Merlin Entertainments

Guest Experience Team Lead

Location (Country-State-City) US-IL-Schaumburg, IL
Job ID
2025-9582
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Discovery Center Chicago

What you'll bring to the team

 

🌟 Guest Experience Shift Lead 🌟

LEGOLAND Discovery Center – Schaumburg, IL

Are you a natural-born leader with a passion for fun, families, and unforgettable experiences? Do you dream of turning everyday moments into magical memories? 🧱✨ Join our team at LEGOLAND Discovery Center Schaumburg and be the hero of our guests’ day!

Qualifications & Experience

🎯 Key Responsibilities:

✨ Deliver WOW-worthy moments! Create engaging, interactive experiences that leave a lasting impression.
πŸ‘Ÿ Lead from the floor! Be a visible leader who jumps in to support the team and inspire outstanding guest service.
🀝 Team Collaboration. Work closely with operations management to keep the attraction running smoothly and efficiently.
πŸŽ“ Be the role model. Train and coach Guest Experience Hosts to deliver LEGOLAND’s world-class service with a smile.
🌈 Make it right. Resolve guest concerns with positivity, professionalism, and a can-do attitude.
πŸ›‘οΈ Keep it safe. Champion health & safety standards and encourage your team to do the same.

πŸ› οΈ Health & Safety Duties:

🚨 Act as a Fire Marshal and First Aider when needed.
🧼 Maintain a clean, safe environment for guests and team members.
πŸ“ Log all incidents accurately and ensure compliance with safety regulations.

🎈 Training & Development:

πŸ“š Support the onboarding and training of new team members.
πŸ“‹ Help track training completion and sign-offs to keep the team empowered and informed.

βœ… What You’ll Need:

πŸŽ“ High school diploma or equivalent required.
πŸ’Ό Previous guest service or hospitality experience is a must.
🧸 A love for entertaining children and families in a fun, energetic environment.
πŸ—£οΈ Strong communication skills and the ability to train, guide, and lead others.
πŸ˜„ A bubbly, outgoing personality with a passion for teamwork and leadership.

πŸš€ Why You’ll Love It Here:

🎒 Enjoy exclusive employee discounts on all our attractions.
πŸ“ˆ Grow your career with endless development opportunities.
🀝 Be part of a diverse, inclusive, and welcoming team.
πŸŽ‰ Work in a place where FUN is part of the job description – every day!

🌟 Ready to Build the Magic? Apply Today! 🌟

If you're ready to be the spark that lights up a child’s day and take your leadership skills to the next level, don’t wait! Join our LEGOLAND family and help us create awesome memories, one brick at a time. πŸ§±πŸ’›

πŸŽ‰ We can’t wait to meet you! πŸŽ‰

Benefits

πŸŽ‰ Benefits of Joining Merlin Entertainments! πŸŽ‰

πŸ₯ Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎒 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎑
πŸ† Recognition Programs and Rewards: Celebrate your achievements and hard work!
πŸ’Ό 401(k) Program: Save for the future with company matching contributions.
πŸ“š Tuition Reimbursement Programs: Get support for further education and career growth.
πŸš€ Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $17.00/Hr.

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