🌟 Join Our Team as a Retail Supervisor at SEA LIFE! 🛍️🐠

Are you a passionate leader who loves creating magical guest experiences? Do you thrive in fast-paced, high-energy environments and enjoy developing others to be their best? If that sounds like you, SEA LIFE is looking for a dynamic Retail Supervisor to help lead our retail operations and deliver unforgettable moments for every guest! 💫

🧭 About the Role

As a Retail Supervisor, you’ll be the front-line leader of our Retail Team — inspiring, coaching, and supporting your team to deliver world-class customer service every single day. You’ll also step into Duty Manager responsibilities, overseeing the entire attraction to ensure smooth daily operations and a safe, fun environment for everyone.

This role is your chance to make a real impact through leadership, creativity, and hands-on guest service. Plus, you’ll work with a group of passionate, energetic people who love what they do. 🎢💬

🛠️ Key Responsibilities

• Be a role model on the retail floor, leading by example and setting the tone for exceptional guest service.

• Motivate and mentor the Retail Team to hit targets and exceed guest expectations 🎯

• Assist with hiring, onboarding, and training — helping new team members shine from day one!

• Support inventory control, product merchandising, and stock management 📦

• Step into the Duty Manager role to support operations across the attraction 🏰

• Handle guest feedback with confidence and empathy, ensuring positive resolutions ❤️

• Promote a culture of FUN, teamwork, and guest obsession 🥳

🧑‍🏫 What You Bring to the Team

• High school diploma or GED required; a college degree is a bonus 🎓

• At least 2 years of supervisory experience in retail, attractions, or a fast-paced guest-facing environment

• Natural leader and motivator with excellent communication and people skills 💬

• Cool under pressure, solution-focused, and passionate about creating WOW moments

• Strong attention to detail and great with POS and inventory systems 🖥️

• A positive attitude and flexible schedule, including weekends and holidays 🎄☀️

🔧 Perks of the Job

• Work in a vibrant, unique environment surrounded by sea creatures and smiling guests 🐙🦈

• Join a company that truly values diversity, inclusion, and FUN at work

• Growth and development opportunities within Merlin Entertainments 🌍🚀

• Be part of a company that’s making waves in conservation and education 🌊🌱

📌 Location & Work Environment

• Must be able to work on your feet, lift up to 50 lbs, and adapt to a range of indoor/outdoor settings

• Will occasionally travel locally or domestically for company needs ✈️

• Loud, high-energy environment — but always full of excitement!

🎉 If you're ready to dive into a leadership role where your energy, creativity, and dedication will truly make a splash — apply today and start your journey with SEA LIFE! 🐢✨

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨