Are you ready to lead the magic behind the scenes? LEGOLAND Florida Resort and Peppa Pig Theme Park are on the lookout for an Entertainment Operations Manager who is as passionate about creating unforgettable experiences as they are about leading dynamic teams.

As an Entertainment Operations Manager, you'll be the driving force behind our Entertainment Operations team, ensuring every show, event, and experience runs seamlessly. From collaborating with production teams to managing daily operations, your role will be pivotal in maintaining the original artistic direction of all our guest offerings.

What makes this opportunity truly special? You'll be at the heart of a vibrant Entertainment culture, where growth, development, and fun aren't just encouraged—they're celebrated. Your leadership will shape an atmosphere that brings a smile to the face of every child and adult alike, making memories that last a lifetime.

Are you ready to be part of something extraordinary? Apply now and let's create unforgettable experiences together!

Key Objectives of the position:

• Oversee and lead all components of Entertainment daily operations including administrative functions, show quality, company management, and leadership support of the Entertainment Stage Management team, Performers, and Entertainment Associates
• Support Stage Managers over one or multiple areas to include, Stage Venues, Streetmosphere Entertainment, Edutainment, Costume Character Experiences, Accommodation Offerings, LEGO Build Experiences and Special Events both on and off site. 
• Create, Foster, Promote and Engage in a professional Entertainment culture which provides growth, development, fun and an atmosphere which puts a smile on the face of a child through the outreach of each Entertainment offering. 
• Action out Operational Team responsibilities throughout the Production process to maintain a collaborative a partnership with the Creative/Production team and work to a seamless transition into daily operations. 
• Actively participate in forward product development executing within the aligned overall Entertainment multiyear strategy vision.

Responsibilities:

• Lead and supports all functions of the Entertainment Stage Manager program including recruiting, training, and development of all casted Stage Manager roles. 
• Drive the Operational processes through all phases of the new show, event or experience development working with Entertainment and Resort Partner teams to ensure successful product opening for guests
• Manage the daily operational Entertainment budget specific to the needs of show, event, and experience costs including health & safety, breakroom supplies, and other key essential expenses supporting the business in tracking and procurement. 
• Contribute to and maintain Operational Production Books sourcing or creating production schedules, production logs and cumulative punch lists, standard operating procedure manuals, risk assessments, production books, venue checklists and track sheets, maintenance requests and other materials that aid in the Production and/or Operational process
• Track, manage, and report on all show reporting databases metrics including when required daily attendance trackers, summary of operational up time, and information for accurate music licensing filing and reporting. 
• Ensure staffing remains at adequate levels to support both daily and forward production offerings and work with Production/Technical teams in advance for additional casting needs.
• Handle administrative duties include payroll, recognition platforms, schedules, recordkeeping, performance tracking documents, and personnel files
• Support special events as assigned including but not limited to: character offsite requests, Resort Awards recognition programs, partnership events, and internal park events
• Partner with Creative, Production, Costume & Technical Teams to support all rehearsal needs
• Communicate, inspire, and maintain new project intent among all will maintaining collaborative relationships with executive leadership, department production, technical, costuming supervisors and partner department teams.
• Advocate and actively participates in maintaining a safe, fun and professional work environment for all Entertainment teams including conducting Department Team Building sessions, Department Meetings, and being an active and engaged leader.
• Attends all Pre-Production, Production, and Postproduction Meetings
• Own and action the Department White Glove program developing venue standards of all operational Entertainment locations. 
• Serve as Production Manager for assigned Special Events and Projects.
• Oversee the Department Duty Management Program
• Serve as Department Duty Manager and active Park Leadership Ambassador
• Perform other duties as assigned

About You:

• Bachelor's degree in theatre/performing arts or related field or equivalent professional experience within the Entertainment/Theatre Industry.
• (3+) Years of proven experience in cue writing/development, character/performer/technician training, show-calling and stage management
• (3+) Years of Theatre/Entertainment Production & Company Management experience
• (3+) Years of proven ability to lead diversely skilled Entertainment teams supported by positive performance evaluations. 
• Must have strong partnering, collaborative, and team results skills
• Experience working within establishing budgets, running financial reports, and budget tracking
• Familiarity with lighting, audio, special effects, scenic and stage set-ups
• Trusted leader that guides with integrity and fosters a professional work culture
• Proven ability to identify and coach behavioural enhancements and performance opportunities
• Proven evaluation & problem-solving skills
• Ability to work days, nights, and over holidays to support Peak and Off-Peak Entertainment offerings across all Resort functions.  
• Proficient in Microsoft & Adobe software products. Knowledge of purchasing and reporting systems.
• Demonstrated initiative, communication and interpersonal skills; Confident and outgoing presence with the ability to professionally interact with various levels of team members and leadership.
• Excellent organizational and time management skills with the ability to handle multiple projects with a detailed oriented style and strict deadlines.

Benefits of Merlin Entertainments

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
  
  Are you ready to be part of something extraordinary? Apply now and let's create unforgettable experiences together!