Scope of Job:

Plans, organizes co-ordinates and supervises the general operation, cleanliness, maintenance, safety and hygiene of all areas under housekeeping and surrounding service areas. To ensure the efficient operation in the Housekeeping Department. This person requires In-depth knowledge of Quality Standards, Service Standards and Group Specifications / Guidelines and standard operating policies and procedures. To be able to replace the Housekeeping Manager and perform his duties during his absence.

Key Objectives:

• To report to the Housekeeping Manager on the running of the Department during her shift.
• To prepare work schedules for the staff effectively.
• To relieve in the absence of the Housekeeping Manager.
• Oversee supervision of all housekeeping areas and staff.
• To assist the Housekeeping Manager in certain responsibility and oversees the day to day operation as established by Housekeeping Manager.
• To ensure that the highest standard of cleanliness and maintenance in all areas under Housekeeping Department are met.
• To assist, assign and supervise any service leader in their work and handling problems.
• To keep record and send report to Maintenance Department in writing any request for repair and follow-up these requests to ensure that they have been carried out.
• To establish training needs for the department.
• To train, motivate and evaluate staff accordingly.
• To ensure that all work done according to the Department’s procedures, systems and policies.
• To ensure that the Company’s Rules and Regulations are being followed.
• To ensure that the keeping of all stock records, printed forms, cleaning and guest supplies are up to date and accurate.
• To receive, store, direct and control the use of housekeeping equipment, supplies and linen.
• To ensure that monthly inventory of linens, guest supplies, chemicals, housekeeping equipment and office equipment are carried out accordingly.
• To carry out continuous training on the job for all housekeeping employees.
• To maintain a close working relationship between Housekeeping and other departments especially Front Office and Maintenance.
• To handle any guest complaints, missing items, damages and report to the Housekeeping Manager.
• To check guest rooms for cleanliness and readiness of occupied rooms and make sure that the highest standards are met.
• To set up cleaning schedules for public areas and rooms.
• To requisite housekeeping purchase for approval of Housekeeping Manager.
• To schedule and supervise the shampooing of carpets of rooms and public areas.
• To ensure that the key policies are followed accordingly – make sure there is control of in the issuing and returning of floor master keys from maids and cleaners.
• To promote a good flow of communication with all staff and to conduct meetings in the absence of the Executive Housekeeper if necessary.

• To carry out efficiently instructions or assignments given by the Housekeeping Manager. 
• To maximize recycling opportunities while it is not jeopardizing quality assurance.

Development:

• To attend Company training programmes to develop capabilities to help the organization in managing the hotel’s Front Office operations.

People:

• As a Manager, this role will be expected to perform proper people skills management.

• Have a good relationship with all colleagues.
• Understand, supportive, encouraging and helpful to all.

Financial Responsibilities:

• Works with the Housekeeping Manager in preparation and managing the departmental budget.  Duties include:
  • Manage the operational expenses budget ensuring proper ordering based on the hotel forecast
  • Actively review the operational supplies budget and highlighting any discrepancies.
• To assist in achieving cost reduction by control issuance and inventory

HSS: 

• Ensures internal compliance with maintenance, safety and security procedures by following established ASTM (American Society for Testing & Materials International), NEC (National Electrical Code), NSF (National Science Foundation), OHSA as well as state and local codes.
• Ensure full compliance of policies and procedures set forth within the Health, Safety & Security in the workplace and in line with the Merlin Entertainments Group Policy.
• Understand risk assessments within own workplace and ensure reporting of any new risks to appropriate manager.
• Compliance of safe working procedures for work activities within one’s job role, but cognizant of the effects on others prior to the activity/function. 
• In cases of incidents or accidents ensure appropriate reporting is done in a timely manner to the duty manager.