Join the LEGOLAND New York Resort Team – Where Innovation and Magic Come Together!

At LEGOLAND New York Resort, we thrive on creativity, big ideas, and delivering unforgettable experiences for our guests. If you're looking for a dynamic role where no two days are the same, this is the place for you! Compensation for this role starts at $80K/year.

About the Role

As the Technical Services Training and Compliance Manager, you will lead the way in ensuring the highest standards of safety, compliance, and operational efficiency across our rides and attractions. With a focus on ride-related maintenance, you will manage a team of three direct reports while developing and implementing comprehensive engineering, safety, and training strategies. Your work will be essential in maintaining the integrity of our operations and delivering world-class service to our guests.

Role Responsibilities

In this leadership role, you will be responsible for:

• Compliance Management: Lead strategic initiatives to ensure ride safety and maintenance processes comply with internal standards, ride manufacturers' OEMs, and third-party requirements.
• Audit & Review: Conduct regular audits of preventative and reactive maintenance activities to ensure adherence to industry best practices and safety standards.
• Risk Assessments: Oversee and review maintenance-related risk assessments in line with company policies, ensuring all are robust and of suitable quality.
• System & Process Development: Develop and revise standard operating procedures (SOPs) and safe systems of work for maintenance operations, ensuring adherence to industry regulations.
• Training & Development: Oversee the implementation of effective training programs for maintenance personnel, covering ride-specific maintenance tasks as well as general health and safety protocols (e.g., work at height, manual handling, lifting equipment operation).
• Maintenance Oversight: Manage both preventative and reactive maintenance processes, ensuring all work is completed and documented to a satisfactory standard.
• Collaboration: Liaise with the attraction and corporate health and safety teams to ensure alignment with safety management policies.
• Technical Duty Management: Act as the Technical Duty Manager as needed, overseeing safety and operational issues.
• Annual/Winter Maintenance: Assist in planning and executing the annual/winter maintenance programs, focusing on safety and engineering-related concerns.
• Health & Safety Ethic: Promote a strong health and safety culture within the maintenance team, ensuring quick identification and resolution of hazards.
• Statutory Inspections: Manage statutory inspection processes, including record-keeping, action management, and ensuring compliance with timelines and regulatory requirements.
• System Management: Oversee the HEXAGON EAM system and manage technician qualifications to ensure compliance with work around the park.

About You

To succeed in this role, you should possess the following qualities and skills:

• Leadership & Teamwork: Strong team leadership skills, with the ability to motivate and manage a diverse team.
• Technical Expertise: Background in maintenance operations, ride safety, and compliance management, with a solid understanding of technical processes.
• Attention to Detail: A keen eye for detail, especially when managing safety, compliance, and risk assessments.
• Communication Skills: Excellent interpersonal skills, with the ability to communicate effectively across all departments.
• Physical Stamina: Comfortable working outdoors in varying weather conditions, with the ability to stand and walk for extended periods.
• Flexibility: Availability to work evenings, weekends, and holidays as needed, with flexibility around peak and non-peak times.

Your Adventure Awaits! 🌟🌍

At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you!

🚀 Your Benefits Odyssey Begins Here:

💰 Competitive Salary:

• Brace yourself for a salary that not only recognizes your talents but propels you to new heights.

🏝️ Generous PTO:

• Time off is your passport to recharge. Enjoy a generous PTO policy to explore, relax, and rejuvenate.

👩‍⚕️ Affordable Health Plans:

• Dive into the comfort of affordable medical, vision, and dental plans that prioritize your well-being.

🌍 Global Access Pass:

• Picture this – free entry to all Merlin attractions worldwide! Your golden ticket extends to family and friends, unlocking a world of wonder.

🛡️ Secure Your Future:

• Safeguard your legacy with company-paid life insurance – because we care about your peace of mind.

🤝 401(k) Matching Plan:

• Your financial goals are important. Benefit from our 401(k) matching plan to help you build a secure future.

🌐 Continued Growth:

• Joining Merlin isn't just a job; it's a thrilling expedition. Expect continuous growth in an exciting, global organization that values your journey.

👨‍👩‍👧‍👦 Family and Friends Fun:

• Your loved ones are part of the adventure! Share the joy with family and friends as they too enjoy free entry to our magical attractions.