A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun, in smiles, shrieks and spine-tingles, in memories, in magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

The Outbound Sales Manager for USA to UK is responsible for driving sales growth and market penetration within the North America region. This role requires a strategic approach to identify new travel and tourism business opportunities, develop customer relationships, and achieve sales targets. The successful candidate will be based Orlando and ideally possess a deep knowledge of the UK.

We are ideally seeking candidates with experience in hospitality or travel and tourism. This role requires a deep understanding of the industry, including its customer expectations, service standards, and operational dynamics.

Please note: This is a salaried position and does not include commission.

Main Responsibilities

• Develop and implement sales strategies to achieve revenue targets in UK
• Identify and pursue new business opportunities and partnerships
• Maintain and grow relationships with existing clients to ensure customer satisfaction and loyalty
• Monitor sales performance and adjust strategies as needed to meet objectives
• Collaborate with cross-functional teams to ensure seamless execution of sales initiatives
• Provide regular reports via CRM tools on sales activities, market trends, and competitor analysis
• Ensure compliance with company policies and industry regulations

Commercial Acumen

• Demonstrate commercial acumen and the ability to analyze data in order to assess the viability of sales propositions
• Select pricing strategies that maximize profitability while remaining competitive
• Forecast sales and balance of year calculations to support business planning
• Negotiate contracts and agreements with clients and partners
• Accurately calculate ROI metrics

Market Knowledge

• Possess in-depth knowledge of the North American travel & tourism market, including key players, trends, and opportunities
• Stay informed about industry developments and emerging technologies
• Utilize market insights to identify potential areas for growth and innovation
• Understand the cultural, economic, and regulatory landscape of the appointed territory

Operational Excellence

• Implement efficient sales processes and workflows to maximize productivity
• Utilize CRM systems to manage customer interactions and track sales activities
• Ensure timely delivery of products and services to customers
• Act as the conduit for the UK in the North American market
• Develop a thorough knowledge of Merlin’s UK attractions, together with the sales processes that support international business

• Bachelor’s degree in business, marketing, or a related field
• 3+ years' experience in sales management preferably within travel & tourism (international partnerships a plus!).
• Proven track record of achieving sales targets and driving business growth
• Experience in developing and executing sales strategies
• Knowledge of the industry and market dynamics within the UK market.
• Excellent communication and interpersonal skills
• Strong negotiation and closing abilities
• Analytical and problem-solving skills
• Proficiency in CRM software (Fresh Works or other) and MS Office Suite
• Ability to work independently and as part of a remote team

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions.
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

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