Merlin Entertainments

Retail Team Lead

Location (Country-State-City) US-MI-Auburn Hills
Job ID
2024-6349
Employment Type
Full-Time
Offer/Contract Type
No End Date
Location Name
LEGOLAND Discovery Center Michigan

What you'll bring to the team

Qualifications & Experience

🌟 Join Our Team as a Retail Shift Lead at Merlin Entertainments! 🌟

 

Collective Goal:

Ensure every guest we welcome enjoys a magical, memorable, world-class experience ✨, while every team member embodies our values (known as The Merlin Way) 💖.

 

Scope of Job:

As a Retail Shift Lead, you’ll assist in the day-to-day retail operations of our attraction 🎢. Your primary responsibility will be serving as the Manager-on-Duty, ensuring the efficient operation of our Admissions Department, Retail Shop, Café, and Attraction. You’ll play a vital role in developing our front-line staff to deliver world-class customer service every day! 🌈

 

✨ Essential Functions:
 

Manager on Duty:

  • Oversee smooth operations across all departments, including Admissions, Food & Beverage, and Retail 🎟️🍔🛍️.
  • Delegate and monitor daily assignments for front-line staff, ensuring everyone shines ✨.
  • Lead and motivate staff to be “guest obsessed” and deliver exemplary customer service 🌟.
  • Uphold all health and safety policies, ensuring compliance across teams 🚦.
  • Manage queues and guest flow in the busiest areas safely and efficiently 🚶‍♂️🚶‍♀️.
  • Address guest issues and concerns by effectively communicating with relevant departments 🗣️.

Coordinate Training:

  • Organize Host training on ride safety, food safety, profit protection, and retail standards 📚.
  • Empower team members to deliver outstanding customer service, including guest recovery when needed 🌈.
  • Evaluate workforce performance, providing coaching or escalation as needed 🏆.

Support Retail:

  • When not duty managing, assist with training, stocking, inventory controls, employee engagement, and scheduling 🛠️.
  • Other duties as assigned.

💼 Health & Safety:

Employees are responsible for their safety, their colleagues', and guests' well-being 🚨. Follow safe working procedures and report any incidents to your line manager for investigation.

 

📚 Education and Experience:
  • High school diploma or GED preferred 🎓.
  • Required: Prior leadership in customer service experience and proficiency in guest interactions 💬.
  • Experience and passion for entertaining children and families 🎠.
  • Ability to train others effectively and lead a team with a fun, outgoing approach 🎉.
  • Excellent communication and motivational skills are a must 💪.
  • Must thrive in a fast-paced, multi-tasking environment and be willing to work weekends, evenings, and holidays as needed ⏰.

🌍 Work Environment:

Work may be performed indoors or outdoors with varying temperatures and floor surfaces ☀️❄️.

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

 

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions! 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

USD $15.00/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.