ROLE SUMMARY:
The Entertainments Manager will be a key leader within the resort theme park, reporting to the Resort Operations & Experience Director, and will be responsible for overseeing the entertainment operations on-site. The Entertainments Manager will play a crucial role in managing relationships with external vendors and ensuring the delivery of high-quality performances that meet the resort’s standards. This position will also oversee an Entertainments Specialist and work closely with internal teams to ensure seamless integration of entertainment offerings into the overall guest experience.
Key Responsibilities:
· Vendor Management:
Serve as the primary liaison with external entertainment vendors, managing contracts, ensuring quality standards, and fostering strong, collaborative relationships to achieve the highest level of performance.
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Performance Oversight:
Supervise performers, technicians, designers, production teams, and contracted talent, ensuring their work aligns with the resort’s entertainment standards. Provide guidance and quality supervision through regular check-ins and performance reviews.
· Team Development:
Lead & develop teams by setting clear goals, providing guidance, and ensuring alignment with the broader entertainment strategy. Implement staff recognition and support team development through feedback and corrective action when necessary.
· Guest Experience & Safety:
Enforce park policies, procedures, and safety standards while ensuring entertainment delivers exceptional and memorable experiences for guests.
· Event Planning & Budget Management:
Oversee the development and execution of the entertainment & event calendar, collaborating with external vendors to plan and budget for performances. Manage labor and expenses to ensure financial targets are met or exceeded.
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Communication & Coordination:
Act as the primary communication link between external vendors, internal teams, Corporate leadership, and Park management. Ensure alignment and clear communication to support the execution of entertainment offerings.
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New Show & Event Development:
Work with vendors and internal departments to conceptualize and execute new shows and special events. Contribute to the creative process, including casting, choreography, technical direction, and the development of new entertainment products.
· Cross-Department Collaboration:
Collaborate with departments such as Marketing/Branding, Design, and others to develop new business opportunities that enhance the guest experience and generate additional revenue through festivals, special events, merchandise, and unique entertainment offerings.
Health & Safety:
· Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy.
· Understand risk assessments and ensure reporting of any new risks as appropriate.
· In cases of incidents or accidents ensure appropriate reporting is done in a timely and accurate manner.
· Actively share ideas, comments, and suggestions for improving safety within their work areas with their appropriate line manager.
Experience & Qualifications:
A High School Diploma, 5 years of relevant experience in entertainment management or theatre operations. They should possess strong technical and production knowledge, along with excellent leadership and people management skills, including the ability to work with diverse teams and navigate strong personalities. The role requires exceptional communication abilities, both written and verbal, to manage business plans, pitches, and vendor relationships. The candidate must be able to work under pressure, meet deadlines, and maintain quality standards. Flexibility to work nights, weekends, and holidays is essential.
Benefits of Merlin Entertainments
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