🌟 Retail Shift Lead – Join Our Ocean of Opportunity! 🌟

Location: SEA LIFE Michigan – Auburn Hills, MI
Type: Full-Time

Do you have a passion for retail, leadership, and delivering amazing guest experiences? Are you ready to dive into a world of underwater adventure and help guests make magical memories? 🌊🐟 Join us at SEA LIFE Michigan and be part of something fin-tastic!

🐠 What You'll Be Doing (Key Responsibilities):

As a Retail Shift Lead, you’ll help steer the ship on busy days, motivate your crew, and ensure our guests have an ocean-sized smile when they leave. 🌈🧼

🟢 Take the helm as Supervisor on Duty – managing the flow across Retail, Admissions, Attractions, and Food & Beverage
🟢 Delegate tasks and monitor daily performance of front-line team members
🟢 Be “guest-obsessed” 💙 – lead by example and inspire world-class service
🟢 Enforce all health & safety policies to keep our guests and staff safe
🟢 Navigate guest traffic through busy areas with efficiency and care 🚦
🟢 Jump in to resolve guest concerns quickly and professionally
🟢 Lead training efforts in ride safety, food safety, profit protection, and retail excellence – and keep accurate documentation
🟢 Empower team members to create WOW moments through great service and recovery
🟢 Coach team members, recognize wins, and address performance issues
🟢 When not supervising, support your department through tasks like inventory, scheduling, training, and engagement

🎯 And of course: Be flexible and ready to assist wherever needed to ensure the attraction runs smoothly!

🧠 What We’re Looking For (Education & Experience):

✅ High school diploma or GED
✅ 6+ months of experience in attractions, retail, hospitality, or customer service
✅ A natural leader who can coach, train, and uplift others 🌟
✅ Passion for providing fun, educational, and memorable experiences to families and children 🐠💛
✅ Excellent communication and interpersonal skills
✅ A positive, proactive, and playful attitude

📋 Additional Info:

Licenses & Certifications:
📄 Must be able to obtain any licenses/certifications as required by law or the position.

Travel:
🚗 Occasional local travel may be needed.

Working Conditions:
🕐 Must be flexible – mornings, evenings, weekends, and holidays required
📍 Regular attendance is essential

💪 Physical Requirements:

🟣 Sit, stand, walk, bend, lift, twist, and reach throughout shift
🟣 Ability to lift up to 50 lbs (with or without reasonable accommodation)
🟣 Comfortable using POS systems and basic software
🟣 Must be able to move around all areas of the aquarium, indoors and out, in varying temperatures

🌊 Key Competencies:

🌈 Adaptability – Stay flexible and upbeat in changing situations
🤝 Collaboration – Build positive relationships across departments
📣 Communication – Speak clearly, kindly, and effectively
✔️ Accountability – Take ownership of your responsibilities

🎉 Why Join SEA LIFE Michigan?

At SEA LIFE, we believe in bringing the ocean to life for every guest. As part of the Merlin Entertainments family, we offer a fun, dynamic workplace where your ideas matter, your energy is celebrated, and your leadership helps inspire the next generation of ocean lovers. 🌎🐬

Ready to dive into a career that makes a splash? Apply today! 🌊🧜‍♀️

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨