Safety is paramount in everything we do. This role is part of the Facilities Team, an integral function within our Technical Services department. As a Facilities Supervisor, you play a critical leadership role in the success of the resort—ensuring a fun and safe environment for our guests by maintaining park, hotel, and waterpark assets to the highest standards.

The Facilities Supervisor leads a team of Facilities Technicians and supports daily operations, preventive maintenance, and repair activities across the resort. This position requires strong leadership, cross-functional coordination, and a relentless focus on compliance, safety, and guest experience. You will work closely with Park Operations, Hotels, Rides, Food & Beverage, and external contractors to ensure facilities are safe, reliable, and aligned with LEGOLAND® brand standards.

The ideal Facilities Supervisor is a hands-on leader with strong technical knowledge and team leadership skills. They thrive in a fast-paced, guest-focused environment, balancing daily maintenance with proactive planning—all while ensuring that safety, quality, and guest experience come first.

Team Leadership & Safety:

• Supervise, coach, and mentor Facilities Technicians.
• Foster a “safety-first” culture, ensuring compliance with OSHA, NFPA, ADA, and LEGOLAND® policies.
• Lead safety walks, toolbox talks, and regular inspections.

Maintenance & Operations:

• Oversee preventive and corrective maintenance for buildings, infrastructure, HVAC, plumbing, and electrical systems.
• Ensure work orders are completed in a timely manner with minimal impact to guests or model citizens.
• Coordinate with contractors and vendors for specialized repairs and maintenance.

      Cross-Functional Collaboration:

• Partner with Operations, Rides, Hotel Facilities, and other departments to prioritize facilities support.
• Work with the Head of Facilities to align schedules and maintenance planning.
• Ensure smooth communication between the Facilities Team and other departments.

Administration & Compliance:

• Track work orders and preventive maintenance schedules in CMMS.
• Monitor parts, tools, and inventory required for facilities upkeep.
• Ensure contractor compliance with safety requirements.

CMMS & Accountability:

• Serve as the primary point of accountability for the department’s use of the Computerized Maintenance Management System (CMMS).
• Ensure all work orders, preventive maintenance tasks, and corrective actions are entered, updated, and closed out accurately and on time.
• Hold team members accountable for proper documentation of labor hours, parts used, and task notes to maintain accurate reporting and audit readiness.
• Generate reports from CMMS to identify trends, recurring issues, and areas for process improvement, using this data to drive accountability and team performance.

Post-Project Evaluation:

• Maintain Park, Peppa Pig, and waterpark facilities to the highest levels of safety, cleanliness, and presentation.
• Ensure finishes, fixtures, and repairs meet LEGOLAND®’s brand and creative standards.
• Respond quickly to guest-impacting issues to protect the guest experience.

Health & Safety:

Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Group Policy (HS001) and the law. They must ensure they follow safe working procedures for all work activities they undertake, and they must not use any tools or equipment for which they have not been trained.  Where incidents do occur, they must ensure they are reported to their line manager and must cooperate with any investigation as appropriate.

• 2 - 5 years of experience in facilities or maintenance leadership (hospitality, theme park, or multi-site operations preferred).
• Strong knowledge of MEP systems and general building maintenance.
• Proven experience supervising a team of technicians and managing outside vendors.
• Familiarity with CMMS and preventive maintenance planning.
• Proficient in Microsoft Office (Excel, Word, Outlook); exposure to scheduling

Education:

High school diploma or equivalent required

Preferred Qualifications:

• Project Management certification or similar credentials.
• Internship or co-op experience in a construction, engineering, or facilities environment.
• Familiarity with permitting processes, building codes, and basic contract documents.
• Knowledge of theme park, resort, or hospitality facility environments is a plus.
• OSHA 10 or 30 certification (or willingness to obtain).

Physical Demands:

• Ability to stand, walk, and move throughout the resort for extended periods of time.
• Regularly required to climb stairs and ladders, bend, stoop, kneel, and reach in varying positions.
• Must be able to lift, carry, push, and pull up to 50 lbs. independently and occasionally heavier weights with assistance or mechanical means.
• Comfortable working at heights, in confined spaces, and in outdoor environments exposed to sun, heat, rain, or inclement weather.
• Manual dexterity to operate tools, equipment, and computer systems.
• Ability to respond quickly to emergencies, sometimes requiring physical stamina and agility.
• Clear vision and hearing (with or without corrective aids) required to safely inspect, operate, and maintain equipment.

Work Environment:

• Various inside and outside locations with varying temperatures and floor surfaces may include dirty and dusty environments.
• Exposed to wet and/or humid conditions, with extreme hot or cold conditions.

Other Job Requirements:

• Ability to work flexible shifts, including weekends, evenings, and holidays.
• Must be able to lift 50 lbs., climb ladders, and work outdoors year-round.

Valid driver’s license with clean d

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨