The Commercial Sales Specialist plays a crucial role in delivering exceptional guest experiences by coordinating and managing corporate and group events. This role works closely with Marketing, Contact Center, Resort Operations and Planning, requiring high standards of communication and organization to delivery standard and bespoke group and corporate experiences. The Commercial Sales Specialist is also responsible for executing proactive sales outreach to enhance brand visibility and revenue growth, reporting directly to the Commercial Manager.

• Plan and execute group and corporate events, ensuring alignment with brand standards and objectives.
• Collaborate with internal and external stakeholders to ensure all events are delivered to the highest standards.
• Conduct targeted sales outreach to promote resort offerings and secure new business opportunities.
• Develop and maintain relationships with corporate clients to foster repeat business.
• Identify trends and opportunities within the market to tailor sales approaches effectively.
• Act as the primary conduit between global functions, ensuring seamless communication and execution of guest services.
• Coordinate with teams across marketing, operations, and guest services to deliver exceptional experiences.
• Provide feedback and insights to enhance processes and optimize guest satisfaction.
• Ensure all touchpoints of the guest journey exceed expectations, focusing on personalization and premium service.
• Monitor guest feedback and implement actionable improvements in collaboration with relevant teams.

• Health care options (medical, dental, and vision plans)
• Paid Time Off (PTO)
• Merlin Magic Pass for friends and family to enjoy the parks and attractions
• Recognition programs and rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities