๐ Location: Atlanta, GA
๐ผ Department: Operations / Guest Experience
๐ Position Type: Full-Time (includes weekends, holidays & evenings)
Do you love bringing joy to families, leading a team, and being at the heart of the action? At LEGO® Discovery Center Atlanta, we’re on the lookout for a Guest Experience Supervisor who’s ready to take the lead in delivering legendary guest service while helping our team reach their full potential. ๐ง๐ค๐
As a Guest Experience Supervisor, you’ll be a hands-on leader, guiding our front-line team to deliver a world-class, interactive experience for all guests — from toddlers to grandparents. Your goal? Make every visit unforgettable while keeping operations smooth, safe, and full of energy! ๐ชโจ
๐ฏ Lead by example—be on the attraction floor, engaging with guests & supporting the team
๐ง Deliver Guest Obsession standards with energy and passion
๐ง๐ค๐ง Supervise, train, coach, and motivate front-line team members
๐ฃ Give daily team briefings and manage team schedules
๐ Monitor and report on KPIs, guest feedback, and team performance
๐ง Help create & manage incentive programs that boost morale & performance
โ ๏ธ Ensure safety procedures are always followed and report issues as needed
๐งฉ Lead or support training strategies and onboarding of new team members
๐ Support floor operations across all departments—including Admissions, Play Zones, Ride Operations, and Retail
๐ฌ Assist in resolving guest concerns using proactive service recovery strategies
๐จ Maintain visual appeal and cleanliness of all guest-facing areas
โ๏ธ High school diploma or GED required
โ๏ธ 2+ years of supervisory experience in a fast-paced, guest-facing role (retail, attractions, hospitality, etc.)
โ๏ธ Passion for delighting guests and creating magical moments
โ๏ธ Exceptional communication, teamwork, and people skills
โ๏ธ Experience motivating, coaching, or leading a team
โ๏ธ High energy with the ability to work under pressure and multitask
โ๏ธ Comfortable using POS/ticketing systems and basic office software
โ๏ธ Enthusiastic about working in a family-friendly, playful environment
๐งฑ Work in a fun, fast-paced attraction surrounded by LEGO® bricks
๐ Join Merlin Entertainments – a global leader in family entertainment
๐ Enjoy exclusive employee perks, discounts, and incentives
๐ผ Career growth opportunities across Merlin's 130+ attractions worldwide
๐ Be part of a creative, inclusive, and dynamic team
Must be able to work flexible hours, including weekends, holidays, and evenings
Able to lift up to 70 lbs and work on your feet for extended periods
Comfortable working in loud, high-energy environments
May occasionally require local or domestic travel
Must follow all health & safety procedures and training
If you’re passionate about guest experience, thrive in a team leadership role, and want to inspire others in a playful environment, then we want to hear from you!
Apply today and help us build the future of family fun, one LEGO brick at a time! ๐งฑ๐ก๐๏ธ
LEGO® Discovery Center Atlanta is part of the Merlin Entertainments Group – a diverse and inclusive employer committed to creating memorable experiences for all guests and team members.
๐ Benefits of Joining Merlin Entertainments! ๐
๐ฅ Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
๐ด Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
๐ข Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. ๐ก
๐ Recognition Programs and Rewards: Celebrate your achievements and hard work!
๐ผ 401(k) Program: Save for the future with company matching contributions.
๐ Tuition Reimbursement Programs: Get support for further education and career growth.
๐ Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ๐โจ
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