🌟 Join Our Team of Magic Makers!

Do you have a passion for delivering unforgettable experiences? Are you a natural leader who thrives in fast-paced, dynamic environments? If so, we want YOU to be part of our team as a Guest Experience Shift Lead!

As a Shift Lead, you’re not just managing operations—you’re helping us create smiles, memories, and WOW moments for every guest. 💥 From supporting front-line teams to stepping in and leading by example, this role is all about energy, service, and fun. 🎉

🧩 What You’ll Do:

✅ Supervise and support front-line team members to deliver world-class guest service
✅ Be the “Supervisor on Duty” and lead by example during daily operations
✅ Coach and inspire the team to be guest-obsessed 💬
✅ Manage guest queues and crowd flow for a smooth and safe experience 🌀
✅ Resolve guest concerns quickly and professionally
✅ Organize, deliver, and track training for new and existing Hosts 📝
✅ Encourage team empowerment and recovery-focused guest service 🦸
✅ Monitor performance, give feedback, and support employee development
✅ Jump into host roles as needed and help keep the magic alive ✨

🧠 What We’re Looking For:

🔹 High School diploma or GED required
🔹 6+ months of experience in guest service, attractions, entertainment, or hospitality preferred
🔹 A fun, outgoing personality and a passion for people 😄
🔹 Ability to lead by example and bring out the best in others
🔹 Strong verbal and written communication skills
🔹 Comfortable with multitasking in a fast-paced environment 🚀
🔹 Familiarity with basic office software and systems

📜 Bonus Skills:

🛠 Experience coaching and mentoring teams
📈 Able to manage schedules, performance, and records
💡 Problem-solving skills and a calm, guest-focused attitude

⚠️ Additional Info:

🕒 Must be available for flexible shifts, including weekends, holidays, and evenings
💪 Must be able to stand, walk, bend, lift (up to 50 lbs), and move around the attraction throughout the shift
🏥 Safety-first mindset—adherence to all health & safety policies is essential

🌈 Why You’ll Love It Here:

✨ Be part of a global brand that’s all about fun, imagination, and experience
🌍 Work with a diverse, supportive, and passionate team
🎓 Great development and training opportunities
🎟 Free attraction tickets & employee perks

Ready to Lead the Fun? 🦸‍♀️🦸‍♂️

Apply now and become a key part of the magic that makes every guest’s day unforgettable!

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨