KEY RESPONSIBILITIES

· Working at the direction of the Admissions Manager, the Admissions Shift

Lead's goal is delivering unique, memorable, and rewarding experiences to all

our guests.

· Leads by example. Coaches and motivates staff to provide best possible guest

experience, to maximize sales opportunities and to ensure secondary spend

targets are achieved.

· Recommends short-term and long-term changes through feedback, daily

reports and proposals.

· Work with the Admissions Manager to develop staff incentives to increase

individual motivation and promote teamwork.

· Monitor performance in achieving Key Performance Indicators (KPI) and

Mystery Visit targets.

· Assist with the hiring, training, scheduling, and supervising of team members.

Ensure all team members are trained in resolving guest concerns, up selling, and providing accurate attraction information. · Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity. · Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day. · Responsibility to ensure compliance of Health, Safety & Security within the workplace

Health & Safety

-Responsibility to ensure compliance of Health, Safety & Security within the

workplace.

- Understand risk assessments within own workplace and ensure reporting of any

new risks to appropriate manager.

- Ensure own compliance of safe working procedures in place for work activities

within job role.

- In cases of incidents or accidents ensure appropriate reporting is completed in a

timely manner and if necessary the corrective action has been taken to avoid

repeat of such incidents and accidents.

Qualifications

- 1-2 years supervisory experienced preferred.

- A natural team leader with a confident, assertive, but approachable personality.

- Fun, Dynamic, and friendly personality.

- Experience with a computer-based Point of Sale system.

- Excellent communication, listening, and motivational skills.

- Proven ability to work on multiple projects simultaneously and multi-task as

necessary.

- Desire to work in fast-paced environments.

- Full open availability required including weekends and holidays.

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨