🎟️ Admissions Shift Lead – LEGOLAND Discovery Center Arizona

📍 Tempe, AZ | 💼 Part-Time or Full-Time | 🎉 Fun, Fast-Paced, Family-Focused

🚀 Be the Hero of the First Impression!

Are you a natural leader with a big personality, an eye for detail, and a love for creating magical guest experiences? Join the LEGOLAND Discovery Center Arizona team as our next Admissions Shift Lead — where every shift is an opportunity to lead, inspire, and build unforgettable memories for kids and families. 🧱✨

🧠 What You'll Do:

As an Admissions Shift Lead, you're the go-to team leader ensuring everything runs smoothly at the front gates and beyond. You’ll be part of a dynamic leadership team, setting the tone for excellence in guest service, safety, and team motivation.

🏗️ Your Role Includes:

• 🎯 Leading the day-to-day operation of Admissions — and supporting F&B, Retail, and Attractions as needed

• 🙋‍♀️ Serving as Supervisor on Duty, helping team members, handling guest issues, and ensuring everything runs like clockwork

• 🎉 Inspiring your team to be “Guest Obsessed”, delivering fun, energetic, and WOW-worthy service

• 📋 Delegating tasks, monitoring queues, and ensuring smooth guest flow throughout the attraction

• 🛠️ Taking initiative with guest recovery, staff coaching, and daily problem-solving

• 🗣️ Helping train new Hosts in everything from ride and food safety to retail standards

• 🎓 Supporting performance evaluations, coaching sessions, and scheduling tasks

• 🧼 Upholding all health and safety protocols to protect your team and our guests

• 📚 Keeping accurate records of training, incidents, and team performance

🧱 What You’ll Bring to the Brick Table:

• 🎓 High school diploma or GED required

• 👥 6+ months experience in customer service, attractions, entertainment, or retail (leadership experience preferred!)

• 😄 Passion for working with children and families in a playful, interactive environment

• 💪 Confidence in leading a team and coaching others to deliver next-level service

• 🔄 Flexibility to work mornings, evenings, weekends, and holidays

• 📢 Strong communication and decision-making skills

• ✅ A safety-first mindset and attention to detail

🌈 Why You’ll Love Working Here:

• 🎟️ Free admission to LEGOLAND Discovery Center and other Merlin attractions worldwide!

• 📈 Career growth within the Merlin Entertainments global network

• 🏆 Employee recognition and performance incentives

• 🤹 Work in a fun, imaginative, and highly interactive family attraction

• 💼 Be part of a passionate team that creates smiles and memories every day

⚠️ Physical & Work Requirements:

This is a hands-on, on-your-feet role — expect to walk, stand, bend, lift (up to 50 lbs), and move through indoor/outdoor areas with changing lighting, temperature, and sound levels.

✨ Ready to Lead the Fun?

If you're ready to step up, lead with energy, and help guests start their LEGOLAND adventure with a smile, apply now and let’s build something amazing together! 🧱💛

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨