🎡 Guest Experience Supervisor 🎡

Ready to lead with heart and hustle? 💪✨ We’re on the lookout for a Guest Experience Supervisor who’s passionate about creating unforgettable moments for every guest — and inspiring the team that makes it all happen!

🌟 What You’ll Be Doing:

As our Guest Experience Supervisor, you’ll be the heartbeat of our attraction floor — leading from the front, making guests smile, and ensuring every moment runs smoothly. You'll support the team in delivering top-tier guest service, coach team members to grow and succeed, and act as a key part of our leadership by serving as a Duty Manager during shifts.

🎯 Key Responsibilities:

• 💬 Ensure world-class guest care with enthusiasm, energy, and a smile.

• 🦸 Lead by example with a hands-on, floor-based approach.

• 📣 Conduct engaging daily briefings and ensure smooth communication within the team.

• 🚀 Motivate and develop the team to shine — through coaching, feedback, and support.

• 🛠️ Assist in scheduling, shift coverage, and operational efficiency.

• 🎉 Support and create team incentives to boost morale and performance.

• 🗣️ Lead guest recovery efforts and empower the team to turn issues into WOW moments.

• 📈 Monitor KPIs, track performance, and help drive revenue through upselling and engagement.

• 🤝 Collaborate with management to improve training, presentation, and the overall guest journey.

• 👀 Oversee the visual appeal and cleanliness of all guest-facing areas.

🧠 What You Bring to the Team:

• 🎓 High School Diploma or GED required.

• 🧍‍♂️ 2+ years of supervisory experience in a fast-paced guest-facing environment (retail, hospitality, or attractions).

• 🗂️ Strong leadership, multitasking, and people management skills.

• 💡 Passion for service, teamwork, and continuous improvement.

• 🛍️ Strong sales mindset and experience with POS/till systems.

✅ Bonus Points:

• Previous attraction, hospitality, or entertainment experience 🎟️

• Experience managing or supporting incentive programs 🎁

• Strong ability to work calmly under pressure 🧘

🧳 Perks & More:

• 🕐 Flexible schedule — must be available mornings, evenings, weekends, and holidays

• 🌍 Occasional local/domestic travel may be required

• 💼 Career growth in a global company that values FUN

⚠️ Health & Safety:

As a leader, you’ll play a key role in ensuring safety for guests and staff by following and enforcing our health and safety protocols at all times 🦺

🧱 Physical Demands & Work Environment:

• Must be able to stand, walk, bend, and lift (up to 70 lbs) for extended periods

• Work includes indoor/outdoor environments with varying noise and light levels

• May be exposed to hot, cold, or wet conditions 🌦️

💬 Sound like the role for you?

Be a leader where fun meets responsibility! 🎢 Apply today and help us create magic for every guest — one smile at a time. 😄

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨