π LEGOLAND Discovery Center Dallas
Lead. Inspire. Build Awesome Memories. π§±β¨
Are you a natural leader who thrives in fast-paced, guest-facing environments? Do you love LEGOs, laughter, and leadership? π As our Guest Experience Supervisor, you’ll be the go-to person for ensuring smooth operations, inspiring a high-energy team, and delivering unforgettable guest moments — all while keeping safety and smiles top of mind! π
The Guest Experience Supervisor plays a key leadership role within the attraction, overseeing front-line operations and ensuring that every guest enjoys a safe, fun, and magical experience. This role is deeply involved in the day-to-day running of the Guest Experience team, with hands-on, shoulder-to-shoulder leadership.
You’ll also serve as a Duty Manager, overseeing the full attraction and working collaboratively across departments to keep everything running smoothly! ποΈ
𧑠Deliver exceptional guest service, aligned with Merlin’s Guest Obsession standards.
π€ Lead daily briefings, motivate your team, and foster open communication.
π§βοΈ Be floor-based — lead by example and stay involved in the action!
π― Support team development through coaching, performance feedback, and mentorship.
π Partner with leadership to create incentives and rewards that keep the team energized.
π§ Ensure safety procedures and operational standards are followed to the letter.
π Manage team schedules, training, and onboarding for new hires.
π Monitor and evaluate the guest experience across all touchpoints — suggest improvements!
π οΈ Troubleshoot issues on the floor, resolve guest concerns, and champion service recovery.
π‘ Inspire creativity and welcome innovative ideas from your team!
π Support KPIs and secondary spend goals with smart, guest-focused strategies.
π€ Set clear expectations, provide timely feedback, and recognize wins.
π Lead the training strategy for new and current team members.
π Help develop career pathways and performance plans.
π’ Communicate clearly and consistently across all levels.
π§Ύ Monitor inventory levels, track product scores, and report guest dwell time.
π Assist in analyzing performance metrics to drive business improvements.
ποΈ Coordinate with other departments to ensure optimal coverage and smooth operations.
π― Assist with appraisals, reviews, and setting team objectives.
π High school diploma or GED required.
π₯ At least 2 years of supervisory experience in a guest-facing environment (retail, hospitality, attractions, etc.).
π£οΈ Excellent communication and people management skills.
πͺ Ability to lead under pressure while maintaining a calm, professional demeanor.
ποΈ Proven sales skills with a passion for enhancing guest experiences.
π» Experience using POS/till systems and basic computer tools.
β‘ Great multitasking skills and the ability to juggle multiple priorities with ease.
π‘οΈ Always ensure a safe working environment for team and guests, following Merlin Entertainments Group Health & Safety policies.
β Must report and support investigations into incidents, and implement corrective actions as needed.
π§― Maintain compliance with licensing, risk assessments, and training records.
Must be flexible to work mornings, evenings, weekends, and holidays.
Attendance is mandatory — your presence on the floor makes the magic happen!
Physical demands include: standing/walking for extended periods, lifting up to 70 lbs, bending, kneeling, climbing stairs/ladders, and using PPE as required.
You may be exposed to varying temperatures, noise levels, and lighting conditions throughout the attraction.
π Work in a playful, creative, and energetic environment where no two days are the same!
𧱠Be part of an amazing team building memorable experiences for families every day.
ποΈ Enjoy free attraction entry, employee discounts, and career growth opportunities with Merlin Entertainments — a global leader in location-based entertainment.
π Join a company that values diversity, inclusion, safety, and fun!
Apply today and start building your career — one brick at a time! π§±π
Let’s make magic together at LEGOLAND Discovery Center Dallas! π«
π Benefits of Joining Merlin Entertainments! π
π₯ Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
π΄ Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
π’ Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. π‘
π Recognition Programs and Rewards: Celebrate your achievements and hard work!
πΌ 401(k) Program: Save for the future with company matching contributions.
π Tuition Reimbursement Programs: Get support for further education and career growth.
π Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! πβ¨
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