At Merlin, we believe in creating magical, world-class experiences for every guest, while nurturing a culture where every team member lives and breathes our core values. As a General Manager, you are the driving force behind delivering our strategic goals, ensuring profitability, and maintaining guest satisfaction — all while fostering a work environment that aligns with The Merlin Way values: We Care, Own Your Craft, Drive and Discover, Go Together, and Enjoy The Ride.
Key ResponsibilitiesWe Care
- Guest-Centered...
π‘ Technician – Attraction Maintenance Heroπ·βοΈ About the Role:
Are you a hands-on problem solver who loves to keep things running smoothly? As a Technician, you'll be the behind-the-scenes magician who ensures our attractions operate safely, efficiently, and full of WOW-factor! From fixing lights and sounds to solving mechanical mysteries, you’ll be the go-to guru that keeps the fun flowing for our guests every...
ποΈ Retail Supervisor
Be the spark behind unforgettable guest experiences!
Do you thrive in fast-paced environments, love leading a team, and have a passion for delivering world-class guest service? We're looking for a dynamic Retail Supervisor to join our team and help lead the magic! β¨
π About the Role
Are you passionate about creating unforgettable guest experiences? Are you a natural leader who thrives in a fast-paced, guest-focused environment? Join our team as a Guest Experience Supervisor and help us deliver magical moments every day!
As a front-line leader, you’ll be hands-on — coaching, motivating, and supporting the Guest Experience Team to deliver
π Join Our Team as a Retail Supervisor at SEA LIFE! ποΈπ
Are you a passionate leader who loves creating magical guest experiences? Do you thrive in fast-paced, high-energy environments and enjoy developing others to be their best? If that sounds like you, SEA LIFE is looking for a dynamic Retail Supervisor to help lead our retail operations and deliver unforgettable moments for every guest! π«
π§±β¨ Become a Retail Shift Lead at LEGOLAND Discovery Center Dallas! ποΈπ’
Lead with creativity, build unforgettable moments, and keep the magic of play alive—one shift at a time!
Are you a natural leader with a passion for people, retail, and fun? Are you ready to bring smiles to guests’ faces while keeping the LEGO® spirit alive? Step into a key leadership role at LEGOLAND Discovery Center Dallas as a...
𧱠Join the Team as a Food & Beverage Shift Lead at LEGOLAND Discovery Center Dallas! π’π
Build smiles. Create memories. Lead with LEGO magic!
If you're a people-loving, food-service-savvy leader who thrives in fast-paced, family-fun environments — we’ve got the perfect role for you at LEGOLAND Discovery Center Dallas! π
As our...
About the Role
Here at SEA LIFE Orlando, our Guest Experience Team’s mission is to adopt a guest obsessed culture and help create lifelong memorable experiences for our visiting guests.
At LEGOLAND New York Resort – Earn AWESOME Benefits , Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless!
About The Role
This role is an integral part of our Technical Services department. This position will ensure the safe operations, inspection and maintenance of pool facilities and water...
Job Title: Guest Experience Manager
Division: Midway North America
Grade: C
Classification: Exempt
Department: Operations
Reporting to: General Manager
Direct Reports: Please refer to site specific org chart
Collective Goal: Ensure that every guest we welcome enjoys a magical, memorable, world-class guest experience and that every member of our team embraces and exhibits our company...
Job Summary:
We are seeking a dynamic and passionate individual to join us as a Guest Experience Supervisor, the guardian of unforgettable experiences for our guests. If you have boundless energy, a love for hospitality, and a natural talent for leading enthusiastic teams, then this is your chance to shine!
π We're Hiring: Group Sales Coordinator π
π Based in the heart of the action at Madame Tussauds Orlando & SEA LIFE Orlando Aquarium
Are you a people person with a passion for sales and building unforgettable experiences? Do you thrive in a fast-paced, fun, and dynamic environment? Join our team as a Group Sales Coordinator and help us...
At LEGOLAND New York Resort – Earn AWESOME Benefits, Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless!
About the Role
Are you outgoing, friendly and enjoy working with clothing? As a part of our Wardrobe team, you will ensure that all our Model Citizens are Uniform Ready for their AWESOME day! You will help create an immersive experience for our guests by maintaining the integrity of uniforms, costumes, and accessories!
Role Description
The Retail Manager is responsible for overseeing the efficient, effective, and safe day-to-day running of assigned commercial areas (Retail and Food and Beverage) of the attraction while maximizing profitability through a proactive approach to people, process, and vendor management
Meets or exceeds all daily, weekly, monthly, and annual Per Cap, Transaction Value, KPI, and Mystery Visit targets.
• Ensure the Retail Team consistently delivers...
Wardrobe Manager – LEGOLAND Florida
Overview:
LEGOLAND Florida is seeking a highly organized and proactive Wardrobe Manager to oversee all aspects of...
Role Overview
As the Director of Planning and Business Support, you are the driving force behind operational readiness and performance at LEGOLAND California Resort. Your mission: to ensure every trading day is seamless, every guest experience is elevated, and every team member is set up for success.
Partnering closely...
π Join Our Team as a Guest Experience Shift Lead! π
Collective Goal:
Our mission is simple: create a magical, memorable, and world-class guest experience every single day. We’re committed to making sure that everyone we welcome feels the magic and that each team member exemplifies our core values, known as The Merlin Way.
About...
Be a Part of Something Magical!
At Merlin Entertainments, we bring joy, create connections, and make memories worldwide. From LEGOLAND® Resorts to Madame Tussauds, we create unforgettable experiences—and now, we’re looking for a Construction Counsel to help build the future of our...
π Join Our Magical Team as a Retail Shift Lead! π
β¨ Create Unforgettable Experiences at LEGOLAND Discovery Center β¨
Do you have a passion for leadership, guest service, and creating magic every day? We’re looking for a Retail Shift Lead who thrives in a fun, fast-paced environment and loves leading teams to deliver outstanding...
ROLE SUMMARY
The Commercial Sales Specialist is responsible for...
π’ Join Our Team as a Guest Experience Shift Lead! π
Are you ready to be part of something exciting and create magical experiences for guests? We’re looking for a Guest Experience Shift Lead to join our team and help deliver world-class service at one of the most thrilling attractions! As a Shift Lead, you'll play a key role in leading a team that creates unforgettable moments...
π Become a Guest Experience Supervisor & Lead the Magic! π
Location: Sea Life Minnesota
Join our Team & Create Unforgettable Memories! β¨
Are you a dynamic leader with a passion for exceptional guest service? Do you thrive in a fast-paced, high-energy environment where every day brings something...
Scope of Job:
This position will work under the direction of the Landscape Manager. All functions shall be performed in accordance with Landscape department and LEGOLAND New York Resort policies, practices, and...
Location: Kansas City
Reports to: Marketing Director or Head of Marketing
Be a Part of the Magic at Merlin Entertainments!
At Merlin Entertainments, we're all about creating magical moments and unforgettable experiences for our guests! We're looking for a Marketing Manager to join our dynamic team and help drive marketing campaigns that will attract more...
Scope of Job:
The Wardrobe/Costumer Associate is responsible for issuing uniform to all LEGOLAND and Peppa Pig Theme park employees who are required it. This includes laundering, data entry into the uniform software system, and altering the Wardrobe Manger to any gaps in stock. The role of costumer also issues all IDs for the park. Working within the entertainment department, the costumer maintains costume cleanliness and set up of costumes for live shows and characters. Basic sewing repairs on both uniform and costume must be conducted. Assist with and monitor all areas in the Costume/Wardrobe area by performing the following duties.
Job Title:
Resort Health & Safety Director – LEGOLAND California Resort
Position Overview:
Are you passionate about creating safe, secure, and sustainable environments? As the Health, Safety, Security, and Environmental (HSSE) Director at LEGOLAND California Resort, you will take the lead in shaping and implementing an industry-leading HSSE program.
π Join Our Team as a Retail Supervisor! π
Are you ready to be a leader in a dynamic, fun environment? π As a Retail Supervisor, you'll play a key role in ensuring that our guests and staff have the best experience possible, all while leading a fantastic team! π
About the role...
Maintains a safe and secure environment for guests and employees by effective implementation of all safety and security procedures. Is proactive in all loss control programs.
What you’ll be doing...
- Secure facilities, equipment and other assets to prevent loss and/or damage.
- Monitor surveillance equipment, access and exit points to prevent loss...
About the role...
This position requires that you work at least 6 shifts per months (3 of which must be weekends)
Our medic team has shifts beginning at 7:30am, typically ending at 9pm.
Medic/EMT will perform duties associated with providing emergency medical...
π Join the Fun as a School Group Sales Coordinator π
Are you ready to bring your creativity and marketing skills to a place where fun meets work? As our School Group SalesCoordinator, you’ll play a pivotal role in helping shape our local and regional marketing efforts! From content creation to exciting promotions, you’ll be the driving force behind spreading the...
π’ Join the Fun as a Retail Shift Lead! π
Do you have a passion for leadership and providing unforgettable experiences to guests? π« We're looking for an energetic and motivated Retail Shift Lead to help guide our team in delivering world-class customer service! π
As a Retail Shift Lead,...
Job Title: Entertainment Wardrobe Assistant ManagerDivision: LEGOLAND ParksGrade: DJob Classification: ExemptDepartment: OperationsReports to: Operations Director/Entertainment ManagerDirect Reports: Wardrobe Associates, Costume Assistant and Costume Lead Scope of Job:LEGOLAND New York Resort is seeking an Entertainment Wardrobe Assistant Manager who...
Role Summary
The Health and Safety Director plays a critical role in supporting resort business objectives by developing and executing strategies that proactively mitigate risks, ensure regulatory compliance, and uphold the highest safety standards. This role is essential in protecting guests, employees, and contractors while reinforcing Merlin’s reputation as a leader in safety and operational excellence.
As a subject matter...
ROLE Summary
The Guest Communications Coordinator manages the day-to-day operations of guest communication. Ensure excellent levels of service and information are provided in a timely manner across multiple platforms including AVIUS, Accesso, Text and various social media platforms. Respond to and categorize guest communication ensuring a positive solution with a trackable detailed summary, including but not limited to guest recovery. A guest communications team member acts as a liaison between our guests and our...
About the role...
This position will work under the direction of the Landscape Team Leader, Irrigation Specialist and/or Landscape Supervisor. All functions shall be performed in accordance with Landscape department and LEGOLAND Florida Resort policies, practices, and procedures. Tasks performed will include but are not limited to mowing, edging, pruning, hedging, weed & pest control, minor irrigation repair and new landscaping projects. The Landscape Specialist will operate hand tools and power equipment in a safe, reliable manner. The Landscape...
Scope of Job:
Ensures the overall smooth and efficient operation of the hotel as it relates to guest service, greeting guests at the door, luggage handling, luggage delivery, and lobby care and presentation, contributing to the overall creation of memorable experiences.
Main Responsibilities:
- Welcomes all guests to the Resort, providing dynamic, high quality service to all guests.
- Assists and...
About the role...
The Front Desk Associate is responsible for the hotel as it relates to guest service, cash handling and overall communications 11:00 PM - 7:00 AM.
What you’ll be doing...
- Welcome all guests into the resort with a genuinely warm welcome.
- Ability to deliver a dynamic guest service experience by assisting guests with checking in/out, requests,...
The Curator is the head of the Displays team, overseeing animal care and welfare and display development and design for the aquarium. The Curator achieves high standards of display presentation and animal husbandry for various salt and freshwater species. The Curator supervises the displays team and assists with routine maintenance and animal husbandry issues. The Curator works closely with the General Manager and Merlin’s Global Conservation, Welfare and Engagement division to create engaging exhibits, maintain animal health, and enhance guest experiences.
• Directs exhibit upkeep, animal husbandry practices and planning for more than 20 animal...
Merlin Entertainments, the global leader in attractions and entertainment, is seeking a passionate and creative Social Media Manager to work across our Gateway Attractions in North America. Reporting to the Senior Social Manager, this role will focus on delivering the social media strategy for our priority Gateway attractions in North America, alongside content creation, community management, and assisting in day-to-day social media operations. The ideal candidate will have a passion for social media, a keen eye for detail, and the ability to contribute to the creation of exciting campaigns that connect with millions of people...
We are LEGOLAND California Resort!The place where FUN is build and memories are made. Across our Resort, we have two fantastic LEGO Themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attraction, 20 food and beverage locations and 14+ retail outlets- the opportunities to build your career path is endless! At LEGOLAND® California Resort, our mission is to create truly memorable experiences, and we place the upmost importance on the safety and well being of our guests and employees. To enhance guest and employee experience we are on the lookout for our Next...
Merlin Entertainments, the global leader in attractions and entertainment, is seeking a a creative, organized, and strategic Social Media Planner to join our growing team. Reporting to the Senior Social Media Manager, you will play a key role in overseeing & establishing our US social media campaign plans across campaign management, content creation, influencer activity and community management. You will help drive brand engagement, grow our community, and support the broader social media strategy. This is a hands-on role, ideal for someone with a passion for social media and a desire to make an...
The Front Office Desk Associate is responsible for the hotel as it relates to guest service, cash handling and overall communications.
What you’ll be doing…
- Welcome all guests into the resort with a genuinely warm welcome.
- Ability to deliver a dynamic guest service experience by assisting guests with checking in/out, requests, complaints and concerns.
- Works effectively in a team environment.
- Checking guests in and out of the...
Location: LEGOLAND New York/ Madame Tussauds New York
Are you a strategic marketing leader ready to make an impact?
Merlin Entertainments is on the lookout for a dynamic Marketing Director to lead the charge in driving consumer demand, enhancing guest experiences, and achieving revenue targets for our world-class attractions in New York. If you have a passion for creativity, a data-driven mindset, and a track record of delivering outstanding marketing results, we want to hear from you!
The Digital Analyst Manager plays a key role in driving data-informed decision-making by collecting, analyzing, and reporting on digital performance metrics across various online platforms. This role supports the overall digital strategy by providing actionable insights to enhance marketing effectiveness, user engagement, and conversion rates. Collaborating closely with the Senior Digital Analyst Manager, this position contributes to optimizing...
Merlin Entertainments, the global leader in attractions and entertainment, is seeking an Influencer Manager US. As an Influencer Manager, you will work and collaborate with the social media Team to help build and manage relationships with influencers and content creators who can authentically promote our attractions and experiences. You’ll play a hands-on role in executing influencer campaigns, creating compelling content, and ensuring that our partnerships contribute to brand growth. This is an exciting opportunity to work with a globally recognized brand and engage with a wide range of influencers in the US entertainments industry.
Join a Global Force in Immersive Entertainment
At Merlin Entertainments, we’re on a mission to deliver unforgettable experiences to millions of guests across our world-renowned attractions. From LEGOLAND® to SEA LIFE, Madame Tussauds to The London Eye, we bring magic to life every day. Now, we’re looking for a visionary Ecommerce Director to shape and lead our digital future in North America.
π Location: Orlando or North America attraction / site
π Reports to: CRM Manager
Join Our Magical World and Make an Impact!
At Merlin Entertainments, we create unforgettable experiences for millions of guests worldwide—from LEGOLAND® to SEA LIFE, Madame Tussauds to Alton Towers! Now, we’re on the hunt for a CRM Audience Specialist Manager to help us enhance our customer engagement...