Merlin Entertainments

VIP Host

Location (Country-State-City) US-FL-Winter Haven
Job ID
Employment Type
Offer/Contract Type
At Will (US Only)
Location Name

What you'll bring to the team

  • Lead VIP groups through the resort, providing an exceptional, luxury experience tailored to their preferences and requirements
  • Assist with a variety of Premium Services needs across the Resort, including but not limited to: VIP Tours, Birthday and Welcome Package deliveries, Waterpark Cabana services, special events, and any other Premium Services offerings.


  • Collaborate with various departments to plan and execute VIP Experience Events in alignment with park events.
  • Maintain excellent VIP guest service, both internal and external, by networking within the resort and establishing relationships with other departments to anticipate and fulfill future VIP needs.
  • Book VIP Experiences, ensuring compliance with PCI regulations and converting inquiries into successful sales.
  • Recognize all aspects of the resort to deliver outstanding VIP experiences, identify group needs, and plan customized itineraries.
  • Act as an ambassador for the resort, staying informed about key LEGOLAND information to entertain and educate VIP guests.
  • Prepare for and deliver VIP Experience Events while adhering to VIP standards, ensuring high feedback scores from attending VIP guests
  • Research VIP groups to understand their preferences and limitations, creating tailored experiences that include attractions, restaurants, and other amenities.
  • Record all VIP financial transactions and maintain a database of group expenditure records.
  • Adhere to the company's TIPs policy and procedure to provide a safe and enjoyable environment for guests.
  • Ensure that daily resort operations are not hindered by VIP group activities.
  • Respond promptly and professionally to VIP Experience inquiries through email and telephone contact.
  • Serve as a booking agent, converting inquiries into sales and efficiently booking all VIP Experiences.

Qualifications & Experience

  • Previous experience in a customer service role, preferably in a luxury hospitality environment.
  • Exceptional communication and interpersonal skills with a strong ability to engage and connect with guests.
  • Excellent organizational and multitasking abilities to manage multiple VIP groups and events simultaneously.
  • Knowledge and passion for LEGOLAND Florida Resort and its attractions.
  • Strong problem-solving skills and the ability to make quick decisions while maintaining a high level of professionalism.
  • Proficiency in computer systems and booking platforms.
  • Ability to work flexible hours, including weekends and holidays, based on operational needs.
  • Must be able to stand, walk, and navigate the resort for extended periods, and in varying weather conditions
  • Must possess a valid driver's license.



High school graduate or General Education Degree (or equivalent education and experience) is preferred.


Pay Range

USD $14.00/Hr.


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