🎢 Join Our Team and Be Part of the Magic! ✨

🌟 Collective Goal: We're on a mission to ensure every guest experiences a magical and memorable time while visiting us! ✨ And, we want every team member to live and breathe The Merlin Way – our company values! 🌟

🍴 Role Overview: As a Food and Beverage Shift Lead, you’ll play a pivotal role in helping run our world-class guest experience operations. You’ll be the Manager on Duty for our entire attraction, overseeing the smooth operation of our Attraction, Admissions, Retail Shop, and Food & Beverage areas! You’ll be the driving force behind creating a fantastic experience for both our guests and our team members! 🌟

💥 Key Responsibilities:

• 🌍 Lead the Charge: Manage the smooth operation of all departments (Admissions, Attraction, Food & Beverage, Retail) to keep things running like a well-oiled machine!
• 📋 Team Leader: Delegate daily assignments to the front-line staff, and inspire them to give their best performance every day!
• 🎯 Customer Service Champion: Be the leader in providing world-class service and ensuring every guest has a magical experience! ✨
• 🛡️ Health & Safety: Make sure our team follows health and safety policies and keep things safe and secure!
• 🚶 Guest Flow Guru: Manage queues and guest flow to keep things running smoothly and safely during peak times.
• 🔄 Training & Development: Lead the training of new hosts, ensuring they are prepared and empowered to deliver outstanding service and safety. 🏆
• 🍽️ Support the Team: When you're not managing, jump in to help your department with training, inventory, scheduling, and ensuring employee engagement stays high!

💡 Your Impact:

• Inspire the team to be guest-obsessed and provide exceptional service! 🌟
• Empower your colleagues to perform at their best, while developing your leadership skills! 🚀
• Bring joy and energy to the workplace while ensuring smooth, efficient operations. 🎉

🔧 Health & Safety: Safety is our #1 priority! Follow safe working procedures, and ensure your team does the same. Your role is vital in protecting yourself, your colleagues, and our guests! 🚨

🎓 Skills & Experience:

• High school diploma (or equivalent) preferred.
• A passion for customer service and experience in working with guests. ❤️
• Ability to train others and provide leadership with a fun, outgoing approach! 🌞
• Must thrive in a fast-paced, multi-tasking environment! ⏱️
• Ability to entertain families and kids – making every interaction special! 🎉
• Flexible schedule required, including weekends, holidays, and evenings. 📅

🌞 Work Environment:

Whether inside or outside, you’ll be in the heart of the action, making memories for guests and working with an incredible team! 💼🌳

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨