🌟 Join Our Team as a Schools & Group Coordinator! 🌟

Job Summary: As the Schools & Group Coordinator, you'll play a key role in providing exceptional service for groups, schools, and large bookings. You'll be the main point of contact for group reservations, welcoming visitors to our attractions, and ensuring everything goes smoothly from start to finish! You’ll also help with marketing efforts and make sure our clients are happy every step of the way! 🎉

Key Responsibilities:

• 💼 Build and nurture relationships within your assigned markets.
• 📈 Negotiate and secure new/repeat business to increase volume and revenue.
• 📊 Track and report weekly and monthly bookings and revenue.
• 👥 Coordinate onsite activities, ensuring a seamless experience for our guests.
• 🗓️ Assist with special events and promotions to drive more traffic to the site.
• 💌 Communicate regularly with clients to keep them informed and engaged.
• 🎯 Drive sales in the tour and travel market, boosting group bookings.
• 📞 Conduct follow-ups to ensure client satisfaction and meet sales objectives.
• 🧑‍🤝‍🧑 Work collaboratively with teams across the company to enhance client experiences.

Education and Experience:

• 🎓 High school diploma or GED required; college degree preferred.
• 💻 At least 2 years of customer service experience (Inbound call center experience is a plus!).
• 💬 Strong communication skills (both written and verbal).
• 🖥️ Proficiency with Microsoft Office (Word, Excel, Access).
• ✨ Ability to manage multiple projects with excellent organizational skills.

Health & Safety:

• 🦺 Follow all health, safety, and security policies to ensure a safe environment for everyone.

Working Conditions:

• ⏰ Flexible working hours, including mornings, evenings, holidays, and weekends.
• 💼 Attendance is mandatory for this role.

Physical Demands:

• ⚖️ Ability to stand, sit, and walk for long periods.
• 🖱️ Comfortable using basic computer tools.
• 🏋️‍♂️ May need to lift items up to 10 pounds.

Core Competencies:

• 💪 Adaptability – Adjusting to ever-changing situations with a positive attitude.
• 🤝 Collaboration – Building strong partnerships across teams.
• 🗣️ Effective Communication – Tailoring messages to the needs of diverse audiences.
• ✅ Accountability – Taking responsibility for your work and commitments.

Core Behaviors:

• 💖 We Care – We go above and beyond for our guests and team members.
• 🎯 Own Your Craft – We strive for continuous improvement and excellence.
• 🚀 Drive and Discover – We focus on doing what matters most and exploring new opportunities.
• 🤗 Go Together – We thrive on teamwork, building trust, and collaborating globally.
• 🌈 Enjoy the Ride – We bring joy to our work, supporting each other through challenges and celebrating our wins! 🎉

Why Join Us? Be part of a team that values innovation, collaboration, and personal growth! We’re not just about delivering outstanding experiences to our guests—we also create an amazing work environment where everyone feels welcome and valued.

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨