Are you passionate about delivering unforgettable experiences? As our Guest Experience Shift Lead, you’ll help lead our front-line team to create magical moments for every guest! In this hands-on role, you’ll guide daily operations, jump into host positions when needed, and support training and development efforts. It’s a role for leaders who love people, live for great service, and know how to keep the fun going—even during busy times!
π₯ Lead, support, and energize Guest Experience Hosts during daily operations.
π Delegate and monitor team assignments to ensure smooth attraction flow.
π’ Assist with managing guest queues and flow for optimal safety and efficiency.
π¬ Respond to guest concerns with professionalism, positivity, and problem-solving.
π§ Train team members on front-line roles and maintain accurate training records.
π Empower the team to deliver exceptional service and handle guest recovery.
π Observe and evaluate team performance—coach and escalate when needed.
π Jump in to support host positions and guest-facing duties during peak times.
π‘ Participate in team development projects and lead by example.
High school diploma or GED required.
6+ months of experience in a guest-facing role (attractions, retail, or service industry preferred).
Previous leadership, team lead, or supervisory experience is a big plus!
Outgoing, energetic, and enthusiastic personality π
Strong verbal and written communication skills.
Ability to multitask in a fast-paced, high-energy environment.
A love for guest service and creating memorable moments
Confidence in handling crowd control, guest escalations, and real-time decisions
Organized, adaptable, and detail-oriented
Passion for coaching and uplifting others
A natural collaborator who thrives in a team setting
Must be able to stand, walk, bend, and lift up to 50 lbs with or without accommodation.
Comfortable working in varying indoor/outdoor conditions and noise levels.
Flexible to work mornings, evenings, weekends, and holidays.
Able to wear necessary PPE and move throughout the attraction easily.
Free attraction entry for you + friends ποΈ
Fun, fast-paced, and supportive team environment
Career growth and development opportunities π
Unique, unforgettable workplace where fun is part of the job!
π Benefits of Joining Merlin Entertainments! π
π₯ Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
π΄ Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
π’ Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. π‘
π Recognition Programs and Rewards: Celebrate your achievements and hard work!
πΌ 401(k) Program: Save for the future with company matching contributions.
π Tuition Reimbursement Programs: Get support for further education and career growth.
π Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! πβ¨
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