SEA LIFE Dallas is on the lookout for a Education Shift Lead to deliver memorable experiences to our guests! 

Here at SEA LIFE our love of the oceans is at the heart of everything we do. Our aquarium is full of passionate, dedicated people who are committed to making sure our guests’ experiences are the best they can be. So dive into a career with us today!  Compensation for this opportunity starts at $17.50 per hour.  

About the Role

As an Education Shift Lead, you will be leading the way with an “always on” approach, proactively create memorable moments by providing expert play with guests driving full family fun, play, learning, and the development of skills together. This role requires a team leader who can leverage their passion and expertise to impact the guest experience interacting with children and parents as well as train, motivate, engage, inspire, and mentor the Education Hosts.

• Deliver memorable, interactive, fun experiences to all guests.
• Animal Handling and leading education programming as needed
• Ensure excellent guest experience at all times, working to Guest Obsession standards as set by Merlin
• Leads the team by example and is very attraction-floor based
• Working alongside operations management, providing mutual assistance in ensuring all positions are covered.
• Ensure the highest possible standards of guest service, presentation, technical operation and Safety in the attraction.
• Model the way and deliver training initiatives to Education Hosts ensuring the development of their skills, behaviors, and attitudes.
• Understand and exceed all guest expectations, proactively recognize guests’ needs and respond accordingly with a friendly, solutions focused approach, and coach and motivate the Education Hosts to do the same.
• Proactively resolve guest complaints, escalating to a manager as necessary.
• Follow departmental health, safety and security at all times and encourage others to do the same.

About You

• High school diploma or general education degree (GED) is preferred.
• Customer service and guest interaction experience and proficiency is required. 
• Experience and passion for entertaining children and families is required. 
• Ability to train others effectively required.
• This position requires a fun, outgoing approach in interacting with others and the ability to lead a team to do the same, with an ability to provide service on the highest possible level. 
• In order to apply for this role, you must be at least 18 years of age. 

About the Perks

• In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance, and 401(k) matching plan offering), and benefit from free entry to all of our Merlin attractions which also extend to family and friends.  In addition, you can expect continued growth of joining an exciting, global organization.

Everyone Matters at Merlin.  

• At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 
• We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.