π Join Our Team as a Retail Supervisor! π
Are you ready to be a leader in a dynamic, fun environment? π As a Retail Supervisor, you'll play a key role in ensuring that our guests and staff have the best experience possible, all while leading a fantastic team! π
π What You'll Do:
Lead by Example – Be the superstar on the floor, inspiring your team with your world-class customer service. ππͺ
Create Magical Moments – Deliver unforgettable experiences and consistently exceed KPIs & Mystery Visit targets. πβ¨
Train & Support – Help onboard and train new team members to ensure safety, efficiency, and awesomeness. π©π«π¨π«
Manage Operations – Collaborate with the Retail Manager on scheduling, merchandising, and inventory control. π π¦
Be a Team Player – Lead your team to be positive, proactive, and most importantly, FUN! ππ
Safety First – Ensure all safety standards are followed, keeping both staff and guests safe. π¦Ίπ‘οΈ
Handle Challenges – Take charge when issues arise and make sure everything runs smoothly. π₯π‘
π₯ Who You Are:
A born leader who loves helping others grow π±
Able to juggle multiple tasks while keeping a smile on your face! π
You thrive in a fast-paced environment and stay calm under pressure πβοΈπβοΈ
A people person with excellent communication skills π£π¬
You have at least 2 years of experience in a supervisory role in retail, hospitality, or similar industries πΌ
π Key Responsibilities:
Provide mentorship, motivation, and feedback to your team every day β¨π¬
Ensure the highest standards of cleanliness, service, and safety π§½ποΈ
Handle guest complaints with professionalism and care π§‘
Assist in recruiting and onboarding new talent β¨
Track performance and help your team grow through personal development plans ππ
Manage and maintain inventory and help with stock take ππ¦
Collaborate with the leadership team on shift briefings and other team initiatives π€
π‘ Why You'll Love This Job:
A supportive and fun work culture where every day is different π’
Endless opportunities for growth and development π±
Work in a high-energy environment with a team that’s all about having fun while working hard π
The chance to make a difference and inspire others through your leadership π«
π Education & Experience:
High school diploma or GED required π
2+ years of supervisory experience in retail or a customer-facing environment π¬
Experience in sales, guest services, and team leadership π
π Travel Requirements:
May require occasional local or domestic travel βοΈ
π·βοΈ Health & Safety:
You’ll be responsible for your safety, your team's safety, and our guests' safety π·βοΈπΌ
You’ll follow all health, safety, and security policies to ensure everyone’s well-being π‘οΈ
Incident reports and risk assessments are part of the role β π
πͺ Physical Demands:
Able to stand, walk, bend, lift up to 50 pounds, and move throughout the attraction with ease πͺ
Comfortable in varying temperatures and working indoors/outdoors πβοΈ
Ready to adapt and move fast to meet the needs of the day π
π Our Values:
We Care – We go above and beyond for our guests and our people π
Own Your Craft – We always strive to get better and grow πΌ
Drive and Discover – We give our best every day and find new ways to delight our guests π
Go Together – Teamwork makes the dream work! We collaborate and support each other π€
Enjoy the Ride – We make fun a priority and learn from every experience π’
π Ready to be part of our amazing team? Apply now and let’s create unforgettable experiences together! β¨
π Benefits of Joining Merlin Entertainments! π
π₯ Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
π΄ Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
π’ Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. π‘
π Recognition Programs and Rewards: Celebrate your achievements and hard work!
πΌ 401(k) Program: Save for the future with company matching contributions.
π Tuition Reimbursement Programs: Get support for further education and career growth.
π Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! πβ¨
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