🎢 Join the Magic at LEGOLAND Discovery Centre Toronto! 🎉

Now Hiring: Guest Experience Shift Lead
📍 Location: Vaughan, ON
🕒 Job Type: Full-Time | Must have weekend & holiday availability

🌟 About the Role:

Are you a natural leader with a passion for creating unforgettable guest experiences? 💬✨
We’re looking for a Guest Experience Shift Lead to help lead our awesome team and deliver brick-tastic moments to families every day! You’ll be part of the team that makes the LEGOLAND Discovery Centre a place where imagination runs wild 🧱🌈

🧩 What You’ll Do:

As a Guest Experience Shift Lead, you’ll:

• 🎯 Supervise and support front-line staff during your shift

• 🌟 Inspire your team to be “guest obsessed” and deliver world-class service

• 🛠️ Assist with daily operations, guest flow, and crowd control

• 📚 Train, coach, and support team members to become LEGOLAND legends

• 💬 Respond to guest inquiries and concerns with professionalism and care

• 🧾 Maintain training documentation and safety compliance

• 👣 Lead by example by stepping into host positions when needed

• 📈 Provide feedback, coaching, and assist with staff development

• ⚙️ Collaborate with other departments for smooth daily operation

🧠 What You Bring:

• ✅ High School diploma or GED required

• 🗣️ Strong customer service & communication skills

• 🌐 Previous experience in attractions, entertainment, or hospitality (6+ months preferred)

• 🚀 Enthusiasm, positivity, and a team-first attitude

• 🧑‍💼 Leadership experience or potential to grow into a leader

• 🖥️ Comfortable using office and POS systems

• 🔍 Organized, detail-oriented, and ready to multitask in a fun, fast-paced environment

📋 Additional Requirements:

• ⚖️ Must be able to stand, walk, bend, lift (up to 50 lbs), and work on your feet for extended periods

• 📅 Must be flexible to work weekends, holidays, and some evenings

• 🛡️ Commitment to health & safety for yourself, your team, and our guests

• 🚌 Occasional local travel may be required

🎁 Why Join Us?

• 💼 Be part of a global company (Merlin Entertainments!) with endless career possibilities

• 🎟️ Enjoy exclusive employee discounts and free admission to attractions

• 🧱 Work in a playful, creative, and inclusive environment

• 🚀 Develop your leadership skills and grow your career in the attractions industry

🧱 Ready to Build Your Future with Us?

Apply now and help us create awesome memories for our guests — one brick at a time! 🌈🎉

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨