ROLE Summary The Guest Communications Coordinator manages the day-to-day operations of guest communication. Ensure excellent levels of service and information are provided in a timely manner across multiple platforms including AVIUS, Accesso, Text and various social media platforms. Respond to and categorize guest communication ensuring a positive solution with a trackable detailed summary, including but not limited to guest recovery. A guest communications team member acts as a liaison between our guests and our...

Scope of Job:         Maintains, repairs, and installs various equipment, hardware, and maintenance accessories as directed by the Facilities Team Leader and/or Facilities Supervisor. Contributes in many areas of general repair and maintenance and assists other skilled trades in performing preventative maintenance and rehabilitation projects.               

About the role... This position will work under the direction of the Landscape Team Leader, Irrigation Specialist and/or Landscape Supervisor. All functions shall be performed in accordance with Landscape department and LEGOLAND Florida Resort policies, practices, and procedures. Tasks performed will include but are not limited to mowing, edging, pruning, hedging, weed & pest control, minor irrigation repair and new landscaping projects.  The Landscape Specialist will operate hand tools and power equipment in a safe, reliable manner. The Landscape...

Scope of Job:         Ensures the overall smooth and efficient operation of the hotel as it relates to guest service, greeting guests at the door, luggage handling, luggage delivery, and lobby care and presentation, contributing to the overall creation of memorable experiences.     Main Responsibilities: - Welcomes all guests to the Resort, providing dynamic, high quality service to all guests. - Assists and...

About the role... The Front Desk Associate is responsible for the hotel as it relates to guest service, cash handling and overall communications 11:00 PM - 7:00 AM.   What you’ll be doing... - Welcome all guests into the resort with a genuinely warm welcome. - Ability to deliver a dynamic guest service experience by assisting guests with checking in/out, requests,...

About Us LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

  The Curator is the head of the Displays team, overseeing animal care and welfare and display development and design for the aquarium. The Curator achieves high standards of display presentation and animal husbandry for various salt and freshwater species. The Curator supervises the displays team and assists with routine maintenance and animal husbandry issues. The Curator works closely with the General Manager and Merlin’s Global Conservation, Welfare and Engagement division to create engaging exhibits, maintain animal health, and enhance guest experiences.   • Directs exhibit upkeep, animal husbandry practices and planning for more than 20 animal...

We are LEGOLAND California Resort!The place where FUN is build and memories are made.  Across our Resort, we have two fantastic LEGO Themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attraction, 20 food and beverage locations and 14+ retail outlets- the opportunities to build your career path is endless! At LEGOLAND® California Resort, our mission is to create truly memorable experiences, and we place the upmost importance on the safety and well being of our guests and employees. To enhance guest and employee experience we are on the lookout for our Next...

About the role... Maintains, repairs, and installs various equipment, hardware, and maintenance accessories as directed by the Facilities Team Leader and/or Facilities Supervisor. Contributes to many areas of general repair and maintenance and assists other skilled trades in performing preventative maintenance and rehabilitation projects.   What you’ll be doing... - Accountable for all work...

Are you ready to lead a dynamic team while ensuring the safe and smooth operation of world-class rides and attractions at LEGOLAND Florida? As a Ride Technician Team Leader, you’ll play an essential role in maintaining the magic for our guests. This is a hands-on leadership position, where you’ll spend 75% of your time in the field and 25%...

  Be a Part of Something Magical!   At Merlin Entertainments, we bring joy, create connections, and make memories worldwide. From LEGOLAND® Resorts to Madame Tussauds, we create unforgettable experiences—and now, we’re looking for a Construction Counsel to help build the future of our...

The Front Office Desk Associate is responsible for the hotel as it relates to guest service, cash handling and overall communications.   What you’ll be doing… - Welcome all guests into the resort with a genuinely warm welcome. - Ability to deliver a dynamic guest service experience by assisting guests with checking in/out, requests, complaints and concerns. - Works effectively in a team environment. - Checking guests in and out of the...

Location: Orlando, North America attraction Reports to: Global Head of Digital Analytics    🎯 We're Looking for a Tag Manager to Join Our Global Ecommerce & Digital Marketing Team!   Are you an expert in digital analytics and passionate about optimizing digital experiences? Merlin Entertainments is seeking a

Location: Kansas City Reports to: Marketing Director or Head of Marketing Be a Part of the Magic at Merlin Entertainments! At Merlin Entertainments, we're all about creating magical moments and unforgettable experiences for our guests! We're looking for a Marketing Manager to join our dynamic team and help drive marketing campaigns that will attract more...

Location: LEGOLAND New York/ Madame Tussauds New York Are you a strategic marketing leader ready to make an impact?   Merlin Entertainments is on the lookout for a dynamic Marketing Director to lead the charge in driving consumer demand, enhancing guest experiences, and achieving revenue targets for our world-class attractions in New York. If you have a passion for creativity, a data-driven mindset, and a track record of delivering outstanding marketing results, we want to hear from you!

SCOPE OF JOB: The Husbandry Assistant position will be a part time position. The position assists Aquarists in the husbandry of SEA LIFE’s marine and freshwater displays.  The Husbandry Assistant must be capable of delivering a high standard of work performance in the areas of exhibit diet preparation, husbandry and guest experience under the direction of the...

    We are looking for a Digital Analyst Manager, responsible for collecting, analysing, and reporting on digital performance data to support our digital strategy. This role will play a key part in tracking website and campaign performance, providing actionable insights, and helping to optimise digital marketing efforts to drive revenue and growth.    Working closely with the Digital Analyst Manager and cross-functional teams, this role will monitor key...

Location: Orlando or North America attraction / site  Reports To: Senior CRM Manager   Are you a detail-oriented and proactive digital marketer with a passion for CRM? We're looking for a CRM Executive to support our global CRM campaigns across email and SMS, helping drive engagement, loyalty, and retention for our world-famous attractions!   💡 What You'll...

Location: Orlando Hub/LEGOLAND Florida/Orlando Cluster Are you a strategic marketing leader ready to make an impact?   Merlin Entertainments is on the lookout for a dynamic Marketing Director to lead the charge in driving consumer demand, enhancing guest experiences, and achieving revenue targets for our world-class attractions in Central Florida. If you have a passion for creativity, a data-driven mindset, and a track record of delivering outstanding marketing results, we want to hear from you! About the...

  Job Title: Attraction Technician 🎢🔧 Job Summary: Are you ready to be part of the magic? ✨ As an Attraction Technician, you’ll play a key role in keeping everything running smoothly, safely, and efficiently across the attraction. From hands-on repairs to troubleshooting audio-visual systems, lighting, and machinery, your expertise will ensure that our guests enjoy an...

Location: Orlando or US Attraction / site Reports to: Global Ecommerce and Trading Director   About the Role Merlin Entertainments is on the lookout for an Ecommerce Director (US) to drive our digital revolution! You’ll take charge of the US ecommerce strategy across platforms, from...

📍 Location: Orlando or North America attraction / site  📊 Reports to: CRM Manager Join Our Magical World and Make an Impact! At Merlin Entertainments, we create unforgettable experiences for millions of guests worldwide—from LEGOLAND® to SEA LIFE, Madame Tussauds to Alton Towers! Now, we’re on the hunt for a CRM Audience Specialist Manager to help us enhance our customer engagement...

About the role... Removes, installs, repairs, and tests all electromechanical equipment of rides, animation, attractions, and buildings. Performs other maintenance functions within theme park and assists other maintenance personnel as needed vital by maintenance supervision. Troubleshooting of sophisticated American and foreign made equipment. General Electrical, and PLC experience including VFD’s preferred.   What you’ll be doing... -

ROLE SUMMARY   The Project Manager for Resorts at Merlin will lead the delivery of large-scale capital projects exceeding $1.5M for LEGOLAND California. This role ensures successful project execution on time, within budget, and aligned with brand standards. You will oversee multiple projects simultaneously, working collaboratively with internal teams and external contractors to achieve feasibility, cost, and planning objectives.   The position demands strategic thinking, financial...

  We’re committed to protecting our guests' and employees' data while delivering world-class entertainment experiences. We are seeking a Data Privacy Manager to drive compliance governance across North America and contribute to the global data protection strategy.

Position Summary:          Safety is paramount in everything we do. This role is part of the facilities team, which is an integral part of our Technical Services department. As a member of the facilities team, you will play a major role in the success of our resort and have one of the most important responsibilities throughout the park. You must always provide and guarantee a fun and safe environment for our guests with a focus on safety, ensuring that our equipment and buildings are inspected, maintained, and repaired to the highest levels possible. As a Plumber Technician you will inspect, repair and...

  🌟 Join Our Team as a Schools & Group Coordinator! 🌟 Job Summary: As the Schools & Group Coordinator, you'll play a key role in providing exceptional service for groups, schools, and large bookings. You'll be the main point of contact for group reservations, welcoming visitors to our attractions, and ensuring everything goes smoothly from start to finish! You’ll also help with marketing efforts and make sure...

  Scope of Job:   This is a 10-month assignment, renewable annually. The Guest Services Assistant Manager will manage and oversee the hotel operations. They will be responsible for all aspects of guest satisfaction and...

    A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide...

Join the LEGOLAND New York Resort Team – Where Innovation and Magic Come Together!   At LEGOLAND New York Resort, we thrive on creativity, big ideas, and delivering unforgettable experiences for our guests. If you're looking for a dynamic role where no two days are the same, this is the place for you! Compensation for this role starts at $80K/year.   About the Role   As the Technical...

  At LEGOLAND New York Resort – Earn AWESOME Benefits, Build AWESOME Memories, and Make an AWESOME Difference.  With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless! About the Role

  🌟 Join the Magic as a Guest Experience Shift Lead at Merlin Entertainments! 🌟 Our collective goal is simple: To ensure every guest enjoys a magical, unforgettable experience and that every team member embraces and embodies our core values – The Merlin Way! 🎢✨   Are you passionate about providing world-class guest service? Do you love...

  Scope of Job:  Under the direction and supervision of the Head of Training and Compliance, the Technical Systems Coordinator will be responsible for creating, updating, scheduling and developing Technical Services Work Orders for Planned Preventative Maintenance of Resort Assets, as well as making enhancements to the Location and System Hierarchy where applicable. They will ensure conformity to...

    Scope of Job:  Under the direction and supervision of the Head of Training and Compliance, the Technical Writer will be responsible for Creating, Updating, and Controlling Technical Services Documents and Manuals; including but not limited to Codes of Safe Working Practice, Operation and...

We're LEGOLAND New York Resort - the place where FUN is built, and memories are guaranteed! With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND our endless.    About the Role Under the direction and supervision of the Facility Manager, the Utility Technician will maintain, repair, and install various equipment, hardware, and paved services as...

We're LEGOLAND New York Resort - the place where FUN is built and memories are guaranteed! With our Theme Park, Hotels, Miniland and more - the opportunities here at LEGOLAND our endless.    About the Role: Safety is paramount in everything we do. This role is part of the...

At LEGOLAND New York Resort – Earn AWESOME Benefits, Build AWESOME Memories, and Make an AWESOME Difference.  With our Theme Park, Hotels, Miniland and more - the opportunities here at LEGOLAND are endless!   About the Role The Facility Maintenance Team handles all sanitation for the back of house areas in the resort as well as any minor facility repairs within the park.

  🌟 Join Our Team as a Guest Experience Shift Lead! 🌟   Collective Goal: Our mission is simple: create a magical, memorable, and world-class guest experience every single day. We’re committed to making sure that everyone we welcome feels the magic and that each team member exemplifies our core values, known as The Merlin Way.   About the Role: As a Guest Experience Shift Lead, you’ll play a key role...

At LEGOLAND New York Resort – Earn AWESOME Benefits, Build AWESOME Memories, and Make an AWESOME Difference.  With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless!   In this role you will be a part of the Technical Service’s Controls Team. As a part of this team, you will support Controls and Rides Maintenance teams ensuring our rides / shows are inspected, maintained, and repaired to the highest levels possible. (Tools are provided)  

Position Summary:          Safety is paramount in everything we do. This role is part of the facilities team, which is an integral part of our Technical Services department. As a member of the facilities team, you will play a major role in the success of our resort and have one of the most important responsibilities throughout the park. You...

  Join our team at LEGOLAND California Resort and take the lead in managing exciting capital projects! You will play a key role in guiding projects from initial concept approval to completion, working closely with a dynamic team of stakeholders and external design professionals. As a project leader, you'll oversee all aspects of execution—budget, schedule, scope, and design intent—ensuring everything runs smoothly from design through bidding, construction, and commissioning. Your projects will range from deferred maintenance and...

  🎉 Join Our Team & Create Magical Guest Experiences! ✨ Collective Goal: Our mission is simple – to make every guest’s visit magical and memorable, with world-class service that blows them away! 🌟 At the same time, we support our team members in embracing our values – The Merlin Way– because happy team members create happy guests. 🙌

Collective Goal: Ensure that every guest we welcome enjoys a magical, memorable, world-class guest experience and that every member of our team embraces and exhibits our company values (known collectively as The Merlin Way).   Scope of job: The Tech Manager is a vital role, ensuring that all the fun and magic is being delivered at optimal level. Daily, the Facilities Manager is responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficient. With a team of technicians, you will be responsible for ensuring adequate...

  At Merlin, we believe in creating magical, world-class experiences for every guest, while nurturing a culture where every team member lives and breathes our core values. As a General Manager, you are the driving force behind delivering our strategic goals, ensuring profitability, and maintaining guest satisfaction — all while fostering a work environment that aligns with The Merlin Way values: We Care, Own Your Craft, Drive and Discover, Go Together, and Enjoy The Ride. Key ResponsibilitiesWe Care - Guest-Centered...

The Technical Manager plays a vital role, ensuring that all the fun and magic is being delivered at an optimal level.  Daily, the Technical Manager is responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently.  With a team of technicians, the Technical Manager is responsible for ensuring adequate coverage during all opening times to maintain all aspects of the attraction including the rides, cinema, equipment, and machinery.

We're LEGOLAND New York Resort - the place where FUN is built, and memories are guaranteed! With our Theme Park, Hotels, Mini-Land and more - the opportunities here at our BRAND NEW LEGOLAND our endless.    About the Role This role is part of the ride and attractions maintenance team,...