As a Resort Experience Education Playmaker, you will be working within the Resort Experience department consisting of Education, Welcome Experience, and Entertainment. You will be delivering best-in-class services to all resort guests, engaging in guest interactions, providing memorable experiences, while preserving LEGOLAND® California Resort’s highest standards of safety and service. This role will support our Resort Experience - Education department which is a combination of LEGO Build Attractions, Education Playmakers, and Ushering.

The Resort Experience – Education Playmaker will serve as an ambassador of knowledge, creativity, and of course FUN! This MC will have the opportunity to take our build attractions to the next level through a variety of guest engagement sessions and upleveled offerings. This position will also support with the responsibilities to include but not limited to the following:

What You’ll be doing:

• Provide memorable guest service while engaging with guests as you support guest flow and safety in assigned venues.
• Use your energy and storytelling brilliance to energize and engage with a crowd in specialized experiences.
• LEGOLAND® California offers several education experiences to our resort guests and organized group bookings. As a Playmaker, you will bring education to life through LEGO play in a classroom and outdoor settings.
• Act as a representative of the resort by meeting or exceeding our guest service expectations as outlined in our Guest Obsession program.

• Utilize LEGOLAND California Resort knowledge, LEGO knowledge, and creativity to craft and deliver fun and engaging experiences for our guests.
• Ensure operating procedures are adhered to and followed at all times. Informs of any irregularities that need attention.

• Cross train in other subdivisions of Resort Experience – Admissions and Guest Services.
• Other duties and support in other areas of the Resort Experience department as required.

The Resort Experience Education Playmaker will step into multiple roles and responsibilities. Qualified candidates will have some or all of the following experiences:

• 3+ years in a guest service and/or education role, such as a teacher or camp counselor for K-8 grade.
• Must enjoy working directly with Guests and have experience in a specialized, guest focused role.
• Must be able to facilitate workshops to large (15+) groups of people.
• Must be able to deliver information and interact with guests in a conversational manner.
• Must be able to work well under pressure and dedicated to providing outstanding service without compromising safety.
• Excellent and professional verbal and written skills are required for all forms of communication to Guests and colleagues.
• Must be willing to work flexible hours, including evenings and weekends to support park operations.

Physical Demands:
Excellent fine motor skills to move tables, chairs, and other education supplies as needed. Intermittent and prolonged standing and walking. Must be able to lift upwards of 40 pounds.  Visual acuity sufficient to read detailed material and hearing sufficient to communicate in an array of environments with background noise.  Intermittent and prolonged standing and walking to move about the park site and interact with employees and guests.

Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces. Exposure to wet and/or humid conditions.

The Perks
You can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

** Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.**

Everyone Matters at Merlin.  
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com.