🎢 Guest Experience Shift Lead

Location: LEGOLAND Discovery Center Dallas
Department: Guest Experience
Status: Full-Time (Flexible hours, weekends & holidays required)

Ready to lead a brick-tastic team and create magical moments for guests of all ages? Come join the LEGOLAND Discovery Center Dallas family! 🧱✨

🎯 What You'll Be Doing

As a Guest Experience Shift Lead, you're not just keeping things running—you’re creating WOW moments! You'll lead and inspire your team to deliver world-class service and unforgettable experiences to every guest, every time. 💫

Your days will be filled with:

• 💼 Acting as Supervisor on Duty, keeping operations smooth and exciting

• 🧍‍♀️ Assisting front-line Hosts across the attraction when needed

• 🎉 Leading and motivating team members to be guest-obsessed

• 🛠 Delegating and monitoring daily tasks to ensure everything clicks into place

• 🚦Managing guest flow and line control during peak hours

• 🤝 Resolving guest concerns with professionalism and a smile

• 📚 Training and developing new team members

• 🔍 Auditing service areas and supporting leadership with special projects

• 🌈 Creating a positive, energetic, and safe work environment for all!

🧩 What We’re Looking For

We’re after someone who’s passionate, responsible, and thrives in fast-paced environments. Someone who knows how to have fun while leading by example. 🦸

Requirements:

• 🎓 High School diploma or GED required

• 💡 6+ months in customer service, attractions, entertainment, or similar roles preferred

• 💬 Strong communication and leadership skills

• 🧠 Problem-solver with a guest-first mindset

• 👟 Ability to be on your feet, moving, and engaging with guests for extended periods

• 🕒 Flexibility to work mornings, evenings, weekends, and holidays

🚀 Perks & Benefits

• ✨ FREE admission to Merlin attractions worldwide (including LEGOLAND®!)

• 💼 Career development opportunities

• 🍕 Employee discounts on food, retail, and more

• 🎉 A FUN and supportive work environment where no two days are the same

🔒 Health & Safety

At Merlin Entertainments, safety is our top priority—for our guests and our team. You’ll follow health & safety procedures at all times and help ensure the attraction remains a secure and welcoming place for everyone. 🛡️

📦 Physical Requirements

• Ability to lift up to 50 lbs (with or without reasonable accommodation)

• Comfortable standing/walking throughout your shift

• Must be able to work in various indoor/outdoor environments, including temperature changes and loud noise levels

🎉 Ready to Build the Ultimate Guest Experience?

If you're passionate about making people smile and being part of something awesome, then we want to hear from YOU! Apply today and take your career to the next level with LEGOLAND Discovery Center Dallas. 🌟🧱

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨