The Administrative Support Manager provides high-level administrative support to the SVP, Managing Director of North America, as well as the broader North America regional leadership team while playing a critical role in ensuring the seamless operation of the Orlando Hub office.

This role requires exceptional organizational skills and attention to detail, managing a wide range of responsibilities including calendar coordination, travel planning, event execution, communication support, expense reporting, and general office operations.

This individual will act as a liaison between regional and global administrative teams, ensuring adherence to company policies related to travel, expenses, and administrative protocols. A high degree of professionalism, discretion, and confidentiality is essential in handling sensitive information and interfacing with senior stakeholders.

Executive Support

• Manage the SVP’s complex calendar, scheduling meetings and appointments across time zones, and coordinating travel in full compliance with the company’s T&E policy.
• Provide similar travel and meeting support to members of the regional leadership team as needed.
• Organize and facilitate internal and external meetings, ensuring all logistics are handled and necessary materials are prepared in advance.
• Submit travel expenses accurately and promptly, working with Finance to address any discrepancies.
• Serve as a professional and efficient point of contact for all internal and external inquiries.
• Build strong relationships with key stakeholders, including executive assistants, to foster seamless coordination and communication.

Office Management

• Oversee office space allocation, ensuring compliance with company policy and efficient utilization of space.
• Maintain a welcoming and functional office environment, ensuring supplies are stocked, equipment is operational, and break areas are well-maintained.
• Act as the primary liaison with the property management company on facility matters, including building maintenance and communications.
• Coordinate office services, including scheduling vendors and overseeing maintenance.

Ad-Hoc Admin Support

• Plan and coordinate internal and client-facing events as needed.
• Support the development and implementation of office procedures and best practices.
• Participate in company-wide meetings and events, contributing to broader organizational initiatives.
• Provide frontline support to visitors and internal staff, ensuring a positive and professional experience.

Key Qualifications & Experience

• Extensive senior-level administrative support experience, ideally in a regional or global capacity supporting executive leadership.

• Demonstrated ability to build rapport and work collaboratively with a wide range of internal and external stakeholders.

• Exceptional organizational skills, with the ability to manage multiple tasks, priorities, and deadlines with keen attention to detail.

• Proficiency in the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), with strong digital literacy across administrative platforms.

• Excellent written and verbal communication skills, with a professional and articulate presence.

• Proven expertise in coordinating complex domestic and international travel arrangements for individuals and groups.

• High degree of professionalism, discretion, and confidentiality in handling sensitive or high-level information.

• Skilled at operating in fast-paced, dynamic environments, with the flexibility to adapt to evolving needs and priorities.

• Experience in office operations and facilities management, including vendor relations, space planning, and inventory control.

• Strong analytical thinking and the ability to synthesize complex information into clear, actionable insights.

Your Adventure Awaits! 🌟🌍

At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you!

🚀 Your Benefits Odyssey Begins Here:

💰 Competitive Salary:

• Brace yourself for a salary that not only recognizes your talents but propels you to new heights.

🏝️ Generous PTO:

• Time off is your passport to recharge. Enjoy a generous PTO policy to explore, relax, and rejuvenate.

👩‍⚕️ Affordable Health Plans:

• Dive into the comfort of affordable medical, vision, and dental plans that prioritize your well-being.

🌍 Global Access Pass:

• Picture this – free entry to all Merlin attractions worldwide! Your golden ticket extends to family and friends, unlocking a world of wonder.

🛡️ Secure Your Future:

• Safeguard your legacy with company-paid life insurance – because we care about your peace of mind.

🤝 401(k) Matching Plan:

• Your financial goals are important. Benefit from our 401(k) matching plan to help you build a secure future.

🌐 Continued Growth:

• Joining Merlin isn't just a job; it's a thrilling expedition. Expect continuous growth in an exciting, global organization that values your journey.

👨‍👩‍👧‍👦 Family and Friends Fun:

• Your loved ones are part of the adventure! Share the joy with family and friends as they too enjoy free entry to our magical attractions.