Do you believe that operational excellence can make the magic even more memorable? Are you passionate about helping teams perform at their very best?
At Merlin Entertainments, we’re all about creating unforgettable experiences for our guests, but behind every smile, ride, and moment of wonder, there’s a team of brilliant people making it happen. We’re looking for a Regional Continuous Improvement (CI) Manager to help us do just that, elevating how we operate so the magic keeps getting better, every single day.
As part of our Continuous Improvement team, you’ll work across multiple Merlin attractions, helping site teams to streamline processes, foster a culture of operational excellence, and deliver tangible business results. You’ll collaborate with site leaders, senior management, and global functions to turn improvement ideas into action with curiosity, creativity, and leadership at the heart of it all.
Please note this is an ONSITE position at LEGOLAND NY with occasional travel. Ideal candidates will have certification in Lean Six Sigma or Agile.
RESPONSIBILITIES:
Operational Excellence & Business Improvement
Partner with site leadership teams to implement CI strategies that drive performance and enhance guest experience.
Champion the smart use of data to guide decision-making and improvement activity.
Identify, plan, and deliver impactful process improvement projects across multiple attractions using Lean Six Sigma principles.
Help codify and share best practices — ensuring world-class operations across the Merlin family.
Change Leadership & Culture Building
Inspire and coach site teams on CI methodologies (Lean, Six Sigma, Agile).
Deliver training and develop local capability — building a self-sustaining CI culture.
Act as a trusted advisor to attraction leaders on operational efficiency, change, and optimization.
Support the integration of new processes and technologies rolled out globally or in response to local needs.
Championing Merlin’s Operating Model
Support the rollout of our Resort Operating Model, ensuring alignment and consistent operating structures across sites.
Monitor and report on alignment progress — celebrating wins and identifying areas for further improvement.
Problem Solving & Innovation
Lead problem-solving initiatives and Kaizen workshops focused on our most critical operational challenges.
Work collaboratively across functions to develop solutions that deliver sustainable improvements.
Stakeholder Engagement & Collaboration
Build strong relationships with site and regional leaders, global functions, and the broader CI community.
Facilitate cross-site learning — sharing ideas, best practices, and innovations across the Merlin network.
Proactively remove barriers to improvement delivery and ensure alignment across teams.
Cost Optimization & Sustainability
Identify opportunities to improve resource management, reduce waste, and drive cost efficiencies.
Use data-driven insights to implement initiatives that support both operational excellence and strategic priorities.
Health & Safety
Ensure that all CI initiatives uphold our Group Health, Safety & Security standards.
Champion a safety-first culture — because great operations start with safe operations.
EXPERIENCE AND QUALIFICATIONS
Proven track record of delivering improvement projects in CI or Lean environments across multiple sites.
Strong leadership and coaching skills — able to inspire and develop diverse teams.
Project management expertise — balancing multiple complex projects with a sharp focus on outcomes.
Skilled communicator and stakeholder manager — comfortable working with senior leadership.
A collaborative mindset — excited to work across attractions, functions, and regions.
Background in service-based industries (visitor attractions, hospitality, or retail) is a plus.
Passion for Merlin’s mission of creating joy and memorable experiences for every guest.
Benefits of Merlin Entertainments
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