The Head of Revenue Management Gateway North America is a key leadership role responsible for optimising revenue across the Gateway attractions in North America. This role involves strategic oversight of pricing, forecasting, and revenue management strategies to maximise profitability and ensure sustainable growth. The Head of RM will provide actionable insights, develop innovative pricing models, and work closely with the commercial and operational teams to drive revenue performance.

Key Responsibilities:

• Develop and implement revenue management strategies to maximize profitability for Gateway attractions across North America.

• Lead the development of dynamic pricing models and strategies, adapting to market trends and customer behaviors to maximize revenue opportunities.

• Provide strategic revenue performance insights and recommendations to senior leadership; act as a key advisor to the VP, Gateway North America.

• Oversee the creation of accurate demand forecasts aligned with operational and financial goals.

• Develop and monitor key performance indicators (KPIs) to evaluate revenue performance and identify growth opportunities.

• Conduct in-depth variance analysis to explain performance gaps, uncover risks, and highlight opportunities.

• Deliver timely and accurate revenue reports with actionable insights, supported by the Central Revenue Management team.

• Optimize revenue management processes and tools to improve efficiency and effectiveness across the region.

• Collaborate with operational teams to ensure alignment between revenue strategies and guest experience objectives.

• Identify and mitigate risks related to pricing and revenue activities, ensuring compliance with internal policies and regional regulations.

• Monitor market trends, competitor activity, and economic conditions to inform pricing and revenue strategies.

• Work closely with marketing, trade, eCommerce, and operational teams to align on commercial strategies and achieve financial objectives.
  
  
  

Qualifications and Experience:

Essential:

• Bachelor’s degree in Statistics, Mathematics, Engineering, Finance, Business, Economics, Data Science, or a quantitative field.
• Minimum of 5 years of experience in revenue management or related field, with a strong focus on the attractions, hospitality, or entertainment industry.
• Expertise in analytical tools, business principles, and understanding of revenue drivers across multiple lines of business.
• High level of autonomy to identify areas of opportunity, develop a solution, present recommendation, and execute with a low-level direct oversight.
• Develop data-driven revenue strategies, confidently present and defend your approach to cross-functional stakeholders (e.g., attraction GMs), adapt based on new insights, and foster strong working relationships regardless of the final direction.
• Experience with dynamic pricing, advanced analytics, and forecasting or demand planning.
• Advanced knowledge of Microsoft Office suite with a focus on advanced Excel capabilities
• Strong verbal and written communication skills, with demonstrated ability to present confidently to senior executives.
• Established reputation for ethics and integrity, with a proven ability to foster trust and partnership across departments.

Desirable:

• Master’s degree in a relevant field.
• Experience in PowerBI or other data visualization tools

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!