🎢 Join the Fun as a Retail Shift Lead! 🎉

Do you have a passion for leadership and providing unforgettable experiences to guests? 💫 We're looking for an energetic and motivated Retail Shift Lead to help guide our team in delivering world-class customer service! 🌟

As a Retail Shift Lead, you’ll play a key role in the daily operations of our attraction, overseeing multiple departments and ensuring everything runs smoothly. If you’re ready to inspire a team, manage operations, and bring the fun to every shift, we want YOU! 🤩

🔑 What You'll Do:

• Be the Boss on Duty – Oversee the smooth operation of all departments, including Admissions, Attractions, Food & Beverage, and Retail when serving as Supervisor on Duty. 🏰

• Lead with Energy – Motivate your team to be guest-obsessed and deliver stellar customer service every day. 🌟

• Safety First – Uphold all health and safety policies, keeping both guests and staff safe while having fun! 🦺

• Manage the Flow – Help keep queues and guest flow under control, making sure everyone has a great experience while visiting the attraction. 🌀

• Handle Guest Concerns – Respond to guest issues and concerns, and work with different teams to resolve them smoothly. 💬

• Train & Empower – Lead Host training in areas like ride safety, food safety, and retail standards, empowering your team to shine! 🎓

• Coach & Develop – Evaluate your team’s performance, provide feedback, and coach for success! 💡

• Support the Team – When not managing the shift, jump in to support your department in areas like inventory, employee engagement, and training. 📦🤝

• Other Duties – Stay flexible and help wherever needed to ensure a seamless experience for guests and staff alike. 🔄

🎯 What We’re Looking For:

• A Leadership Rockstar – You’ve got at least 6 months of experience in the attractions, entertainment, or service industry, and you’re ready to lead a dynamic team! 🌟

• People Person – You love working with others, especially kids and families, and know how to motivate and energize a team. 💪

• Customer Service Pro – You’ve got experience in guest interactions and can deliver service at the highest level! 🎉

• A Quick Thinker – You can stay calm under pressure, manage multiple tasks, and ensure everything runs smoothly. ⚡

• Training Guru – You’re passionate about developing others and have experience training team members to be their best! 📚

• Flexible & Fun – You’re ready to work flexible hours, including weekends and holidays, while keeping the energy high and the fun rolling! 🎉

🎓 Education & Experience:

• High School diploma or GED required 🎓

• At least 6 months’ experience in customer service or a similar field 🎢

• Passion for entertainment and creating memorable experiences for guests of all ages 🎈

• Strong communication skills – you know how to motivate and engage a team! 📣

💼 What’s In It for You?

• A Fun Work Environment – Work alongside an amazing team in an exciting, fast-paced attraction. 🎢🎉

• Career Growth – Plenty of opportunities to develop your leadership skills and grow within the company! 🚀

• Make a Difference – Be part of creating magical moments for guests and making their day unforgettable! ✨

• Flexible Schedule – Work a variety of shifts, including evenings, weekends, and holidays, in a fun and dynamic environment! 🕒

🌍 Health & Safety:

• You’ll ensure that all safety protocols are followed, keeping everyone safe and sound while they enjoy their day at the attraction 🛡️

• You’ll also help maintain a clean and welcoming environment for both guests and team members! 🧼

⚡ Physical Demands:

• Ability to move quickly around the attraction, stand for extended periods, and assist with tasks like stocking and lifting items up to 50 pounds 💪

• Comfortable working indoors and outdoors with varying temperatures and conditions 🌞❄️

• Must be able to communicate clearly with guests and team members 🗣️

🌟 Our Values:

• We Care – We go above and beyond for our guests and teammates 💙

• Own Your Craft – We are always learning, growing, and improving ✨

• Drive & Discover – We strive to deliver the best every day and explore new ways to delight our guests 🚀

• Go Together – We collaborate and support each other, building a strong team spirit! 🤝

• Enjoy the Ride – We have fun in everything we do and turn challenges into opportunities to learn 🎢

Ready to bring your leadership skills to the attraction and be part of a team that loves to entertain? Apply now and let’s make magic together! ✨

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨