Join Our Team and Make Magic Happen! ✨🎢

Collective Goal:
At LEGOLAND Discovery Center Dallas our mission is simple: ensure every guest experiences a magical, unforgettable visit, while every team member lives and breathes our values, known as The Merlin Way. 🌟

Position: Food and Beverage Shift Lead 🍽️
The Food and Beverage Shift Lead plays a key role in providing outstanding Guest Experiences by managing daily operations and ensuring smooth and efficient running of the attraction, including Admission, Retail, and Food & Beverage. As a Manager-on-Duty, you'll inspire and guide our team to deliver world-class service, create memorable experiences, and develop front-line staff into customer service superstars! ✨

Key Responsibilities:

🧑‍💼 Manager on Duty

• Oversee operations across Admissions, Food & Beverage, Retail, and Attractions.
• Lead, delegate, and monitor daily tasks for our dedicated front-line staff.
• Motivate the team to be “guest-obsessed” and deliver exceptional service.
• Ensure health & safety policies are followed and staff are compliant.
• Manage guest flow and queues to optimize safety and efficiency.
• Swiftly resolve guest issues, ensuring smooth communication across all departments.

🎓 Train & Develop Front-Line Hosts

• Coordinate and conduct training sessions on ride safety, food safety, and customer service standards.
• Empower your team to deliver exceptional service and recover any guest concerns.
• Evaluate performance, coach, and escalate as needed.

🍴 Support Food & Beverage Operations

• When not in a management role, step in to support Food & Beverage by training, stocking, controlling inventory, and boosting employee engagement.
• Assist with scheduling and other operational duties as needed.

Health & Safety First! 🛡️

• Your safety and that of our guests is our top priority.
• Follow safe work practices and report any incidents promptly.

Requirements:

🎓 Education & Experience

• High school diploma or GED preferred.
• Customer service experience is a must, with a passion for entertaining children and families.
• Strong communication and motivational skills, with the ability to lead a fun, energetic team!
• Previous training experience and the ability to manage a fast-paced environment are essential.

⏰ Work Schedule

• Flexibility is key! You’ll need to be available evenings, weekends, and holidays to support operations.

🌍 Work Environment

• Depending on location, you could be indoors or outdoors, experiencing a range of temperatures and surfaces.