🎢 Join Us as a Guest Experience Shift Lead! 🌟
Our Collective Goal: ✨ Make every guest's visit magical and memorable, while embodying The Merlin Way in everything we do! 🌟
Scope of the Job: As a Guest Experience Shift Lead, you’ll be the superstar of our attraction, ensuring everything runs smoothly and our guests have an unforgettable experience. 🌈 You’ll also help our amazing team deliver top-notch service every day. 🌟
Essential Functions:
👑 Manager on Duty Duties:
- Oversee the seamless operation of all departments: Admissions, Attraction, Café, and Retail. 🏰🍔🛍️
- Delegate tasks and keep the team on track. 📋
- Lead and inspire staff to be “guest obsessed” and deliver exceptional service. 🌟
- Ensure all health and safety policies are followed and teams are compliant. 🛡️
- Manage queues and guest flow, especially in the busiest areas, to keep everything running smoothly. 🎟️
- Quickly address guest issues and concerns by coordinating with relevant departments. 😊
🎓 Coordinate Training of Front-Line Hosts:
- Organize and lead training sessions in ride safety, food safety, profit protection, and retail standards. 📚
- Empower team members to deliver outstanding customer service and handle guest recovery as needed. 💪
- Evaluate performance, provide coaching, and escalate issues as necessary. 🏆
🎡 Support Guest Experience/Attraction:
- When not managing, dive into supporting your department with training, stocking, inventory controls, employee engagement, and scheduling. 🛠️
- Embrace other tasks with a positive attitude and flexibility. 🙌
Health & Safety:
- Ensure your safety, your colleagues', and guests' by following safe work procedures. 🚨 Report any incidents and assist with investigations as needed.
Education and Experience:
- High school diploma or GED preferred. 🎓
- Previous customer service experience and a passion for engaging with children and families is a must. 💬🎠
- Ability to train and lead a team with a fun, outgoing approach. 🦸♂️🦸♀️
- Excellent communication and motivational skills required. 📣
- Must thrive in a fast-paced, multi-tasking environment and be open to working evenings, weekends, and holidays. 🕒
Work Environment:
- Work indoors or outdoors with varying temperatures and floor surfaces depending on location. 🌦️
Other Requirements:
- Flexibility to work various hours, including evenings, holidays, and weekends, to support site operations. ⏰
Ready to be a part of the magic? Apply now and help us create unforgettable experiences for our guests! 🎉👑