Merlin Entertainments

Guest Experience Supervisor

Location (Country-State-City) US-PA-Plymouth Meeting
Job ID
2026-12425
Employment Type
Full-Time
Offer/Contract Type
Variable Schedule (US & China)
Location Name
LEGOLAND Discovery Center Philadelphia

What you'll bring to the team

 

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. 
 
Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. 
 

🌟 Guest Experience Supervisor (Lead the Fun at LEGOLAND Discovery Center Philadelphia) - Pay Rate: $22/hour

Lead the floor. Support the team. Create unforgettable guest experiences.

 

We’re looking for a hands-on leader who thrives in fast-paced, guest-focused environments and knows how to keep operations running smoothly during busy shifts.

 

As a Guest Experience Supervisor, you’ll lead from the attraction floor — coaching team members, supporting daily operations, solving problems in real time, and helping create memorable experiences for every guest who walks through our doors.

Qualifications & Experience

What You’ll Do

  • Lead and support frontline Guest Experience team members
  • Serve as a floor leader during daily attraction operations
  • Coach, motivate, and develop team members in real time
  • Deliver exceptional guest service and support guest recovery situations
  • Help manage busy guest areas, queues, and attraction flow
  • Ensure safety, cleanliness, and operational standards are maintained
  • Support opening/closing procedures and daily operational readiness
  • Deliver team briefings and maintain strong communication throughout shifts
  • Assist with training, scheduling support, and team development
  • Step in and support operations wherever needed

What We’re Looking For

You’ll Be a Great Fit If You:

✔ Have leadership or supervisory experience in a guest-facing environment
✔ Thrive in fast-paced, high-volume operations
✔ Are confident making decisions under pressure
✔ Have strong communication and problem-solving skills
✔ Enjoy coaching and motivating teams
✔ Lead by example and hold high standards
✔ Are reliable, organized, and highly accountable
✔ Can work a flexible schedule including weekends and holidays

Great Backgrounds For This Role

Experience in:

  • Attractions
  • Hospitality
  • Entertainment
  • Theme parks
  • Retail leadership
  • Tourism
  • Family entertainment centers
  • Guest services operations

Qualifications

  • High School diploma or GED required
  • 2+ years of leadership or supervisory experience preferred
  • Experience in guest service, hospitality, attractions, or retail environments strongly preferred
  • Comfortable using POS systems and operational software

Benefits

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. 
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. 
 
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. 
 
Thank you for sharing our global commitment to Children’s Rights. 
 
Just imagine building your dream career.   Then make it real. Join the LEGO® team today. 
 
 
Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group. 

 

 

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. 

Why You'll Love It Here!

  • 🏥 Health care options (medical, dental, and vision plans)

  • 🌴 Paid Time Off (PTO)

  • 🏆 Recognition programs and rewards

  • 💰 401(k) program with company match

Pay Range

USD $22.00/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.