• Exceed daily, weekly, monthly, and annual performance targets.
• Lead and inspire the Retail Team to deliver exceptional guest experiences.
• Provide training and support to ensure the team operates safely and efficiently.
• Collaborate with senior management to optimize labor budgets and sales strategies.
• Manage merchandising, inventory control, and stock ordering.
• Handle guest complaints and operational challenges with professionalism and efficiency.
• Previous customer service experience preferred.
• Ability to work flexible hours, including evenings, holidays, and weekends.
• Excellent communication and interpersonal skills.
• Passion for delivering outstanding service and creating magical moments for guests.
• Ability to work both independently and as part of a team in a fast-paced environment.

Why Join Us?

• Be part of a team that is dedicated to creating unforgettable experiences.
• Opportunity for growth and advancement within the company.
• Competitive compensation and benefits package.
• Work in a fun, dynamic environment where no two days are the same!

Join us in making dreams come true! Apply now and be a part of something extraordinary.

• Previous customer service experience preferred.
• Experience working with children and families is highly desirable.
• A fun, outgoing approach to interacting with others, with a passion for providing top-notch service.
• Excellent communication skills, both verbal and written.
• Ability to thrive in a fast-paced, multitasking environment.
• Flexibility to work evenings, holidays, and weekends to support site operations.

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities