Are you a natural leader who thrives in a fast-paced, guest-first environment? Do you love creating magical moments for families and children? ✨ Then we want YOU to join our team at Sea Life Michigan as a Retail Shift Lead — where every day is an adventure! 🎢🎉

🎉

🎯 What You’ll Do

As a Retail Shift Lead, you'll be at the heart of our daily operations — guiding our front-line team and ensuring that every guest has a world-class experience. You’ll wear many hats, from motivating your team to handling high-volume crowds with confidence and care. 💼💪

Key Responsibilities:
🛍️ Oversee all guest-facing departments during your shift — Admissions, Attractions, Food & Beverage, and Retail
👥 Delegate daily tasks and support team members to deliver “guest-obsessed” service
🌟 Lead by example to create a fun, safe, and engaging environment
💬 Manage guest flow, resolve issues, and communicate with cross-functional teams
📚 Train team members on ride safety, retail standards, food safety, and more
📈 Coach team performance and support employee development
🧾 Assist with inventory, stocking, scheduling, and team engagement when not duty managing
🎓 Empower your team to go above and beyond in delivering unforgettable guest moments!

✅ What We’re Looking For

✔️ High school diploma or GED required
✔️ 6+ months of experience in attractions, entertainment, retail, or service industries preferred
✔️ Outgoing, fun, and passionate about delivering top-tier service to kids and families 🧒👨‍👩‍👧‍👦
✔️ Strong communication and leadership skills
✔️ Comfortable training and mentoring team members
✔️ Able to remain calm and collected in fast-paced environments
✔️ Willingness to work flexible hours including evenings, weekends, and holidays 🌙📆
✔️ Ability to move around the attraction and lift up to 50 lbs as needed

🧳 Travel & Certifications

🚗 Occasional local travel may be required
📜 Must be able to obtain any required certifications

🛡️ Safety First

We’re committed to creating a safe and inclusive workplace for everyone. Our team members are expected to follow all health & safety procedures and report any incidents appropriately.

💡 Why You’ll Love It Here

🎠 Be part of a magical experience that brings joy to families every day
🌱 Grow your leadership skills in a fun, supportive team
🏅 Make a real impact through world-class guest service
🎁 Enjoy exciting employee perks & discounts

Ready to Take the Lead? 🚀

Apply now and start your journey with a company where fun, teamwork, and guest smiles are all in a day's work! 😄🎈

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨