Are you a people-person who loves building relationships and creating unforgettable guest experiences? Do you enjoy coordinating events and making sure every detail is perfect from start to finish? ✨ If so, come be part of the magic at Merlin Entertainments as our Schools & Groups Coordinator! 🚌🎟️ 

💼 What You’ll Be Doing

As the Schools & Groups Coordinator, you’ll be the go-to expert for all group bookings — from schools to large tour groups. You'll oversee the full reservation process, support marketing efforts, and help ensure every group leaves with a smile. 😊

Your Key Responsibilities Will Include:
📞 Responding to inquiries and assisting guests with reservations from start to finish
🎒 Welcoming school and tour groups upon arrival and coordinating their experience
📈 Cultivating and maintaining business relationships in key markets
💼 Soliciting and booking new and repeat group business
📊 Preparing weekly/monthly reports on group bookings and revenue
📆 Organizing and attending events, trade shows, and client meetings
🎉 Assisting with promotions, special events, and marketing campaigns
📚 Developing educational materials and communication plans for schools/groups
🤝 Following up with clients and building lasting relationships
🗂️ Keeping accurate records of event plans, client communications, and reservation details

🧠 What You Bring to the Role

✔️ High school diploma or GED (college degree preferred)
✔️ 2+ years of customer service experience, ideally in hospitality, tourism, or call centers
✔️ Excellent communication, organization, and multitasking skills 🗣️💻
✔️ A positive, can-do attitude with the ability to thrive in a dynamic environment
✔️ Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
✔️ Ability to manage multiple projects while maintaining attention to detail

🧳 Additional Requirements

🚗 Some local travel may be required
💼 Ability to work flexible hours, including occasional weekends or holidays to support events
🧍‍♂️ Ability to stand, walk, and move throughout the attraction during shift
💪 May need to lift or carry items up to 10 lbs
🔐 Must be able to obtain any necessary licenses or certifications

🛡️ Health & Safety

We prioritize the safety of our team and guests! You’ll be expected to follow all Merlin Entertainments Group health, safety, and security policies — because keeping everyone safe is part of the magic. 🧙‍♂️✨

🎁 Why You’ll Love It Here

🎠 Work in a fun, family-focused environment
🌍 Be part of a global leader in themed entertainment
💬 Collaborate with passionate, energetic, and creative teammates
📚 Help inspire and educate students and families
🎉 Enjoy team perks, attraction access, and growth opportunities

🚀 Ready to Make Every Group Visit Unforgettable?

Apply now and help create magical memories for thousands of guests every year! 🌟👨‍👩‍👧‍👦

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨