Scope of Job:

Under the direction of the Health & Safety Manager, coordinate, audit, and track safety protocol in order to enhance safety awareness throughout LEGOLAND Florida. Primary responsibilities include safety training tracking, record keeping, filing, auditing, and data entry. Performs other clerical and support duties as assigned. Assists in the development of systems, methods, and procedures for managing flow of safety communications, audits, and training. Utilizes knowledge of department and company to assist in the coordination/tracking of safety efforts, projects, communications and tasks.

Main Responsibilities:

• Assists with coordinating and tracking safety programs, including, annual Safety/MPN updates, “Safety Star” program, LLF Safety Council and related training. Involved in continual tracking process of all departmental training, safety audits, and inspections.
• Facilitate and lead quarterly safety committee meetings for all departments.
• Handles the organization of the reporting/tracking process related to incidents & injuries. Reviews claim forms and related documents for completeness in addition to maintaining all related files and records.
• Works with HR to ensure that all safety training is tracked. Runs quarterly reports & works with department managers to keep safety training of all MCs current.
• Works with Health & Safety Supervisor and departments on an ongoing basis to ensure that safety policies, procedures, and manuals are updated/accurate.
• Works with the Health & Safety Supervisor and the Health Services Administrator to coordinate safety training, CPR, and other courses as they are relevant to park safety needs.
• Coordinates with LLF CEO/President and Health & Safety Supervisor in scheduling/completing/tracking ongoing and consistent safety audits as they pertain to each department. To include physical audits of locations, policies, procedures, and documentation.
• Maintaining accurate data within the Merlin MIDAS System according to incident investigations. Adding data updates to the system as new information is received in regards to guest/employee incidents and claims management.
• Follows up on the status of all General Liability, Bodily Injury, Property Damage and Auto claims with insurance companies and TPA claims administrators as needed.
• Forwards all telephone and written correspondence relating to all claims to the appropriate parties. Health & Safety Supervisor, Operations Manager, and/or Operations Director.
• Routes all communication to Guests and attorneys to appropriate parties for review and approval. Health & Safety Supervisor, Operations Manager, and/or Operations Director.
• Acts as back up at front desk in the First Aid Facility for First Aid & Security in the absence of EMTs or Medics.
• Acts as a central administrative resource for the department, prepares letters, emails, reports, sets up appointments, and supports the needs of LLF concerning safety plans/protocol.
• Utilizes initiative, organization and follow through skills to manage work flow; ensures timely and appropriate responses, follow up and closure; exhibits good judgement and discretion; maintains a close attention to detail in all aspects of job; and works with and supports the team.
• Maintains complete confidentiality on all claim-related matters and incidents as well as department information.

Health & Safety:

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Background and Experience:

Requires at least 1 year of administrative and operational experience. Some knowledge of occupational insurance, safety, security and risk control procedures is helpful. Knowledge of theme park business operation/maintenance procedures is helpful. Strong typing and computer skills are necessary; expertise in Microsoft Office products and database software preferred. Knowledge of office support functions and equipment required. Outstanding customer service skills and excellent verbal and written communication skills are required. Effective organizational and problem solving skills with the ability to set up and automate processes, systems and procedures required. This position requires excellent judgment, the ability to self-initiate and coordinate tasks, excellent follow-up skills, flexibility and the ability to multi-task and work effectively with a variety of people, with multiple priorities and diverse work styles. Experience in the medical field, EMT Certification, or Paramedic Certification is helpful.

Education:

A high school diploma or general education degree (GED) is required. Some college or post-secondary education is preferred. Knowledge of OSHA and Florida State requirements is helpful.

Physical Demands:

• Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.
• Intermittent and prolonged standing and walking to move about the park site, and interact with employees.
• Finger dexterity sufficient to complete paperwork activities and to use a computer.
• Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.
• Hearing sufficient to communicate with individuals in person and by telephone.

Work Environment:

• Various inside and outside locations with varying temperatures and floor surfaces.
• Exposed to wet and/or humid conditions.

Other Job Requirements:

• Performs other duties as assigned.
• Must be willing to work flexible hours, including evenings and weekends to support park operations.
• Must have a valid driver’s license, safe driving record and be willing to utilize own vehicle for business purposes.
• Must have or be able to get a valid passport and relevant travel visas. Requires travel domestically and internationally.
• Attendance is a mandatory function of this job.