Scope of Job:

This position is responsible for maintaining efficient Housekeeping operations through planning, organizing, staffing, executing and controlling the functions of the Department. Directs and co-ordinates the activities of the Housekeeping and responsible for the smooth operation of the department and public area. The results achieved by these departments must be in accordance with company objectives and the highest level of performance and quality standard of the hotel is expected.

Key Objectives:

• Report to the Head of Hotel Operations on the running of the Department.
• Monitoring the daily housekeeping operation to be smooth, safe and fun.
• Oversee supervision of all housekeeping areas and staff.
• To ensure that the highest standard of cleanliness and maintenance in all areas under Housekeeping Department are met.
• To monitor and review reports to Maintenance Department in writing any request for repair and follow-up these requests to ensure that they have been carried out.
• Establish staff training, motivation and evaluation of staff accordingly to ensure staff turnover is less.
• To ensure that all work done according to the Department’s SOP, systems and policies.
• To ensure that the Company’s Rules and Regulations adhere at all times.
• To ensure that all stock records, machinery, printed forms, guest supplies and cleaning are up to date and accurate.
• Monitoring and maximizing all expenses, stock, direct and control the use of housekeeping equipment, supplies and linen.
• To ensure that monthly inventory of linens, guest supplies, chemicals, housekeeping equipment and office equipment are carried out accordingly.
• To maintain a close working relationship between Housekeeping and other departments especially Front Office and Maintenance.
• Handling any guest complaints, missing items, damages and report to the Operation Managers.
• To make periodic check guest rooms for standard, cleanliness and readiness of rooms and make sure that the highest standards are met.
• To observe, source and make research on how to improve the daily operation of Housekeeping with latest technology or best approach for the departmental benefit.
• Ensure all the schedule and shampooing of carpets of rooms and public areas in order and place as per schedule.
• To ensure that the key policies are followed accordingly – make sure there is control of in the issuing and returning of floor master keys from maids and cleaners.
• To carry out efficiently instructions or assignments given by the Hotel Director and the Head of Hotel Operations.
• To maximize recycling opportunities while it is not jeopardizing quality assurance.

Key Responsibilities:

• To always provide a courteous and professional service.
• To maintain good working relationships with your own colleagues, fellow workers and all other departments.
• To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
• To carry out any other reasonable duties and responsibilities as assigned.

Human Resource Responsibilities:

• Create and propose suitable training for all level of staff as to ensure their competency level is high to perform daily work.
• To attend all training courses related to the job’s function.
• Have a good relationship with all colleagues.
• Understand, supportive, encouraging and helpful to all.

Financial Responsibilities:

• Works with the Hotel Director and the Head of Hotel Operations in preparation and managing the departmental budget. Duties include:

• Manage the operational expenses budget ensuring proper ordering based on the hotel forecast.
• Actively review the operational supplies budget and highlighting any discrepancies.
• Monitoring and advising on the operational issues and expenses which may incur for daily operation.
• Advising on the latest technology and developments to improve the daily housekeeping operations for the benefit of the guest as well the MC.

• To assist in achieving cost reduction by control issuance and all the fixed and guest amenities inventories.

Communication:

• Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
• Conduct regular brief, concise, will prepare meetings and ensure follow-up.
• Communicate with Guests and be visible in the local community as a representative of the hotel.

HSS: 

• Ensures internal compliance with maintenance, safety and security procedures by following established ASTM (American Society for Testing & Materials International), NEC (National Electrical Code), NSF (National Science Foundation), OHSA as well as state and local codes.
• Ensure full compliance with policies and procedures set forth within the Health, Safety & Security in the workplace and in line with the Merlin Entertainments Group Policy.
• Understand risk assessments within own workplace and ensure reporting of any new risks to the appropriate manager.
• Compliance of safe working procedures for work activities within one’s job role, but cognizant of the effects on others prior to the activity/function. 
• In cases of incidents or accidents ensure appropriate reporting is done in a timely manner to the duty manager.