🛠️ Stagehand Technician

Madame Tussauds New York ✨

Location: Times Square, New York, NY
Job Type: Full-Time | Flexible Schedule Required

Are you hands-on, tech-savvy, and ready to work behind the scenes at one of NYC’s most iconic attractions? Come join the magic at Madame Tussauds New York — where celebrities are lifelike, and your technical skills bring the experience to life! 🌟

🎯 Job Summary

As a Stagehand Technician, you'll be the behind-the-scenes expert who makes the magic happen! From lighting rigs to life-size wax figures, your role combines technical know-how with creative problem-solving to ensure every aspect of our immersive experience runs without a hitch. 🎡🎧🔧 Whether you're fixing a projector, setting up AV for an event, or resetting props before doors open — you’re essential to the show!

🧰 Key Responsibilities

🔌 Technical Maintenance & Repair

• Troubleshoot, repair, and maintain a variety of systems: HVAC, electrical, AV, plumbing, lighting, and show control.

• Perform both preventative and reactive maintenance across the attraction to ensure smooth daily operations.

• Set up and repair network cabling and computer hardware.

• Replace projector bulbs, install lighting fixtures, and assemble furniture or exhibits.

🎥 Stagehand & AV Operations

• Assist in video, sound, and lighting setup for live events or special programming.

• Set up and test microphones, DMX-controlled lighting, speakers, and video equipment.

• Operate and assist with lighting and sound during special performances or press events.

• Build, disassemble, and move temporary sets, props, and display elements.

• Assist with re-lamping, painting, exhibit takedowns/setups, and general gallery resets.

🚧 Facilities & Guest-Ready Standards

• Ensure all technical spaces and public areas meet cleanliness, safety, and presentation standards.

• Perform custodial tasks related to maintenance or emergency situations.

• Maintain tools, equipment, and supplies in good working order.

⚠️ Safety & Compliance

• Follow all OSHA and Merlin Entertainments safety procedures.

• Use PPE properly and ensure equipment is handled with care.

• Work safely at height (20+ ft) and with power tools or loud equipment as needed.

🎓 Qualifications & Experience

• ✅ High School Diploma or GED required

• ⚙️ 2+ years’ experience in maintenance, stagehand work, AV tech, or a themed entertainment environment

• 💡 Working knowledge of mechanical, electrical, pneumatic, AV, and computer systems

• 🎭 Experience in live event production, museum settings, or theatrical environments is a strong plus

• 🤝 Team player with great communication skills

• ⏱️ Organized, able to prioritize and multi-task in a fast-paced, guest-facing environment

• 💪 Must be able to lift up to 70 lbs and work on your feet for extended periods

💼 Licenses & Certifications

Must be able to obtain any licenses or certifications required by law or Merlin policy (e.g., lift certification, safety training).

🧑‍🔧 Working Conditions

• 📅 Flexible availability, including weekends, holidays, evenings, and occasional overnight work

• 🌡️ Exposure to varying temperatures, lighting conditions, noise, and heights

• 🧍 Requires bending, standing, crawling, and lifting throughout the shift

🔐 Health & Safety

Safety is everyone’s job! You'll be expected to:

• Follow all Health & Safety policies

• Report incidents immediately

• Ensure safe working procedures are practiced at all times

🌟 Why Join Us?

• 🎉 Work in a one-of-a-kind, world-famous attraction

• 🚀 Opportunities to grow your technical career within Merlin Entertainments

• 🎁 Enjoy exclusive employee perks, discounts, and access to global attractions

• 👨‍👩‍👧‍👦 Be part of a passionate, collaborative team dedicated to unforgettable guest experiences

🎬 Ready to Be the Star Behind the Scenes?

Apply now and bring your stagecraft and technical skills to one of New York’s most iconic attractions!

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨