Merlin Entertainments

Retail Shift Lead

Location (Country-State-City) US-TX-Grapevine, TX
Job ID
2025-9968
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Discovery Center Dallas

What you'll bring to the team

 

🎒 Join Our Team as a Retail Shift Lead at LEGOLAND Discovery Center Dallas! 🧱✨

Are you ready to lead with LEGOLAND magic? 🌟 We're on the lookout for a passionate and energetic Retail Shift Lead to help us create unforgettable experiences for families and brick builders of all ages! 🏰

If you're all about guest obsession, team motivation, and building a world-class retail experience—this is your moment! πŸ’ͺ

Qualifications & Experience

🧩 What You’ll Do:

As a Retail Shift Lead, you’ll be the go-to leader on the floor, helping guide and support your team during busy attraction days! You’ll wear many hats—from solving guest issues to coaching team members—and help drive LEGOLAND's signature fun. πŸŽ‰

πŸ”‘ Key Responsibilities:

  • Serve as Supervisor on Duty overseeing Admissions, Attractions, Food & Beverage, and Retail πŸ”πŸŽŸοΈπŸ›οΈ

  • Motivate, coach, and support team members to deliver exceptional guest service πŸ’¬πŸ™Œ

  • Monitor and manage daily assignments for the frontline crew 🧍‍β™€οΈπŸ§‍♂️

  • Help control queues and crowd flow to keep everything safe and fun 🚢‍β™‚οΈπŸšΆ‍β™€οΈβž‘οΈ

  • Lead training in areas like ride safety, food handling, and retail standards πŸŽ“πŸ§ΌπŸ›’

  • Assist with inventory, stock, scheduling, and more when not duty managing πŸ“¦πŸ—“οΈ

  • Handle guest concerns with empathy and creativity, turning problems into WOW moments πŸ’‘β€οΈ

πŸŽ“ What You Bring to the Build:

  • High School diploma or GED πŸŽ“

  • 6+ months in entertainment, attractions, retail, or customer service preferred πŸ›οΈπŸŽ‘

  • A genuine passion for creating awesome guest experiences for kids and families πŸ‘¨‍πŸ‘©‍πŸ‘§‍πŸ‘¦

  • Strong communication, leadership, and training skills πŸ’¬πŸ’Ό

  • Ability to energize your team and have fun while getting the job done! βš‘πŸŽ‰

🧱 Bonus Points If You:

  • Love LEGOs (of course!) 🧱❀️

  • Have previous experience managing or supervising in a fast-paced environment πŸ•’

  • Enjoy keeping things organized while staying upbeat and engaging 🀹

πŸ”§ Working Here:

  • Expect a fast-paced, dynamic, and FUN work environment 🎒🎈

  • Flexibility is key—weekends, holidays, and evenings may be required πŸ•’πŸŽ‰

  • Must be able to stand, walk, bend, lift up to 50 lbs, and move through the attraction with ease πŸƒ‍♀️πŸ’ͺ

  • Safety-first mindset in all areas of work 🦺🧯

πŸš€ Ready to Build Your Career at LEGOLAND?

If you're enthusiastic, guest-obsessed, and ready to lead a team toward brick-tastic success, then we want to meet you! 🎯

Apply today and help us bring the LEGO magic to life at LEGOLAND Discovery Center Dallas! πŸ§±πŸ’›

Benefits

πŸŽ‰ Benefits of Joining Merlin Entertainments! πŸŽ‰

πŸ₯ Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎒 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎑
πŸ† Recognition Programs and Rewards: Celebrate your achievements and hard work!
πŸ’Ό 401(k) Program: Save for the future with company matching contributions.
πŸ“š Tuition Reimbursement Programs: Get support for further education and career growth.
πŸš€ Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $17.50/Hr.

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