🌟 Become a Retail Shift Lead at Merlin Entertainments – Where Magic Meets Adventure! 🌟

Position: Retail Shift Lead
Location: LEGOLAND Discovery Center

Collective Goal:
We’re all about creating magical, memorable, world-class experiences for our guests, and we want YOU to help lead the way! As a Retail Shift Lead, you’ll be a key player in making sure everything runs smoothly, ensuring our team delivers exceptional service and embraces our core values—The Merlin Way! ✨

What You’ll Be Doing

🎓 Training & Development
• 💼 Organize and lead training sessions for new Hosts, covering key areas like ride safety, food safety, profit protection, and retail standards.
• 🏅 Help develop your team’s skills, empowering them to deliver top-notch customer service and recover from any guest concerns.
• 🔍 Evaluate team performance and provide coaching or escalate when needed to maintain high standards.

🛍️ Retail Support
• When you’re not managing, jump in to support your department with tasks like stocking, inventory control, employee engagement, and scheduling.
• 🏆 Take on other exciting duties as assigned – no two days are the same in this role!

👑 Manager on Duty
• Oversee the operation of Admissions, Retail, Café, and Attraction departments.
• 💪 Lead and motivate front-line staff to ensure they’re guest-obsessed and delivering excellent service.
• 📈 Delegate tasks and monitor staff performance throughout the day.
• ✅ Ensure all health, safety, and operational standards are met, keeping everyone safe and happy!
• 🚶‍♂️ Manage queues and guest flow during busy times to keep things running smoothly.
• 💬 Address guest issues and concerns efficiently, working with other departments as needed.

What We’re Looking For:
• 💬 Customer Service Rockstar: You’ve got a passion for providing exceptional service to our guests and have experience in a customer-facing role.
• 🎢 Fun-Loving Leader: You love working with people, especially kids and families, and can inspire a team to bring energy, positivity, and magic to their work.
• 🧑‍🏫 Trainer & Coach: You’re great at guiding others, empowering them with the skills and confidence they need to succeed.
• 🏃‍♀️ Multi-tasker Extraordinaire: Able to thrive in a fast-paced environment and juggle multiple responsibilities while keeping everything running smoothly.
• 📅 Flexible & Available: You’re willing to work evenings, weekends, and holidays – we love a team member who is flexible and ready for any challenge!

Why You’ll Love Working With Us:

🎉 Perks & Benefits:

• 🌴 Outstanding Paid Time Off (PTO): Take well-deserved breaks to recharge and enjoy life outside of work!
• 🎢 Merlin Magic Pass: Free entry to our amazing parks & attractions for you, your friends, and family! 🎡
• 🏆 Recognition Programs & Rewards: Celebrate your successes and achievements!
• 💼 401(k) Program: Secure your future with company-matching contributions.
• 📚 Tuition Reimbursement Programs: Support for further education and career growth.
• 🚀 Career Growth Opportunities: Tons of opportunities to learn, grow, and advance your career with us!

Ready to help create unforgettable experiences for our guests? Apply today and become part of the Merlin Magic! 🌟✨