and professionalism. - Work closely with the Curator offering support and assistance with running the department and staff

Essential Job Functions: • Develop, cultivate and maintain business relationships within assigned markets.    • Solicit, negotiate and book new or repeat business to maximize volume/revenue. • Achieve volume and revenue budget for channel focus areas. • Manage and Coordinate all In-Attraction Birthday Parties • Other duties as assigned.   Main Responsibilities: • In partnership with the Marketing Manager, plan and execute a group sales strategy, targets, budgets, and plans to drive visitation from domestic schools, groups and birthday parties. • Responsible for driving school and group admissions by developing and maintaining relationships with local, regional, and national youth, school, education, social, corporate and community groups and tour operators. • Responsible for linking and partnering with the schools, community groups and business sector to define and refine educational programs. • Liaise with the Marketing team to create mailers, email communication templates, digital assets, exhibit displays, and other collateral as required to drive sales and visitor volume. • Studies existing and potential volume, and utilizes knowledge of territory, sales goals, and quotas to plan and organize daily, weekly and monthly work schedule. • Develops and maintains effective business relationships with key contacts and accounts in the group and education market to achieve sales goals and promote the attractions within the region. Services existing accounts, presents promotions, and establishes new accounts. • Act as the main point of contact for group sales and respond in a timely manner to calls, inquiries and emails related to group sales responsibilities and to general information requests as needed. • Ensure all birthday parties are booked accurately, food is ordered and party supplies are stocked • Maintain and track all group sales activity across key client accounts and mailings activity. • Adopts an enthusiastic, assertive, and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity. • Main responsibilities may vary based on site. • Other duties as assigned    

Essential Responsibilities: Course design and delivery Work with Merlin Learning team to understand global curriculum, translate to local needs, and plug any gaps. Implements training program content, materials, and delivery mechanisms to accomplish training goals and objectives such as leadership development, supervisory training, guest services, group process and skills training.   Evaluation and analysis Writes, implements and communicates training policies and systems to effectively track and manage training activities. Manage the Tuition Reimbursement Scheme and Study Support Policy and associated budgets. Develops criteria and evaluation systems to measure, analyze and communicate training effectiveness. Ensures training program enrollments are met. Continually improves the quality and efficacy of training programs and systems. Evaluates delivery/facilitation quality of all resort-wide programs, intervening with coaching and train-the-trainer activity when required to ensure highest standards are met. Departmental support in development activities Serve as the Resort’s technical expert and resource for training and development activities, providing guidance and counsel to management regarding development approaches. Provides support to line managers to assist in developing department-level training programs. Support the Product Excellence function in the design and delivery of Customer Service training and recognition programs. New hires and role transitions Involved in the North America design and implementation of the orientation programs for new MCs. Responsible for selecting, training, and scheduling the “Experience Builders.” Works closely with line managers to transition MCs to successfully assume job duties and responsibilities. Develops formal and informal training interventions to successfully transition MCs (e.g. Stepping Up to Lead, Train-the-Trainer,). Coordination of Online and In Person Learning Management of local L&D calendar to incorporate and communicate Merlin wide programs, resources, and initiatives. Examples include Anti-Harassment, Autism training certification, and any needs for the execution of Career Season. Personal Development Plans (PDPs) Responsible for the annual effective use of PDP process across the MC population (including variable/seasonal MCs) through management, training, and advocacy of the process. Resort Engagement Initiatives Manage the Resort’s engagement activities, in their delivery of LLC-wide programs and initiatives, including oversight of: Annual and Periodic Engagement Surveys Lead the plan for securing high completion rate, effective communications, and action plans, engaging stakeholders across the resort. Other recognition and engagement activity Support the delivery of resort-wide engagement events including the annual STAR Gala, summer picnic and leadership recognition events (in addition to other adhoc activities). Lead the delivery of the STAR peer-to-peer recognition program and advise on the effectiveness of department-specific schemes, leveraging economies of scale.Other Merlin Entertainments Group (MEG) Coordinate the nomination and review process for prospective candidates for Group programs with the Director team and Head of Talent & Development NA. Manage the local program of delivery for the US, scheduling courses and coordinating applications (West Coast only). Budget & Resource Management Manages the L&D and related budgets to ensure maximum value for initiatives. Ensures compliance with all expense/purchase policies and minimizes exposure/risk e.g. approvals of LOS awards. Health & Safety Managers/supervisors are responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HS001). They must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated. Ensures the efficient operations of the department by and performing all other duties as requested or assigned in accordance with company policy and legal requirements. Complete all other duties, special assignments and projects as directed.    

🎢🔧 Join Our Thrilling Maintenance Team! 🔧🎢   Are you ready to be part of the magic behind the scenes? Join us at Merlin Entertainments where we're all about keeping the fun alive! 🌟   Position: Facilities Technician   What You'll Be Doing: - Dive into preventative, predictive, and routine maintenance tasks like a superhero! 💥 - Tackle issues, repair equipment failures, and make sure our attractions are running at peak performance 🚀 - Get hands-on with control devices and keep everything under control 🎮 - From light bulbs to doors, you'll handle installations and replacements with finesse 💡🚪 - Keep things running smoothly with daily, weekly, and monthly preventative maintenance tasks 🔄 - Showcase your DIY skills by painting walls, hanging pictures, and assembling furniture 🎨🖼️ - Get techy by setting up data cables and fixing computer outlets 💻🔌 - Keep an eye on building systems to ensure everything's tip-top 👀

The Vice President of Marketing is responsible for creating and delivering marketing strategies for the LEGOLAND Florida Resort in order to increase awareness and drive business volume, revenue, and brand strength to ensure annual EBITDA targets are met. In this role you will lead all aspects of advertising and media, public relations, event marketing, partnerships & promotions, and relative budgets and policies, as well as develop and lead a professional, effective Marketing team in close partnership with the stakeholders of the North American marketing leadership team. This position will need to have the ability to operate at a 30,000-ft strategic level while at the same time diving into the grittiest of details, to ensure that the Resort is heading in the right direction and delivering a holistic, end-to-end solution for marketing and brand opportunities. Key Objectives: - Provide strong leadership to the marketing team as well as other stakeholders to accomplish objectives and superior execution of marketing strategic and tactical plans. Drive a positive and inclusive culture. Provide clear direction, resources, training, development, coaching, and career path discussions for the marketing team. - Work closely with internal teams, department heads, and external agencies to ensure and implement consistent brand deliveries across all aspects of the attraction. - Formulate, develop, refine, finalize, and implement an annual marketing plan and calendar. - Develop long-term marketing strategies based on projections and objectives, in conjunction with the Regional Marketing VP and Division Director/Managing Director. - Set goals and objectives, develop budgets, and set timelines to meet volume, revenue, and profitability targets via direct control of above and below-the-line marketing activities and budget allocations in close partnership with the Director of Revenue Management for North America - Ensure LEGOLAND Florida maintains their relationships with media in key markets and expands into new markets where appropriate. - Lead the delivery of optimized media campaigns across all suitable platforms in close cooperation with Head of Media for LEGOLAND Parks North America - Measure campaign success and adjust strategy and tactics to increase efficiency. - Represent the site-level Senior Leadership Team's marketing function, representing the guest's voice and LEGOLAND brand champion. - Align the social media strategy with the Head of Social Media for North America across all key platforms. - Monitor competitor programs and practices, industry trends, target audience, and guest behaviors, and ensure a strong position in the marketplace through optimized pricing, annual pass strategy, and innovative plans, campaigns, and offerings. - Partner with the guest experience team to ensure it is aligned with the core brand experience and guest expectations. - Develop and maintain effective strategic partnerships and working relationships with partners, staff from the parent company and other parks, community groups, and external resources and agencies. - Manage the development and execution of key promotions and partnerships, including with multiple strategic partners. - Collaborate with the Regional Head of Strategy and Insights to advise on new events and attractions through research with guests and analytical insight, and ensure events are marketed properly to deliver an exciting guest experience. - In conjunction with Human Resources, ensure a succession management program is in place able to meet the current and future organizational objectives.  

Key Responsibilities: - Wardrobe fabrication, tailoring and repair - Hair styling - Wig-making. - Maintain wax figures to Madame Tussauds' world-class standards - Conduct repairs and maintenance tasks as needed. - Install and position wax figures according to brand guidelines - Attend PR events and ensure figures are prepared on time Collaborate with team members to meet operational goals

To provide a support to the Human Resources Department at LEGOLAND New York Resort. This role will be responsible for administering a wide variety of HR processes including recruitment, payroll, benefits, employee relations, training and development.   About the Role To provide a support to the Human Resources Department at LEGOLAND New York Resort. This role will be responsible for administering a wide variety of HR processes including recruitment, payroll, benefits, employee relations, training and development. - Ensure all employee paperwork is processed accurately and in a timely manner to ensure payroll deadlines are met. - Contribute to recruitment process with job description development, posting and sourcing administration, and job fair coordination. - Support the HR Business Partner Team with any administrative duties, including but not limited to: posting job roles, reviewing resumes, scheduling interviews, candidate communication, processing new hire paperwork. - Update and maintain the HR Database and employee files. - Processing of HR metrics and reporting for exempt and hourly staffing. - Provide first line HR advice to employees as required. - Greets visitors, prospective candidates and other visitors. - Answers telephone and email inquiries and directs responses to the appropriate associate. - Maintains and manages calendars for conference rooms. - Receives, sorts and forwards incoming mail & Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.). - Assists in the ordering, receiving stocking, and distribution of office supplies and maintains storage areas. - Other duties as assigned.

  - Exceed daily, weekly, monthly, and annual performance targets. - Lead and inspire the Retail Team to deliver exceptional guest experiences. - Provide training and support to ensure the team operates safely and efficiently. - Collaborate with senior management to optimize labor budgets and sales strategies. - Manage merchandising, inventory control, and stock ordering. - Handle guest complaints and operational challenges with professionalism and efficiency. - Previous customer service experience preferred. - Ability to work flexible hours, including evenings, holidays, and weekends. - Excellent communication and interpersonal skills. - Passion for delivering outstanding service and creating magical moments for guests. - Ability to work both independently and as part of a team in a fast-paced environment. Why Join Us? - Be part of a team that is dedicated to creating unforgettable experiences. - Opportunity for growth and advancement within the company. - Competitive compensation and benefits package. - Work in a fun, dynamic environment where no two days are the same! Join us in making dreams come true! Apply now and be a part of something extraordinary.

LEGOLAND Florida Resort is seeking an Entertainment Creative Costume Lead who is people focused, detail-oriented, highly motivated, proactive, hands-on and enjoys the fun of working in collaboration at a Theme Park built for kids. Our Costume & Wardrobe Lead supports two key business areas under one roof, Entertainment Creative Costuming & Costuming Operations.  This includes providing services to support Entertainment Costuming for shows, event, and costume character experiences within the Theme Park and Hotel Accommodations.  Our Costuming Lead actively participates and oversees all creative costume development under the supervision of the Entertainment Costuming. The Team Leader acts as a constant resource of department knowledge with administrative responsibilities for the Model Citizens in their assigned department.   - Assisting in the Costume Production timeline overseeing Costuming development, production process, and tracking project timelines to ensure park and departmental goals and objectives are obtained to ensure the successful show or event opening for our guests - Oversees Cosmetology needs for new and existing park entertainment offerings including make-up design, make-up product selection and ordering, wig styling and maintenance, make-up trainings with performers and upholding approved Cosmetology looks through daily operations. - Works with Seamstress team on product completion using a plethora of costuming skills such as sewing on industrial sewing machines, hand sewing, pattern drafting and making, garment cutting, painting, foam sculpting, using industrial glues, garment fitting, and costume design elements - A Team Leader assists in opening and closing routines, ensuring that their assigned area opens properly and as scheduled. Conducts pre-shift meetings for all Model Citizens to communicate pertinent information and communicate daily goals for their assigned location. - Ensures that proper staffing levels are maintained for the day’s operations and that Model Citizens rotate through assigned locations and are given breaks as required and coordinate with the Costuming Manager as needed. - Is responsible for notating and reporting the occurrences of the workday to their leadership team. Remains in communication with area leadership to address issues in a timely and effective manner. - Participates in on-the-job training and staff performance and development, including in-the-moment coaching and issuing of corrective actions up to a Verbal Warning to Model Citizens. A Team Leader is assigned a percentage of the team as direct reports in these matters. - Ensures that all sanitation and safety procedures are implemented and maintained.Responsible for escalating potential safety hazards to the appropriate individuals, including LEGObase, Maintenance, and the department leadership. - Responsible for continuing own growth through utilization of career development programs through collaboration with department leadership. - Assists with support of special events as assigned including but not limited to character offsite requests, Resort Awards recognition programs, partnership events, internal park events - Works with Creative, Production, and Entertainment Costuming Manager gathering all rehearsal support needs including attending all Dress Rehearsals and Previews.

Essential Functions: • Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions. • *Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience. • *Position functions will include re-lamping & lighting systems, painting and wall repair, food and beverage equipment, rides maintenance, oversight of custodial duties, shipping and receiving as well as exhibit setup and takedown. • *Ensure all statutory equipment periodic inspections are arranged and all in-house inspection regimes are implemented or developed and subsequently implemented if found necessary. • *Ensure all follow-up recommendations are carried out with immediate effect and that all relevant paperwork and signoffs are completed. • *Effectively prioritize and execute tasks in a high-pressure, tight budget environment. • *Prepare, monitor, and maintain an environment of continuous improvement through operational action plans and operating budgets. • *Build, manage, and motivate a strong, competent team by developing employees to their full potential and by creating a culture of quality and achievement. • Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001). 

At our core, we strive to ensure that every guest we welcome experiences nothing short of a magical, memorable, world-class visit. We are dedicated to crafting unforgettable moments and leaving a lasting impression on each and every guest. Simultaneously, we are committed to fostering a culture where every member of our team embodies and exemplifies our company values.   Scope of Job:   As the leader of the marketing team, your role is pivotal in bringing our collective goal to life. You will spearhead the development and execution of our attractions' marketing plan, meticulously aligning it with our brand values and overarching business strategy. Your responsibilities extend beyond mere marketing; you are entrusted with driving the commercial objectives of our business, with a keen focus on maximizing revenue and enhancing customer satisfaction. Through strategic leadership and innovative approaches, you will inspire your team to deliver exceptional results while staying true to our company's vision and values.   In essence, you are not just a marketer; you are a visionary, a strategist, and a catalyst for success. Your contributions will shape the guest experience and propel our organization toward new heights of excellence. Together, we will continue to enchant and delight guests while upholding The Merlin Values.   Essential Job Functions: - Plan and Deliver Attraction Marketing Plan: - Develop and execute the attraction marketing plan across all disciplines, including pricing, media, online, and trade, ensuring alignment with commercial and financial objectives. - Execute Annual Marketing Plan: - Strategically plan and implement the annual marketing plan for the attraction, focusing on achieving volume and SPH (spend per head) through consumer and trade sales channels, in accordance with the Marketing Brand strategy. - Audience Insight and Market Share Growth: - Identify audience insights and enhance market share across key demographics to drive visitation and capitalize on opportunities for repeat visits through the enhancement of guest experiences, annual pass sales, and product development initiatives. - Effective Delivery of Marketing Activities: - Plan and oversee the effective execution of site promotions, advertising, online campaigns, direct marketing efforts, and trade sales plans, ensuring alignment with target audiences, measured ROI, and the overall attraction brand plan. - Brand Consistency and Collaboration: - Collaborate with the Central Marketing/Brand Manager to ensure all marketing activities adhere to overall brand guidelines and align with initiatives across other attractions, maintaining consistent brand identity. - Forecasting and Budget Management: - Collaborate with the General Manager and Finance Manager to establish monthly forecasts for annual admissions, yield, and revenue budget across all channels, regularly reviewing performance against attraction goals. - Coordination with Operations: - Coordinate with the Operations Manager to support in-attraction spending aligned with marketing activities, aiming to maximize guest satisfaction scores. - Marketing Reporting: - Generate and provide comprehensive marketing reports to the General Manager and Leadership team, detailing marketing activity, effectiveness, and ROI (return on investment). - Revenue Forecasting and Adjustment: - Provide monthly forecasts for admissions volume, SPH, and revenue, adjusting marketing activities as necessary to ensure achievement of budgeted revenue and admissions targets across all channels. - Drive Online Sales: - Drive online sales through strategic online activities and collaborate with the brand manager to optimize website efficiency, enhancing traffic-to-conversion rates. These essential job functions form the cornerstone of your role, ensuring effective planning, execution, and evaluation of attraction marketing initiatives to drive revenue growth and enhance guest satisfaction.   Health & Safety Policy:   At our organization, the safety and well-being of our employees, colleagues, and guests are of paramount importance. We operate in accordance with Group Policy (HS001) and all relevant laws to ensure a safe working environment for everyone.   Employee Responsibilities: - Employees are accountable for their own safety and that of others, including guests where applicable. They must adhere to safe working procedures for all tasks and refrain from using any tools or equipment for which they haven't received proper training. - In the event of incidents, employees must report them to their line manager and cooperate with any subsequent investigations. Manager/Supervisor Responsibilities: - Managers and supervisors hold ultimate responsibility for Health, Safety, and Security within their teams, in alignment with Group Policy (HS001). - They are tasked with conducting risk assessments, implementing safe working procedures, and ensuring that all team members are aware of and comply with the Group's Health, Safety, and Security Policy. - Continuous monitoring of safe working practices and regular review of risk assessments and procedures fall under their purview. - In the event of incidents, managers and supervisors must oversee appropriate investigations and take corrective actions as necessary to prevent recurrence. By upholding these responsibilities, we collectively contribute to fostering a safe and secure environment for all members of our community.  

Essential Job Functions: • Deliver wax figure maintenance to Madame Tussauds world class standard and ensure targets for figure quality KPI’s are met. • Ensure all wax figure maintenance requirements are delivered within agreed schedules and budgets. • Make repairs as appropriate to damaged wax figures. • Ensure the maintenance of wax figures is done at the appropriate time and in line with Madame Tussauds brand guidelines – damaged figures removed where necessary for repair according to Madame Tussauds protocols. • Install wax figures as required, ensuring figure positioning, lighting, and styling meet the approved figure brief. • Attend on site wax figure PR events as required, ensure figures are prepared correctly and on time. • Take wax figures to agreed locations as required for offsite PR events or market research. Ensure figures displayed off site are done so according to Madame Tussauds brand values and quality standards. • Ensure heads are packed appropriately for freight or storage as required and meet agreed timings for pick up. • Ensure Merlin Health & Safety procedures are always followed. • Flexible approx. – creative mind      

    Scope of Job: We are looking for an experienced and analytical Senior Financial Analyst to join our Finance team at LEGOLAND California Resort. In this position, you will play a key role in analyzing financial data, creating forecasts and budgets, and providing valuable insights to guide strategic business decisions for the Resort. The ideal candidate will be strategic, detail-oriented, possess exceptional financial acumen, and have the capability to transform complex data into actionable recommendations. This role requires someone who excels in a dynamic, fast-paced environment and is dedicated to contributing to the financial success of our resort operations.   Key Responsibilities: - Participate actively in the annual budgeting and monthly forecasting processes, creating analyses and models that support the Finance Director and Finance Business Partners. - Gather, analyze, and interpret intricate financial data from diverse sources to recognize trends, uncover opportunities, and highlight potential risks. - Monitor and evaluate financial performance vis-a-vis budgets and forecasts, pinpointing variances and offering insights to guide corrective actions. - Conduct scenario analyses and stress tests to assess the financial ramifications of various strategic initiatives and operational changes. - Identify avenues for process enhancement, cost efficiency, and enhanced profitability. - Collaborate with Finance Business Partners to develop comprehensive reports, presentations, and recommendations for senior management and key stakeholders.

As a Resort Experience Education Playmaker, you will be working within the Resort Experience department consisting of Education, Welcome Experience, and Entertainment. You will be delivering best-in-class services to all resort guests, engaging in guest interactions, providing memorable experiences, while preserving LEGOLAND® California Resort’s highest standards of safety and service. This role will support our Resort Experience - Education department which is a combination of LEGO Build Attractions, Education Playmakers, and Ushering. The Resort Experience – Education Playmaker will serve as an ambassador of knowledge, creativity, and of course FUN! This MC will have the opportunity to take our build attractions to the next level through a variety of guest engagement sessions and upleveled offerings. This position will also support with the responsibilities to include but not limited to the following:   What You’ll be doing: - Provide memorable guest service while engaging with guests as you support guest flow and safety in assigned venues. - Use your energy and storytelling brilliance to energize and engage with a crowd in specialized experiences. - LEGOLAND® California offers several education experiences to our resort guests and organized group bookings. As a Playmaker, you will bring education to life through LEGO play in a classroom and outdoor settings. - Act as a representative of the resort by meeting or exceeding our guest service expectations as outlined in our Guest Obsession program. - Utilize LEGOLAND California Resort knowledge, LEGO knowledge, and creativity to craft and deliver fun and engaging experiences for our guests. - Ensure operating procedures are adhered to and followed at all times. Informs of any irregularities that need attention. - Cross train in other subdivisions of Resort Experience – Admissions and Guest Services. - Other duties and support in other areas of the Resort Experience department as required.  

This position manages the execution process for assigned capital projects. Lead project stakeholders and external design professionals in a collaborative effort to advance projects from approved conceptual designs through final scope definition, completion of bid and construction documents, bidding, construction, start-up and commissioning. Assume ownership of overall project execution including budget, schedule, scope, and design intent from preliminary concept approval through project completion.       - Plan, budget and schedule construction and special event projects as assigned.   - Monitor contractors’ activities to ensure compliance with contract documents, design intent, and expectations of end users.   - Coordinate all construction activity, including start-up and commissioning, to minimize impact on ongoing park operations and ensure all agreed upon park requirements are met.   - Bid project and issue contracts and/or purchase orders.   - Track cost and coordinate problems and changes through all phase of the project until completion.   - Coordinate and manage drawing files and printing for all departments.     Additional Responsibilities:   - Project Planning - Sources external vendor bids, guiding contractors through scope and monitoring rate increases or variances between competitive bids - Submits and guides Capital Appropriation Requests at project initiation – working directly with finance department to ensure all project funding is released - Establishes new vendor relationships and monitors existing relationships to ensure competitive bidding and strong performance - Organizes bidder’s conferences and establishes scope of work for project to be bid and writes RFP documents for project bids and bidding conferences. - Works with finance team to ensure invoices are approved and paid - Writes, documents, and organizes Park specifications to streamline and ensure investments support park standards and equipment.   - Program Planning - Organizes list of maintenance capex needs for each given year, providing funding estimates and known scope/impact.  - Work directly with park departments to gather bids prior to the capital proposal distribution meeting - Develops and monitors the full range of projects in a clear tracking method that ensure each project is on track with budget, scope, and timelines - Reviews finance spending reports on capital investments, ensuring completed projects are closed out and advises finance team of projects still in process - Sets up meetings with maintenance functional managers to review team assistance or recommendations for the projects   - Project Management - Leads project implementation, sourcing, and facilitating communications and negotiations with external contractors - Oversees construction and production, ensuring any specialty items have inspections by either external or internal resources - Hires and manages architects and designers, ensuring permitting and inspections are done according to code - Ensures LEGOLAND-hired special inspectors, surveyors and soils reports are contracted and administered as needed - Works with purchasing and contracting teams to ensure agreements with vendors are placed appropriately, negotiating terms and sourcing new vendors when necessary   - Project Monitoring, Controlling and Safety - Coordinates with park Health and Safety team to ensure contractors meet LEGOLAND California Resort safety guidelines - Ensures contractors have own safety assessments in place and a key person in charge for safety monitoring   - Organizational Process Assets archiving - Ensures projects are properly closed out and any City signoffs are received. Updates park drawings and documents updates electronically to be held in the archives - Logs project data and stores data for future project planning and lessons learned - Collates and manages the documentation of park specifications (materials, product information, installation preferences) - Ensures transmittal of pertinent project information to teams and external contractors - Coordinates with Merlin Magic Making project manager on larger projects to acquire project assets to be implemented into the park site plan and archives

Scope of Job:           The Learning and Development Coordinator plays an important role in the People Team by empowering our employees to be their best selves through a variety of tasks related to learning and development experiences at LEGOLAND Florida Resort. This role will coordinate, support, facilitate and manage the learning experiences predominantly for front line Model Citizens at LEGOLAND Florida Resort.It’s our job to ensure we are always focused on what makes our people want to work, develop, and perform for Merlin Entertainments.   - Actively participate and serve as a member of the People Team, contributing to the overall effectiveness of the human resource function while promoting and embodying LEGOLAND’s and Merlin Entertainment’s culture and core values. - Take a leading role in facilitating new hire learning experiences including Orientation sessions (includes occasional Saturdays and Sunday availability). - Effectively oversee and manage the day-to-day logistics, scheduling, and coordination of key personnel involved in Orientation learning experiences. - Ensure the maintenance, organization, and setup/breakdown of materials for Resort-wide learning experiences. - Assist and provide Experience Builders (LEGOLAND’s Facilitators) with queries, logistics, materials, and overall general support to ensure the seamless implementation of impactful learning experiences for new hires. - Lead communication via our internal communication platform and throughout the resort around information about all learning activities and offerings within the Learning and Development space. - Ensure timely and accurate management of the new hire dashboard on a consistent basis contributing to the effective integration of new hires. - Become proficient as a Superuser on People Portal Learning and other relevant learning technologies as required to assign learning, develop curriculums, manage delegate rosters, and generate reports and dashboards as needed. - Regularly update and revise learning materials, including PowerPoint presentations, e-learning modules, and handouts to ensure alignment with learning objectives consistently. - Manage and oversee the e-learning assignments and the e-learning pay report inside People Portal. - Monitor new hires’ progress through the 6-week learning journey, including attendance, and managing communication for non-attendance instances. - Monitor new assignments and completion of all required training and renewals, with a focus on overseeing Autism training to uphold our Certified Autism Centre status. - Play a pivotal role in supporting resort-wide HR initiatives, including our engagement survey, wellness week and other related initiatives. - Manage the coordination of key events and activations as part of both global and site-specific L&D initiatives. - Partners and supports the Talent Acquisition branch of the People Team by routinely supporting hiring events and recruitment activity. - Identify and seek innovative methods to continually enhance and improve the onboarding experience for new hires, while effectively integrating our culture and values. - Advise and offer guidance on learning programs and solutions tailored to various levels within the business. - Manage and respond to learning and development inquires efficiently. - Maintain and ensure a visible presence across the resort, attending spot talks and connecting with Model Citizens to address onboarding effectiveness and other learning and development needs.

- Keeps safety of guests, employees, and LEGO models the #1 priority. - Works with the LEGO library of elements to create and repair fun and exciting LEGO models for guests to enjoy. - Recognizes any issues that may occur with models on daily walk-through and be able to identify the need for repair, replacement, or redesign. - Responds to duty manager and radio calls during operational hours, expediting repairs to ensure guest and fellow Model Citizens’ safety and comfort at all times. - Brings any LEGO model issues that cannot be resolved/repaired for park opening to Model Shop Manager’s attention. - Follows design brief from internal customers to meet attraction needs. - Ensures the security and safety of all models by inspecting for safety hazards, following the preventative maintenance program established by Animation team, including any emergency repairs as required to keep down time to an acceptable minimum in all areas of attractions and facilities. - Ensures that all model work areas are kept clean and organized at all times. - Other duties as assigned per business need. 

    A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.   Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a Infrastructure Operations Engineer to join our [DEPT] on a permanent basis. The role will be based at Carlsbad, California office, with a hybrid element for those looking for more flexibility.   This is a technical, hands-on role, with day-to-day tasks including vigilant monitoring, timely patching, comprehensive support, and meticulous configuration of Merlin's extensive global server estate. You'll also support management of the broader infrastructure components and privileged access management. Additionally, the role extends to providing occasional support for a diverse range of devices, including desktops, mobile phones, tablets, and point-of-sale systems alongside our 2nd and 3rd line teams.  

Exciting Opportunity: Join Us as a Guest Experience Shift Lead!   Scope of Job: Are you ready to take the lead in creating magical experiences for our guests? As a Guest Experience Shift Lead, you play a pivotal role in the day-to-day operations of our attraction. Serving as the Manager on Duty, you will ensure the seamless operation of Admissions, Retail Shop, and Café. Your mission? To elevate our customer service to new heights and inspire your team to be "guest obsessed" every day.   Essential Functions: - Manager on Duty: - Oversee the smooth operation of Admissions, Attraction, Food and Beverage, and Retail. - Delegate and monitor daily assignments for front-line staff. - Lead and motivate staff to deliver exemplary customer service and uphold health and safety policies. - Manage queues and optimize guest flow for a seamless experience. - Training and Development: - Organize and initiate comprehensive training for front-line hosts, covering areas like ride safety, food safety, profit protection, and retail standards. - Empower team members to provide outstanding customer service, including effective guest recovery. - Evaluate workforce performance, providing coaching and escalation as needed. - Guest Experience/Attraction: - When not on duty managing, actively support your respective department in training, stocking, inventory controls, employee engagement, and scheduling. - Undertake any other duties as assigned. Health & Safety: Safety is our top priority. You and your team are responsible for ensuring a safe environment for colleagues and guests. Adherence to Group Policy (HS001) and relevant laws is a must. Prompt reporting and cooperation in investigations are vital in maintaining a secure workplace.

About the Role: As our Food & Beverage Supervisor, you'll be the hero behind the scenes, ensuring that our café serves up smiles alongside tasty treats. From managing inventory to training our stellar team, you'll play a pivotal role in creating a memorable experience for every guest. Plus, you'll get to dive into the action with manager-on-duty shifts, overseeing daily operations across all departments and keeping the magic alive! 💫   F&B Operations:   🍔 Whip up mouthwatering meals at our counter-service café. ☕️ Ensure Starbucks® standards are out of this world! 🧹 Keep things spick and span with superior cleaning and hygiene standards. 👩‍🍳 Coordinate with suppliers and control wastage within budget constraints. 📋 Maintain meticulous records and adhere to Merlin Food Safety Standards.   Coordinate Training of F&B Hosts:   🎓 Develop and organize comprehensive training programs for our fantastic F&B team. 🚀 Empower team members to deliver outstanding customer service and exceed guest expectations. 🎉 Foster a "guest-obsessed" mentality and lead by example with enthusiasm and energy!   Create Weekly Schedules:   🗓️ Develop and manage schedules for our amazing team of over 20 hosts. 📈 Forecast staffing needs during peak trading periods for optimal guest satisfaction. 💼 Be the ultimate team leader, driving collaboration and success!   Manager On Duty for Attraction:   🎡 Oversee the smooth operation of all departments, from Admissions to Retail. 📢 Efficiently address issues and manage queues to ensure every guest has a magical experience!

Essential Functions: - Maintain, repair, and troubleshoot all areas of the attraction's equipment and machinery, including HVAC, electrical, pneumatic, hydraulic systems, and themed attractions. - Apply your hands-on knowledge to minimize downtime and maximize the guest experience. - Perform various tasks, including custodial duties, equipment maintenance, exhibit setup, and takedown. - Monitor and maintain building systems, ensuring a safe and clean environment for guests and colleagues. - Adhere to safety protocols and promptly report any hazards or incidents. - Collaborate with team members to complete work order repairs and preventive maintenance tasks. - Utilize your skills in carpentry, plumbing, electrical work, and low-voltage wiring to ensure the smooth operation of attractions. Knowledge and Skills: - Proficiency in basic carpentry, plumbing, and electrical work. - Familiarity with data and networking systems, electronics, and PC hardware. - Ability to work with various tools and equipment according to industry standards. - Excellent communication skills and the ability to follow written and oral instructions. - Strong problem-solving abilities and the capacity to work without immediate supervision. - Skilled in establishing and maintaining effective working relationships. Health & Safety:   Safety is paramount at Merlin. You'll be responsible for ensuring the safety of yourself, colleagues, and guests. Compliance with safety procedures and prompt reporting of any incidents are essential.

Welcome to the heart of excitement and innovation at LLFR! As we embark on a journey to redefine excellence in rides and attractions, your role as a key player in our team is pivotal. Let's delve into the thrilling scope of your responsibilities:   - Collaborative Synergy: Foster robust connections between the Rides Maintenance and Operations Departments, pioneering the development, implementation, and meticulous oversight of our comprehensive operating and inspection program. - Principal Liaison: Embrace your pivotal role as the primary point of contact, ensuring seamless communication with external inspectors to facilitate all required inspections for our rides and attractions with precision and efficiency. - Advancing Compliance: Lead the charge in our rides and attractions compliance program, elevating LLFR standards to exceed the expectations set by Merlin and local regulatory bodies. - Governance and Assurance: Navigate the complexities of effective governance and assurance of ride inspection and operation at LLFR, leveraging your expertise to oversee engineering activities and ride operations. - Innovative Solutions: Spearhead the development of programs, procedures, and policies aimed at ensuring the safe and efficient operation and inspection of our esteemed rides and attractions. - Evaluation and Improvement: Assume the mantle of a discerning third-party evaluator and assessor, conducting thorough assessments of ride or attraction-related operations, investigations, trends, and training to formulate action plans for continuous enhancement. - Exemplary Implementation: Implement Group Engineering and Group Health and Safety requirements meticulously, overseeing ride or attraction-related inspections, training, and documentation to foster a culture of safety and excellence across Operations and Rides Maintenance. - Integral Team Member: Stand as an active participant in all facets of our business, offering valuable insights and expertise as a respected member of the LLFR management team. Your dedication and expertise promise to be invaluable assets as we navigate the exciting challenges and opportunities that lie ahead. Together, let's chart a course towards new horizons of excellence and innovation at LLFR.   Operational   Review and approve all changes, adjustments, and improvements to existing ride structures, ensuring they meet the highest standards of safety and fun!   Partner with manufacturers to keep safety policies and procedures up-to-date, ensuring every ride experience is a thrilling adventure.   Provide direction and coaching to management, empowering them to manage their own ride and facilities programs like true champions.   Collaborate with resort and Merlin project teams to deliver ride improvement projects, making sure every detail sparkles to perfection.   Monitor and report on the progress of Group initiatives, keeping the excitement alive with updated policies and requirements.   Assess ride-related incidents or near misses, diving deep into the details to ensure every aspect is accounted for.   Draft and review ride-related standards and procedures, ensuring our operations are as smooth as a rollercoaster ride.   Conduct audits of maintenance activities, ensuring every piece of ride hardware is in top-notch condition.   Ensure alignment with relevant safety legislation and standards, keeping our operations safe and thrilling.   Evaluate training effectiveness, ensuring our teams are ready to conquer every ride and attraction with confidence.   Develop operational policies and procedures, making sure every step is as thrilling as the ride itself.   Communicate vital business information to frontline employees, keeping the excitement alive in every corner of the park.   And of course, tackle any other duties assigned with the same enthusiasm and energy that powers our rides!   Financial   Collaborate with senior leadership to create the budget and project costs and revenues, charting a course for financial success!   Monitor the profit and loss (P&L) of your assigned department, steering us toward prosperity with every decision.   Stay keenly aware of the ripple effects of department spending, ensuring harmony and efficiency across the entire resort.   People   Collaborate with the Director and key business partners to establish a unified operational standard, paving the way for growth and succession!   Evaluate, train, and coach a team of professionals, fueling their efficiency and effectiveness with the power of discipline and recognition.   Lead a team of 3-6 training & compliance professionals, guiding them to excellence in every aspect of their work.   Creativity & Communication   Maintain a dynamic partnership with Rides Maintenance and Facilities management, uncovering areas for improvement and ensuring our programs stay compliant and exciting!   Where necessary, work closely with enforcement bodies to address ride-related incidents or issues, ensuring safety and compliance are top priorities.   Identify and engage with third-party training establishments and accreditation bodies, ensuring our teams receive top-notch education and certifications.   Develop and deliver training programs focused on rides maintenance and facilities, customizing them to meet the evolving needs of our business.   Present compelling business cases to senior leadership, rallying support for improvements, investments, and safety enhancements across our rides and facilities.   Support the development and execution of new projects and attractions from conception to operation, ensuring they meet the highest standards of excellence.   Collaborate with the resort Health, Safety & Security Department on reporting metrics, investigations, and compliance initiatives, ensuring a safe and secure environment for all.   Provide expertise as the local reference point for all rides maintenance and facilities standards, guiding our teams to excellence and safety.        

About The Role This role is an integral part of our Technical Services department. This position will ensure the safe operations, inspection and maintenance of pool facilities and water rides. The Water Quality Tech will repair, inspect, and troubleshoot equipment and facilities to validate their safe and efficient operation.   Main responsibilities will be, but not limited to the following: -    Keep Safety as #1 priority. - Monitor water chemistry; make-adjustments as necessary and keep required records of chemicals used and tests performed. - Work with the Control Supervisor to make sure hotel pool and water attractions are operating at a safe and efficient level. - Be responsible for the daily inspection of all pools and water rides, as well as for reactive and proactive maintenance of all water rides and hotel pool. - Use of Infor – EAM system to track assigned work orders.  - Be responsible for assigned tool kit and supplies to complete daily task - Work closely with third party vendors to ensure work is completed to the highest standards. - Test, sample, and monitor building water throughout the park including restrooms, fountains, kitchens, and utility rooms.   - Remove debris from water and record pump pressures. - Fill chemical barrels as needed. - Maintain chemical pumps and chlorinators. - Backwash and maintain media pool filtration systems. - Assist in the repair of pumps and above/below ground piping systems. - Maintain assigned vehicles, tools and equipment. - Receive and reviews various records and reports including test records, ride sheets, etc. Prepare and/or reprocesses test records, logs, filter sheets, ride sheets, etc. - Interact and communicates with various groups and individuals such as the immediate supervisor, other Park managers and staff, co-workers, guests, etc. - Perform general building maintenance work as required. - Other tasks as assigned per business need. 

About the Role Safety is paramount in everything we do. This role is part of the facilities team, which is an integral part of our Technical Services department. As a member of the facilities team, you will play a major role in the success of our resort and have one of the most important responsibilities throughout the park. You must always provide and guarantee a fun and safe environment for our guest with a focus on safety, ensuring that our rides are inspected, maintained and repaired to the highest levels possible. - Keep Safety as #1 priority. - Inspect, repair, and troubleshoot electrical circuits, lighting systems and power distribution systems. - Diagnoses and replaces damaged or broken wire, cables, malfunctioning and faulty electrical apparatus such as: transformers, motors, panels, relays, switches, outlets, position sensing devices. - Installs power supply wiring and conduit for new/relocated rides, animated attractions, building equipment and systems. - Tests and replaces faulty electronic components such as printed circuit boards in rides, attractions and equipment. - Responds to emergency calls to repair theme park attractions and rides to maintain the safety and comfort of guests and MCs. - Operates equipment such as torches, grinders, drill presses, conduit benders, voltmeters, phase sequence indicators, oscilloscopes, multimeters, etc.. - Other tasks as assigned based on business need. 

Scope of Job:     Under the supervision of the Housekeeping Manager and the Assistant Housekeeping Supervisor, the Housekeeping Attendant - Public Area is responsible for ensuring the highest level of overall housekeeping services throughout the public areas in the Hotel in accordance with company policies and procedures.  Creates memorable Experiences by maintaining consistent high standards of service to guests and employees.  Responsible for the proper utilization of cleaning chemicals and housekeeping equipment.  Assists with routine and special cleaning needs of the Hotel in a timely and efficient manner. Bilingual (English/Spanish) highly preferred.     Main Responsibilities: - Keeps the Lobby and all Public Facilities (such as lobby restrooms, restaurant floor, the front desk, back of the house hallways and restrooms, the Front Desk and offices, etc.) in a neat and clean condition. - Promotes a positive image of the property to guests as well as addresses guest requests and problems in a professional, guest focused, and timely manner. - Promote excellent Guest/employee rapport by completing all requests promptly, efficiently and professionally. Assists guests with any questions or concerns in a professional and efficient way. Interact with guests and address their needs. - Promotes and demonstrates LEGO’s and Merlin’s culture and core values through words and actions. - Clean all assigned areas in accordance with the established standards of cleanliness and SOPs. - Maintain all public areas as assigned. Keep the hotel surroundings free from trash.  Remove trash from Restrooms and Offices. - Maintain all floor/carpet/doormat care needs within the hotel. Perform spotting or shampooing of carpets as requested. - Wash walls and ceilings, move and arrange furniture, and turn mattress if necessary. Clean rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine. - Sweep, mop, scrub, wax, and polish floors. - Clean all mirrors, inside of windows, wipe and dust all surfaces. - Cleans a guest room and bathroom, vacuum floor, and make beds when assigned. - Deliver guest requests to guest rooms like pack and plays, microwaves, refrigerators etc. in a timely and professional manner. - Maintain and stock housekeeping carts and caddies. - Assist with the washing, drying and folding of linens according to company quality standards. Responsible for sorting items by color, weight and fabric types and making sure items are washed in the proper machine cycle. Fold laundry materials by hand and machine such as sheets, pillow cases, wash cloth, towels, blankets and bedspreads. - Keep laundry room and linen/terry store rooms stocked, clean and orderly. - Maintain condition and cleanliness of work area. - Responsible for maintaining a time schedule for cleaning of assigned areas. Complete all assigned projects in a timely manner. Acknowledge and turn in daily task assignment sheet upon completion. - Take responsibility for all chemicals and equipment assigned. Ensure all supplies are labeled correctly and in place.  Maintain all equipment in safe, clean condition. - Follow all LEGOLAND Florida Resort policies, procedures, and service standards, OSHA standards and procedures, safety and sanitation policies, and key control procedures. - Follow appropriate standards of conduct, hygiene, uniforms and appearance. - Answer communication devices promptly. - Responsible for signing in and out a Radio for interdepartmental communication. - Responsible for signing in and out for a Master Key to access guest rooms. - Attend all scheduled mandatory Housekeeping Department meetings, trainings and hotel meetings. - Support work efforts of other Housekeeping employees as directed. - Report all repair/maintenance needs to Housekeeping leadership. - Make recommendations to supervisor regarding improved methods and procedures in order to have a positive impact on guest/associate satisfaction. - Participate in the promotion of safety and security in assigned work areas. - Ensure proper signage is in place when mopping a floor, when appropriate, when required by company standards or policy, and/or when necessary to ensure a safe environment. - Assist with all general cleaning and rehabilitation projects as directed. Health & Safety: Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained.  Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.   Physical Demands: Intermittent and prolonged standing and walking to move about the Resort and interact with employees and guests. Finger dexterity sufficient to complete paperwork activities. Visual acuity sufficient to read written materials, to complete paperwork activities. Hearing sufficient to communicate with individuals in person and by telephone or radio. Occasional ascending or descending ladders, stairs and/or ramps. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time.   Work Environment: Various inside and outside locations with varying temperatures and floor surfaces. Variable noise levels. Around fumes, odor hazards, dust, mite hazards, chemicals & bio-hazards. Exposed to wet and/or humid conditions.   Other Job Requirements: Performs other duties as assigned. Must be willing to work flexible hours, including evenings, holidays and weekends to support resort operations. Attendance is a mandatory function of this job.

  A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.   Due to continuing growth and development of Merlin’s attractions and brands on a global scale. We are looking for a Senior Admissions Revenue Managers to join our Revenue Management team on a permanent basis. The role will be based at LEGOLAND Florida Resort, with a hybrid element for those looking for more flexibility.    As the Senior Admissions Revenue Manager, you will shape the financial success of our resorts by crafting and implementing dynamic pricing strategies. From adjusting admission prices across various channels to collaborating on revenue initiatives with designated resorts, you will lead the charge in optimising revenue.   Guiding sales, marketing, and finance teams, you will leverage diverse pricing levers, such as dynamic pricing, promotions, and innovative models like upselling and packaging. Channel management becomes an art as you balance volume and revenue to match the nuances of different trading environments.   Conducting pricing tests and thorough research, you will ensure our pricing is finely tuned for maximum optimisation. Drawing insights from historical data, current trends, forecasts, and industry knowledge, you will make strategic adjustments to ticket pricing. Robust reporting and analysis are your tools for making informed decisions and action plans.   But it's not just about reacting to the market; you will be proactive and develop and implement cutting-edge pricing models, processes, and guidelines. Additionally, you will contribute to the success of new product launches and promotions, ensuring coordination for timely delivery.   In the pursuit of excellence, you will constantly explore and develop innovative pricing models, keeping our resorts at the forefront of the industry.      

🌟 Join the Magic Maintenance Crew! 🌟   Are you ready to sprinkle a little enchantment into your career? Look no further! At Merlin Entertainments, we're on a quest to create unforgettable experiences that leave our guests mesmerized. And now, we're seeking a skilled Technician to help us keep the magic alive at our spellbinding attraction!   Position: Technician - Master of Magical Maintenance   Your Magical Responsibilities:   As our Technician, you'll be the wizard behind the curtain, ensuring that every aspect of our attraction runs smoothly, safely, and efficiently. Here's a sneak peek at your spellbinding duties:   🔧 Magical Maintenance: From fixing flickering lights to troubleshooting themed attractions, you'll use your mystical skills to keep our wonderland in tip-top shape.   🎨 Artistic Touch: Get ready to unleash your inner artist! Whether it's painting walls or setting up captivating exhibits, you'll add a splash of color to our enchanted world.   🛠️ Tech Wizardry: No challenge is too daunting for you! You'll tackle everything from installing data cables to repairing computer outlets with the finesse of a true sorcerer.

Scope of Job: Under the direction and supervision of the Technical Training and Compliance Manager, the Digital Systems Coordinator will be responsible for creating, updating, and developing Technical Services Work Orders for Reactive and Planned Preventative Maintenance of Resort Assets, including works completed by 3rd party Companies where applicable. They will ensure conformity to required Schedules of Works and Inventory Management Processes to allow for sufficient Stock Control and Finance Reporting using the Technical Services Asset Management System, HxGN. Main Responsibilities will be, but not limited to, the following: - Updates and Additions to Technical Work Orders as Required. - Development of Work Order Dashboards to display Key Information. - Support with Quarterly Stock and Tool Inventory alongside Departmental Managers and Assistant Managers for tracking and validating Stores and Parts to match up to Planned and Reactive Maintenance Work Orders. - Updating Asset Registers and Resort Asset Hierarchy held within HxGN as the Resort grows. - Development of Reporting Capabilities of the System to provide Departmental Managers with Performance/Compliance/Finance Reports - Recording of 3rd Party Inspection Works and Reports/Certificates within HxGN where required. - Implementation of Power BI Opportunities. - Working closely with the department Managers and Assistant Managers to lend mutual aid to all issues that arise within the system. - Attend any Safety/HxGN Training as required by the Business to enhance capability. - Provide Training for Internal Team Members to support Day to Day Business Activity. - Other duties as assigned per business need. 

About the Role This role is part of the Control Team, which is an integral part of our Technical Services department. As a member of the Control Team, you play a major role in the success of our resort and have one of the most important responsibilities throughout the park. You will help to manage safe and efficient availability of rides, units and facilities. You will also support the Controls and Rides Maintenance teams ensuring our rides are inspected, maintained, and repaired to the highest levels possible.   Role Description - Work with the Control Supervisor to make sure all ride and themed controls systems are functioning at a safe and efficient level - Ensure the daily inspection of all ride and attraction control and electrical equipment - Perform reactive and proactive maintenance of all ride and attraction control and electrical equipment - Track assigned work orders through our enterprise asset management system INFOR - Be responsible for assigned tool kit and supplies to complete daily task - Work closely with the Rides Maintenance Technicians to ensure daily inspections are completed. - Lend mutual aid to Maintenance department during reactive and preventive maintenance to ensure both mechanical and controls are thoroughly checked and complete. - Other duties as assigned.