🎢✨ Now Hiring: Guest Experience Shift Lead ✨🎢

Location: LEGOLAND® Discovery Center Columbus
Department: Guest Experience
Type: Part-Time / Full-Time | Flexible Hours | Weekend Availability

Are you a high-energy, people-loving team leader ready to make magic happen for families every day? 🧱🌈 LEGOLAND® Discovery Center Columbus is on the lookout for a Guest Experience Shift Lead to help deliver unforgettable moments of joy to kids and LEGO® fans of all ages! 🎉💛

🧩 What You’ll Be Doing:

As a Guest Experience Shift Lead, you’ll play a key role in bringing smiles to our guests’ faces and supporting our frontline team in creating the ultimate LEGO adventure. Your main mission: lead, inspire, and keep the FUN going every shift! 🙌

🔹 Lead the guest experience team during shifts – be the Supervisor on Duty!
🔹 Jump in and assist with host positions as needed (teamwork makes the dream work!)
🔹 Empower team members to deliver WOW-worthy customer service 💥
🔹 Manage guest flow and queues with safety, efficiency, and a splash of LEGO magic
🔹 Respond to guest concerns and help turn tricky moments into positive ones
🔹 Support training and coach new team members to become Guest Experience superstars 🌟
🔹 Assist with documentation, audits, and special projects
🔹 Collaborate across departments to keep operations smooth and guest-focused

🔍 What We’re Looking For:

🟡 A people-first mindset and a passion for delivering top-tier service
🟡 At least 6 months experience in customer service, attractions, or entertainment
🟡 A natural motivator with leadership skills and a "let’s do this" attitude 💪
🟡 Strong communicator who can adapt to any guest or teammate
🟡 Someone who thrives in a fast-paced, high-energy environment
🟡 Fun, outgoing, and loves to create joyful experiences for families

🎓 Bonus Skills (Not Required But Awesome!):

📚 High School diploma or GED
🎡 Experience in family entertainment or attractions
📞 Knowledge of basic office software, phones, and communication tools
🧾 Strong organizational and documentation skills

🧷 Requirements:

✅ Flexible schedule – including weekends & holidays
✅ May include some local travel
✅ Must be able to stand, move, and interact with guests throughout the day
✅ Able to lift up to 50 lbs (with or without accommodation)
✅ Commitment to health, safety, and having fun in every situation!

🏰 Why You’ll Love Working Here:

At LEGOLAND® Discovery Center, we believe play is powerful! 🎠 Whether it’s helping a child build their first LEGO tower or supporting a team member's growth, every shift is an opportunity to make magic happen. You’ll be part of a collaborative, energetic team that values creativity, kindness, and FUN! 🎨💫

🔗 Ready to Lead the Fun?
Apply today and help build unforgettable LEGO® memories – one brick at a time!

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨