Are you ready to lead with LEGOLAND magic? π We're on the lookout for a passionate and energetic Retail Shift Lead to help us create unforgettable experiences for families and brick builders of all ages! π°
If you're all about guest obsession, team motivation, and building a world-class retail experience—this is your moment! πͺ
As a Retail Shift Lead, you’ll be the go-to leader on the floor, helping guide and support your team during busy attraction days! You’ll wear many hats—from solving guest issues to coaching team members—and help drive LEGOLAND's signature fun. π
Serve as Supervisor on Duty overseeing Admissions, Attractions, Food & Beverage, and Retail πποΈποΈ
Motivate, coach, and support team members to deliver exceptional guest service π¬π
Monitor and manage daily assignments for the frontline crew π§βοΈπ§βοΈ
Help control queues and crowd flow to keep everything safe and fun πΆβοΈπΆβοΈβ‘οΈ
Lead training in areas like ride safety, food handling, and retail standards ππ§Όπ
Assist with inventory, stock, scheduling, and more when not duty managing π¦ποΈ
Handle guest concerns with empathy and creativity, turning problems into WOW moments π‘β€οΈ
High School diploma or GED π
6+ months in entertainment, attractions, retail, or customer service preferred ποΈπ‘
A genuine passion for creating awesome guest experiences for kids and families π¨π©π§π¦
Strong communication, leadership, and training skills π¬πΌ
Ability to energize your team and have fun while getting the job done! β‘π
Love LEGOs (of course!) π§±β€οΈ
Have previous experience managing or supervising in a fast-paced environment π
Enjoy keeping things organized while staying upbeat and engaging π€Ή
Expect a fast-paced, dynamic, and FUN work environment π’π
Flexibility is key—weekends, holidays, and evenings may be required ππ
Must be able to stand, walk, bend, lift up to 50 lbs, and move through the attraction with ease πβοΈπͺ
Safety-first mindset in all areas of work π¦Ίπ§―
If you're enthusiastic, guest-obsessed, and ready to lead a team toward brick-tastic success, then we want to meet you! π―
Apply today and help us bring the LEGO magic to life at LEGOLAND Discovery Center Dallas! π§±π
π Benefits of Joining Merlin Entertainments! π
π₯ Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
π΄ Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
π’ Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. π‘
π Recognition Programs and Rewards: Celebrate your achievements and hard work!
πΌ 401(k) Program: Save for the future with company matching contributions.
π Tuition Reimbursement Programs: Get support for further education and career growth.
π Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! πβ¨
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