Merlin Entertainments

Retail Supervisor

Location (Country-State-City) US-VA-Springfield
Job ID
2025-8029
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGO Discovery Center Washington

What you'll bring to the team

 

πŸŽ‰ Join Our Team as a Retail Supervisor! 🌟
Are you ready to be a leader in a dynamic, fun environment? 🌟 As a Retail Supervisor, you'll play a key role in ensuring that our guests and staff have the best experience possible, all while leading a fantastic team! πŸ™Œ

Qualifications & Experience

πŸ† What You'll Do:

  • Lead by Example – Be the superstar on the floor, inspiring your team with your world-class customer service. 🌍πŸ’ͺ

  • Create Magical Moments – Deliver unforgettable experiences and consistently exceed KPIs & Mystery Visit targets. πŸ“ˆβœ¨

  • Train & Support – Help onboard and train new team members to ensure safety, efficiency, and awesomeness. πŸ‘©‍πŸ«πŸ‘¨‍🏫

  • Manage Operations – Collaborate with the Retail Manager on scheduling, merchandising, and inventory control. πŸ“…πŸ“¦

  • Be a Team Player – Lead your team to be positive, proactive, and most importantly, FUN! πŸ˜πŸŽ‰

  • Safety First – Ensure all safety standards are followed, keeping both staff and guests safe. πŸ¦ΊπŸ›‘οΈ

  • Handle Challenges – Take charge when issues arise and make sure everything runs smoothly. πŸ’₯πŸ’‘

πŸ‘₯ Who You Are:

  • A born leader who loves helping others grow 🌱

  • Able to juggle multiple tasks while keeping a smile on your face! 😁

  • You thrive in a fast-paced environment and stay calm under pressure πŸƒ‍β™€οΈπŸƒ‍♂️

  • A people person with excellent communication skills πŸ“£πŸ’¬

  • You have at least 2 years of experience in a supervisory role in retail, hospitality, or similar industries πŸ’Ό

πŸ”‘ Key Responsibilities:

  • Provide mentorship, motivation, and feedback to your team every day βœ¨πŸ’¬

  • Ensure the highest standards of cleanliness, service, and safety πŸ§½πŸ›ŽοΈ

  • Handle guest complaints with professionalism and care 🧑

  • Assist in recruiting and onboarding new talent ✨

  • Track performance and help your team grow through personal development plans πŸ“ˆπŸ“‹

  • Manage and maintain inventory and help with stock take πŸ”πŸ“¦

  • Collaborate with the leadership team on shift briefings and other team initiatives 🀝

πŸ’‘ Why You'll Love This Job:

  • A supportive and fun work culture where every day is different 🎒

  • Endless opportunities for growth and development 🌱

  • Work in a high-energy environment with a team that’s all about having fun while working hard πŸŽ‰

  • The chance to make a difference and inspire others through your leadership πŸ’«

πŸŽ“ Education & Experience:

  • High school diploma or GED required πŸ“š

  • 2+ years of supervisory experience in retail or a customer-facing environment 🏬

  • Experience in sales, guest services, and team leadership πŸ†

πŸš— Travel Requirements:

  • May require occasional local or domestic travel ✈️

πŸ‘·‍♀️ Health & Safety:

  • You’ll be responsible for your safety, your team's safety, and our guests' safety πŸ‘·‍β™‚οΈπŸ’Ό

  • You’ll follow all health, safety, and security policies to ensure everyone’s well-being πŸ›‘οΈ

  • Incident reports and risk assessments are part of the role βœ…πŸ“‹

πŸ’ͺ Physical Demands:

  • Able to stand, walk, bend, lift up to 50 pounds, and move throughout the attraction with ease πŸ’ͺ

  • Comfortable in varying temperatures and working indoors/outdoors πŸŒžβ„οΈ

  • Ready to adapt and move fast to meet the needs of the day πŸš€

🌍 Our Values:

  • We Care – We go above and beyond for our guests and our people πŸ’™

  • Own Your Craft – We always strive to get better and grow πŸ’Ό

  • Drive and Discover – We give our best every day and find new ways to delight our guests πŸ†

  • Go Together – Teamwork makes the dream work! We collaborate and support each other 🀝

  • Enjoy the Ride – We make fun a priority and learn from every experience 🎒

πŸ“ Ready to be part of our amazing team? Apply now and let’s create unforgettable experiences together! ✨

Benefits

πŸŽ‰ Benefits of Joining Merlin Entertainments! πŸŽ‰

 

πŸ₯ Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎒 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎑
πŸ† Recognition Programs and Rewards: Celebrate your achievements and hard work!
πŸ’Ό 401(k) Program: Save for the future with company matching contributions.
πŸ“š Tuition Reimbursement Programs: Get support for further education and career growth.
πŸš€ Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $20.00/Hr.

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