As the Head of Health & Safety for the Resort, you play a pivotal role in ensuring the safety of both employees and guests while leading a team dedicated to delivering world-class care and risk management. This position requires a hands-on approach, working in tandem with various teams to maintain compliance, improve safety culture, and manage critical health services.

Scope of Job:

1. Leadership Role: You are responsible for overseeing the Health & Safety operations of a resort theme park with more than 1,000 employees and 2 million guests annually.
2. Team Management: Lead a diverse team, including the Health & Safety Supervisor and Coordinator, alongside a dedicated Health Services team that provides first aid. Oversee the Workers’ Compensation program and general liability (GL) claims process.
3. Compliance and Reporting: Ensure the Resort meets or exceeds Merlin Entertainment, OSHA, and other jurisdictional standards, managing reporting and legal compliance.
4. Collaboration: Coordinate with internal and external partners, including the Merlin legal team, external insurance teams, and counterparts across other resorts to implement best practices.

Main Responsibilities:

Health & Safety

• Support Strategic Goals: Work with the Health, Safety & Security (HSS) Director to achieve Merlin Entertainment Group (MEG) health and safety objectives.
• OSHA Compliance: Ensure resort-wide operations adhere to OSHA programs, including Fall Protection, Lockout/Tagout, and Confined Space.
• Ride Safety: Collaborate with the Technical Services and Attractions teams to ensure all ride operations comply with Merlin, ASTM, and other safety standards.
• Risk Assessment: Maintain an effective risk assessment culture, updating procedures and SOPs, and promoting continuous hazard evaluation and control.
• Incident Management: Manage employee injury and guest incident investigations, ensuring causes are identified and corrective actions are implemented. Lead investigations requiring special attention.
• Safety Culture: Champion safety culture improvements and ensure that safety-related training programs, such as “Train the Trainer,” are properly maintained and updated.
• Internal Collaboration: Work closely with department heads to ensure they meet their safety responsibilities, applying best practices across departments and resorts.
• Health & Safety Audits: Conduct regular inspections and audits to evaluate the effectiveness of safety programs.

Health Services

• First Aid Leadership: Oversee the Health Services team, ensuring adequate staffing at first aid stations for guests and employees.
• Training & Certification: Ensure all medics maintain up-to-date licenses, certifications, and training.
• Workers’ Compensation: Oversee and manage the Workers’ Compensation program to ensure efficiency and compliance.

General Liability (GL)

• Claims Management: Act as the primary contact for all GL claims, working closely with legal counsel, insurance partners, and Guest Excellence on documentation, investigations, and follow-up.

Managing Resources

• Budget Management: Assist in developing and executing the department's budget, managing resources such as the Resort Safety Shoe Program, and overseeing departmental spending.

Key Values Tied to Responsibilities:

We Care

• Ensure the safety of all guests and employees through robust programs, incident investigations, and a proactive approach to risk management.

Own Your Craft

• Lead with expertise in OSHA compliance, legal standards, and safety protocols, consistently reviewing and improving health and safety operations.

Drive and Discover

• Seek out new opportunities to improve safety processes, implement best practices from other resorts, and drive innovation in Health & Safety.

Go Together

• Collaborate with various departments, regional teams, and external partners to achieve a shared goal of safety excellence.

Enjoy the Ride

• Lead with passion and dedication, fostering a respectful, professional environment where safety and care are at the forefront of guest and employee experience.

Education & Training

1. Bachelor’s Degree: A bachelor’s degree is required for the role.
2. Safety-Related Certifications: Preferred candidates will have formal safety-related education or certifications, such as:
   • OSHA 30-Hour General Industry Training
   • Additional OSHA courses
   • ASP (Associate Safety Professional) or CSP (Certified Safety Professional) certification
   • Graduate-level safety coursework

Physical Demands

• Sitting: Ability to sit for extended periods during meetings, paperwork, or travel.
• Standing & Walking: Prolonged standing and walking are required when moving about the resort and interacting with employees and guests.
• Dexterity: Adequate finger dexterity to handle paperwork and use a computer.
• Visual Acuity: Clear vision to read documents and perform tasks such as driving.
• Hearing: Ability to communicate effectively with individuals both in person and by phone.

Work Environment

• Variety of Locations: This role involves working in various indoor and outdoor settings, with exposure to different temperatures and types of flooring.

Other Job Requirements

1. Flexible Hours: Must be willing to work evenings, holidays, and weekends to support resort operations.
2. Computer Skills: Proficient in Microsoft Excel, Word, and PowerPoint, with experience generating technical reports and presenting to leadership.
3. Valid Driver’s License: A valid driver’s license and a clean driving record are required, along with the willingness to use a personal vehicle for business purposes.
4. Professional Conduct: Must consistently conduct oneself in a mature, professional manner.
5. Self-Motivation: Ability to work independently with little to no supervision, maintaining high productivity and initiative.

Your Adventure Awaits! 

At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you!

Your Benefits Odyssey Begins Here:

Competitive Salary:

• Brace yourself for a salary that not only recognizes your talents but propels you to new heights.

Generous PTO:

• Time off is your passport to recharge. Enjoy a generous PTO policy to explore, relax, and rejuvenate.

Affordable Health Plans:

• Dive into the comfort of affordable medical, vision, and dental plans that prioritize your well-being.

Global Access Pass:

• Picture this – free entry to all Merlin attractions worldwide! Your golden ticket extends to family and friends, unlocking a world of wonder.

Secure Your Future:

• Safeguard your legacy with company-paid life insurance – because we care about your peace of mind.

401(k) Matching Plan:

• Your financial goals are important. Benefit from our 401(k) matching plan to help you build a secure future.

Continued Growth:

• Joining Merlin isn't just a job; it's a thrilling expedition. Expect continuous growth in an exciting, global organization that values your journey.