🛍️ Retail Supervisor

Be the spark behind unforgettable guest experiences!

Do you thrive in fast-paced environments, love leading a team, and have a passion for delivering world-class guest service? We're looking for a dynamic Retail Supervisor to join our team and help lead the magic! ✨

💼 About the Role

As our Retail Supervisor, you'll be a front-line leader responsible for the day-to-day operations of the Retail Team. From maintaining safety standards to ensuring every guest walks away with a smile, you'll guide the team with energy, integrity, and a hands-on leadership style.

This role also includes Duty Manager shifts across all attraction departments — offering variety and great exposure! 🎢

⭐ What You'll Be Doing

🔹 Lead by example on the retail floor, inspiring your team with a positive, guest-first attitude
🔹 Coach and develop the Retail Team to consistently deliver outstanding service
🔹 Support hiring, onboarding, and ongoing training efforts
🔹 Ensure high standards in cleanliness, safety, and visual merchandising
🔹 Collaborate with the Retail Manager on scheduling, labor budgeting, and inventory control
🔹 Handle guest feedback and resolve concerns with professionalism and empathy
🔹 Oversee daily operations and KPIs, reporting key performance metrics
🔹 Participate in ordering, restocking, and managing incentive programs
🔹 Encourage teamwork, creativity, and ownership within your team 🙌

🎓 What You'll Bring

✔️ High school diploma or GED required (college degree preferred)
✔️ Minimum 2 years’ supervisory experience in retail, hospitality, or attraction environments
✔️ A proven track record of team leadership, customer service, and driving results
✔️ Strong communication, people skills, and the ability to motivate others
✔️ A solutions-focused mindset with a high level of accountability
✔️ Comfort working with point-of-sale and inventory systems

🔐 Other Important Bits

🔹 Must be flexible with scheduling — including mornings, evenings, weekends, and holidays
🔹 Able to lift up to 50 lbs and work in varied environmental conditions
🔹 Comfortable standing, walking, and moving throughout the attraction for extended periods
🔹 Willing and able to serve as Duty Manager during assigned shifts

💡 Why Join Us?

You'll be joining a team that’s all about fun, energy, teamwork, and creating memories! This role offers incredible growth opportunities, the chance to work in a unique and exciting environment, and the ability to make a direct impact on the guest experience every single day.

🧭 Travel & Safety

🔹 May occasionally require local or domestic travel
🔹 Must follow all Health & Safety protocols as outlined by Merlin Entertainments

Ready to take your retail leadership to the next level? 🎯 Apply now and help us create unforgettable moments for every guest, every time!

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨